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“Elegant Hotel But With Renovation Noise” 4 of 5 stars
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
5.0 of 5 Hotel   |   10 Scotts Road, Singapore 228211, Singapore   |  
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Ranked #31 of 294 Hotels in Singapore
Indonesia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Elegant Hotel But With Renovation Noise”
4 of 5 stars Reviewed January 31, 2013

I am actually confused how to rate this hotel. Let me divide my opinion in two: what I think about the hotel and my experience when I was there.
1. The hotel. I really like it, I usually stay in Grand Hyatt Jakarta and this is the first time in Singapore and it is such an elegant hotel. The spa looked great, the swimming pool is a bit small but it is nice. The breakfast buffet was good, comfortable room, check in was smooth and overall a very nice hotel.
2. My experience. I book the hotel through my travel agent who didn't mention that the hotel was having a major renovation. We were on the 13th floor on the terrace wing and as soon as we arrived at the hotel, the reception warned us about the noise from the renovation work on the 11th and 12th floor. 9am-6pm daily except Sunday 11am-6pm.
The noise is very noisy.
I guess it is fine for the people who plan to be out the whole day, but since the hotel and the room are quite nice, we wanted to enjoy the hotel. Of course we couldn't.
So, I guess people should really realised about the renovation noise before they book this hotel. I really like this hotel, I will stay here again after they are done with the renovation.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,361 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 27, 2013

Stayed in Grand Hyatt for 5 days for the Christmas Holidays (2012). Our families occupied 7 rooms. Checking-in was a turn- off. The front desk man wasn't courteous, I did not know Singaporeans were negative. We all had suites. But their suites needs to renovated. Also, the rooms wasn't as CLEAN. You will think it is clean, but if you look closer the dust was there. We were quite disappointed with their housekeeping service. Anyway, food at the Straits Cafe was okay. Breakfast Buffet had a very efficient service of having hotel guests be seated right away. For lunch, the Singapore Malaysian food was good. The Grand Hyatt is located near the Ion and Scotts malls nearby. Convenient stores and a grocery was nearby.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 24, 2013

The Grand Hyatt Singapore is a lovely modern Hotel with all the amenities one needs for a comfortable stay. It caters well for both the holidaying tourists wanting to checkout the sights of Singapore or the busy business man. The rooms are spacious and well appointed, the food comes in a broad variety from a number of top class restaurants onsite and a cool drink after a long day is available in a selection of bars.

Step outside the hotel and you are in the hubbub of Singapore on Orchard road, surrounded by top class shopping and more dining choices.

Singapore is a small island so everything is within easy travelling distance but it is still worthwhile finding a hotel in the middle of town such as this one.

Don't forget while it is recommended to wander Singapore and check the sights, this city state is constantly in summer time with everyday being hot and humid so bring cool clothes and be willing to ignore a little sweat.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zagreb, Croatia
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 64 cities Reviews in 64 cities
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed January 24, 2013

A very good hotel on discreet part of lively shopping area. I was lucky to be transferred here from other hotel which was overbooked (and doggy).
I was at executive floor with fare that included breakfast / internet / afternoon cocktails. Afternoon cocktails where splendid and included all sorts of cocktails’ and sparkling wines, accompanied with tramezzinis / sushi / dim sums.
Above all, service is very good and everyone knows your name (very good for customer service impression and security for that matter).
Highly recommend and would come back again!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

Did the right thing to book in on their room with spa package. The bed and breakfast package was tempting but you could add the breakfast option and get best of both. We chose the club option and service was immaculate.
Spa is tucked away in an amazon right in the heart of orchard, you got to see the 5 storey waterfall in this urban city to believe it. The massage at Damai is the best in town..these people know precisely where to work on..warm beds too which I luv.
We went back for a second helping before checking out as they gave an off peak rate to try new JJ signature, this time I got the full works of papaya enzyme, they tucked me into a warm cocoon wrap and lemon sugar polished me and finished off with an amazing massage..I felt brand new!!
We'll be back for more stay cations and chalk up on GP points. The spa will be my homecation every month as I took up membership package. No GP points for that though.
ps. The B&O shop at the hotel is a must stop

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 22, 2013

I always stay in Hyatt, aside this hotel is in my corporates hotel list, it really offer good rate. The hotel is good value for 5 star. They have member programs and add points to the member card for stay and eating in the hotel restaurant. The location is great and very central near orchard road shopping area. The room especially the grand deluxe king is large with sitting area, the bed is spacious and comfortable, I have a good night sleep. The room price doesn't include wifi. The wifi sometimes experience problem to connect but they can help resolve any connections problem quite fast. The breakfast buffet is good and has great selections of food and juices. The minus point is that the room are not sound proof so you can hear your neighbor above walking around their room, Service skills for the staff in the reception and the room services need to be upgraded Got nasi goreng and fried rice issue with the room service, apparently here it is a different dishes.
These days more and more girls (or should i say escort girls?) hanging around the hotel and lobby area which make this hotel not good for family stay. If you are a lady please dress elegantly when going out if you don't want the guys there stare at you and thought that you are one of the escort.

Room Tip: Choose grand deluxe king and ask for the front wing rooms.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
107 reviews 107 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 19, 2013

And you get from time to time a good room and then a bad one.

Rooms are loud esp when you are jetlaged the interconnection door is bad (loud neighbours) also the door to the gangway is not isolated good enough... U can hear the people walking when they come from Brix.

Generally the location is oklah - a bit to far away from financial district but close to people over flooded orchard.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Singapore
#22 Romantic Hotel in Singapore
#23 Business Hotel in Singapore
#26 Family Hotel in Singapore
#29 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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