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“Good location, friendly staff” 4 of 5 stars
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
5.0 of 5 Hotel   |   10 Scotts Road, Singapore 228211, Singapore   |  
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Ranked #31 of 294 Hotels in Singapore
Ringwood, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Good location, friendly staff”
4 of 5 stars Reviewed November 18, 2013

Being on a flying visit to Singapore, I really just needed somewhere to rest my head!

Impressions from the start were good. Was met at the door & my bag taken, then escorted to the reception desk. I pointed out that I needed to be on my way as soon as possible & I noted that tge girl on the desk immediately requested the bell captain to ensure my bag was taken up straight away.

I believe I had a superior room which was excellent. Very spacious & comfortable, with a dresssing room, office/lounge area & a comfortable bed. Room was clean & well furnished with an excellent drench shower.

Location being just off Orchard Road is excellent for the main shopping areas. I only ate in the hotel once which was in the Italian. Both food & service were good.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 19, 2013
Dear Rob M,

Thank you for writing a review about your stay at Grand Hyatt Singapore and I am happy to hear that you have enjoyed the experience. The team and I look forward to welcoming you again in Singapore.

Best regards,
Olivier Lenoir
Hotel Manager
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1,363 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Bangalore, Karnataka, India
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2013

everytime I go to Hyatt i feel at home. The rooms are fantastic, the buffet has upteem number of varieties and the service is too good. shopping malls are also nearby so very convenient. The gym is well equipped.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 18, 2013
Dear shach25,

Greetings from Grand Hyatt Singapore! We are absolutely delighted that you felt home when at Hyatt and thank you for pointing out the convenience of our hotel location. The team and I look forward to your return soon.

Best regards,
Olivier Lenoir
Hotel Manager
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London, United Kingdom
Top Contributor
103 reviews 103 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 16, 2013

Stayed here on business for a few days. Positives: Good location; refurbished room was quiet and in decent condition; lots of food options in house. Negatives: Anonymous 1970s interiors; room not luxurious and not totally clean (mould in shower; dirty iron; hairs on floor). Overall, there are better options for a little more $ (i.e. Ritz Carlton)

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 18, 2013
Dear skippy-rates,

Greetings from Grand Hyatt Singapore! Many thanks for posting your review about the recent stay experience with us. Whilst we are happy that you have enjoyed the food and refurbished room, we will strive to improve the level of cleanliness of our guest rooms. We look forward to the opportunity of welcoming you back again.

Best regards,
Olivier Lenoir
Hotel Manager
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Surabaya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2013

Back to Singapore for leisure with family, and didn't look anything else to stay. Check-in was smooth and upgraded to Grand Room, which located at the back of the hotel.

Stayed 4 nights here and nothing but satisfied. Location is superb, next to Far East shopping mall.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 18, 2013
Dear JohnyHauw,

Greetings from Grand Hyatt Singapore! It is indeed a pleasure to read reviews from satisfied guests. We truly appreciate your support for Grand Hyatt and are looking forward to the pleasure of welcoming you back when you next visit Singapore.

Best regards,
Olivier Lenoir
Hotel Manager
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Fleet, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 28 cities Reviews in 28 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2013 via mobile

Room was very comfortable, modern and with all the facilities I need when travelling. Hotel staff were friendly and helpful. Food in restaurants was also very good. the Mezza9 has a great variety and excellent wine list. I'll be back!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 18, 2013
Dear Nunnyboy,

Greetings from Grand Hyatt Singapore! We are happy to learn that you have had a pleasant experience while staying with us and are looking forward to your return again!

Best regards,
Olivier Lenoir
Hotel Manager
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Jeddah, Saudi Arabia
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 15, 2013

1st time in Singapore on business... Poor internet in rooms but service and staff make up for it . Buffet at main restaurant surprising lots of everythg of very good quality. Bar very cosy, club very nice with lots of night ladies, but not harrassing if u are not interested. Smoke only in provided areas. Rooms very spacious and even if a bit old, in good conditions. Had to interrupt stay due to my wife giving birth :) overall nice place to be and a special note to housekeeping for friendliness

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 18, 2013
Dear jmtjmtjmt,

Greetings from Grand Hyatt Singapore! We appreciate your review and will definitely work on improving our Internet connectivity. In addition, we will re-look into our security measures within BRIX since solicitation is not tolerated by the management and will constantly strive to ensure that the environment remains comfortable, driven by our live music and cheerful atmosphere. Meantime, we look forward to the opportunity of welcoming you back again.

Best regards,
Olivier Lenoir
Hotel Manager
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Hong Kong
Top Contributor
124 reviews 124 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 11, 2013

Excellent check-in, lounge service but small things matter at this level.

It has been some time since I have visited the gym in the Singapore Hyatt, but I did today and I am disappointed. If you have a book, a magazine, a kindle, an iPad - good luck as the gym here is only for tv watches with tbs so low you'll get a crick in your neck. I was in another gym recently which had some of the latest Life Fitness equipment and the tv was high - where it should be if you are running and and so was the ledge for reading.

But here at the Hyatt in Singapore the equipment is old and poor quality. A great shame. One other thing - milk. If the Hyatt in KL can do it - can't the Singapore Hyatt get a few cartons of milk in the fridge at these room rates for anyone who wants to make a coffee/tea?

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandhyattsingapore, Hotel Manager at Grand Hyatt Singapore, responded to this review, November 12, 2013
Dear StevieHK,

Thank you for taking the time to post your review about Grand Hyatt Singapore and I appreciate your feedback on the condition of gym equipment and its layout. Your feedback on the milk has been shared with the team and we will review our standards accordingly. I look forward to welcoming you back to our hotel soon.

Best regards,
Olivier Lenoir
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Singapore
#22 Romantic Hotel in Singapore
#23 Business Hotel in Singapore
#27 Family Hotel in Singapore
#29 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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