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“ALL ROUND EXCELLENT HOTEL” 5 of 5 stars
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
5.0 of 5 Hotel   |   10 Scotts Road, Singapore 228211, Singapore   |  
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Ranked #32 of 294 Hotels in Singapore
Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“ALL ROUND EXCELLENT HOTEL”
5 of 5 stars Reviewed November 18, 2012

I stayed here for 2 nights on business and this is a great hotel. My only disappointment was that on there website they clearly say that the Club Deluxe Room has 2 separate bedrooms but when we (my business partner) and I arrived there was only one bedroom with two twin beds side by side and a separate lounge room. They do have rooms with separate bedrooms but wanted an extra $300 a night which we declined, so I am not sure what they issue was but I will be making a formal complaint. Because we stayed in a Club Room we had access to the Club on the top level which is well worth the extra money. Every night you can go to the Club and eat and drink whatever you want for a few hours. Given the cost of Alcohol in Singapore this is well worth it, we drunk a bottle of red, some beer and ate a meal for free, saving probably $200. You also get free Breakfast at the Club and we also got free Pressing service which we used to press our suit pants. The service is excellent and they also have a Spa and Fitness Centre which is excellent. We also got free Wi-Fi because we were staying in Club room and you also check in on the 20th floor as a Club Guest and not the usual Lobby Reception. You are treated like a King. This is an excellent hotel when visiting Singapore.

Room Tip: Book a Club Room, it is worth the extra money.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,328 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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Milan, Italy
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 17, 2012

I had to spend a day in Singapore on my way back to Italy. I did choose Hyatt for its location near the residence of our local representatve, as well as its central location. The layout of the hotel is a bit complicated, but it looks very good, ample choice of restaurants, good rooms and a really ideal location with direct access to the underground trains.
Service is not up the standard it should be, i have found waiters, concierge and reception not very attentive and prompt, as one imagine a place of this level should give.
It may be the "Singapore" effect, they do not bother, too much people going there anyway.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Austin, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 17, 2012

This was a combination business / pleasure stay, and the Hyatt really came through on both. We stayed in a grand deluxe room with club lounge access. The room was spacious and had all the features you would expect from a business hotel. It overlooked the garden area and pool and was one of the quietest urban hotel rooms we've ever had. The food and beverages in the club lounge were the perfect complement, a relaxing spot at the end of each business day. The hotel has several fine restaurants and is in the heart of the Orchard / Scotts area, with many other restaurants an easy walk away.
A minor gripe: The club lounge and the restaurants opened at 6:30 AM, which was too late for me to have breakfast before my morning commute. So room service was the only option for breakfast.

Room Tip: Ask for an upper-level room overlooking the garden area / pool to escape the urban noise and congest...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 17, 2012

I will cover the scores and why I gave them.
Cleanliness I can't fault so gave that full marks. However some of it seems a bit old fashioned hence marking down one.

location is only good for shopping centres if you want to be be near the marina, financial district, bars and clubs then this is not for you.

Rooms are large and beds comfortable, bathrooms are very nice. marking down as the TV are big but the tv's picture totally sucks. Also there is nothing on demands which I find old fashioned.

Service and value is ok nothing special, cleaners are probably most friendly members of staff. Apart from the gym everything cost extra from wi-fi (i couldn't believe this wasn't included) to breakfast. Expect only a room and gym usage for your €200 a night. For the dated decor and poor location I would expect better service and some freebies to make up for this.

Hope this helps, if you want a large room but an average hotel with average service and extra facilities you need to pay for then go for this one.

Two points to note is the lift is the strangest thing having to insert your card to go anywhere and it doesn't seem to always work so you could end up anywhere. Also if you are on the wrong side of the hotel it's a real pain to get to the gym so don't expect to jump in the lift and be there at the touch of a button.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Maple, Canada
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 15, 2012

This hotel is like an old well made Swiss watch!

Service is overall pretty excellent and easily matches other 5 star hotels in Singapore if not beat them.

The lobby and the public areas are done in Hyatt's typical Japanesque clean, efficient and elegant design.

Rooms are starting to age a bit specially in the main tower but are still very comfy and considerably roomy with separate living areas.

Location is one of the best at the heart of action on Orchard Rd. The only draw back to this location is the omnipresent traffic jams and the pricey ERP fee that you have to pay if you take taxi to hotel. Both are easily avoided by taking the excellent MRT only minutes away.

Overall pleased with this stay and the hotel as a whole.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 14, 2012 via mobile

The hotel is nicely located at the cross of Scott's road and Orchard road a stroll away from the busiest shopping area of Singapore. The Club level is excellent, providing all facilities for small meetings/interviews. Breakfast is nice even if the breakfast served at ground level offers more choice. Rooms are not new but well kept and offer all needed amenities. Wifi works perfect. Restaurant and bars offer good variety of excellent food and drinks. I love personally their fitness center and their swimming pool (outside) and appreciate the indulgence of a good massage in their spa. Very good choice in Singapore!

Stayed November 2012, traveled on business
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Auckland, New Zealand
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 11, 2012

Great location, helpful staff and good facilities. Unfortunately I'm an occasional smoker an made the mistake of getting a smoking room. The room reeked of stale smoke and was enough to make me reconsider my habit.

Room Tip: Don't book a smoking room
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Singapore
#20 Family Hotel in Singapore
#23 Business Hotel in Singapore
#23 Romantic Hotel in Singapore
#30 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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