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“Ideal location in the heart of Orchard Road” 4 of 5 stars
Review of Grand Hyatt Singapore

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Grand Hyatt Singapore
5.0 of 5 Hotel   |   10 Scotts Road, Singapore 228211, Singapore   |  
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Ranked #27 of 293 Hotels in Singapore
Milan, Italy
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
36 helpful votes 36 helpful votes
“Ideal location in the heart of Orchard Road”
4 of 5 stars Reviewed November 17, 2012

I had to spend a day in Singapore on my way back to Italy. I did choose Hyatt for its location near the residence of our local representatve, as well as its central location. The layout of the hotel is a bit complicated, but it looks very good, ample choice of restaurants, good rooms and a really ideal location with direct access to the underground trains.
Service is not up the standard it should be, i have found waiters, concierge and reception not very attentive and prompt, as one imagine a place of this level should give.
It may be the "Singapore" effect, they do not bother, too much people going there anyway.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,259 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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Austin, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 17, 2012

This was a combination business / pleasure stay, and the Hyatt really came through on both. We stayed in a grand deluxe room with club lounge access. The room was spacious and had all the features you would expect from a business hotel. It overlooked the garden area and pool and was one of the quietest urban hotel rooms we've ever had. The food and beverages in the club lounge were the perfect complement, a relaxing spot at the end of each business day. The hotel has several fine restaurants and is in the heart of the Orchard / Scotts area, with many other restaurants an easy walk away.
A minor gripe: The club lounge and the restaurants opened at 6:30 AM, which was too late for me to have breakfast before my morning commute. So room service was the only option for breakfast.

Room Tip: Ask for an upper-level room overlooking the garden area / pool to escape the urban noise and congest...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 17, 2012

I will cover the scores and why I gave them.
Cleanliness I can't fault so gave that full marks. However some of it seems a bit old fashioned hence marking down one.

location is only good for shopping centres if you want to be be near the marina, financial district, bars and clubs then this is not for you.

Rooms are large and beds comfortable, bathrooms are very nice. marking down as the TV are big but the tv's picture totally sucks. Also there is nothing on demands which I find old fashioned.

Service and value is ok nothing special, cleaners are probably most friendly members of staff. Apart from the gym everything cost extra from wi-fi (i couldn't believe this wasn't included) to breakfast. Expect only a room and gym usage for your €200 a night. For the dated decor and poor location I would expect better service and some freebies to make up for this.

Hope this helps, if you want a large room but an average hotel with average service and extra facilities you need to pay for then go for this one.

Two points to note is the lift is the strangest thing having to insert your card to go anywhere and it doesn't seem to always work so you could end up anywhere. Also if you are on the wrong side of the hotel it's a real pain to get to the gym so don't expect to jump in the lift and be there at the touch of a button.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Maple, Canada
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 15, 2012

This hotel is like an old well made Swiss watch!

Service is overall pretty excellent and easily matches other 5 star hotels in Singapore if not beat them.

The lobby and the public areas are done in Hyatt's typical Japanesque clean, efficient and elegant design.

Rooms are starting to age a bit specially in the main tower but are still very comfy and considerably roomy with separate living areas.

Location is one of the best at the heart of action on Orchard Rd. The only draw back to this location is the omnipresent traffic jams and the pricey ERP fee that you have to pay if you take taxi to hotel. Both are easily avoided by taking the excellent MRT only minutes away.

Overall pleased with this stay and the hotel as a whole.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 14, 2012 via mobile

The hotel is nicely located at the cross of Scott's road and Orchard road a stroll away from the busiest shopping area of Singapore. The Club level is excellent, providing all facilities for small meetings/interviews. Breakfast is nice even if the breakfast served at ground level offers more choice. Rooms are not new but well kept and offer all needed amenities. Wifi works perfect. Restaurant and bars offer good variety of excellent food and drinks. I love personally their fitness center and their swimming pool (outside) and appreciate the indulgence of a good massage in their spa. Very good choice in Singapore!

Stayed November 2012, traveled on business
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Auckland, New Zealand
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 11, 2012

Great location, helpful staff and good facilities. Unfortunately I'm an occasional smoker an made the mistake of getting a smoking room. The room reeked of stale smoke and was enough to make me reconsider my habit.

Room Tip: Don't book a smoking room
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 8, 2012

First time vistor to the Grand Hyatt Singapore and I enjoyed the stay very much. It is in a great location on Scotts Road, just off Orchard, so easy to get to key shopping points

Room was spacious, quiet and well appointed. The staff were very helpful, particularly in ordering taxi's which you really should do if you have a business meeting and if it looks like rain. Concerige was also help locating restaurants.

In summary - a hotel with style that works very smoothly, without a drama. The staff treat you as someone very important when you need their help.

Room Tip: There seemed to be 2 towers, I believe the rear one is a little quieter as is off the main street
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Singapore

Address: 10 Scotts Road, Singapore 228211, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#22 Business Hotel in Singapore
#24 Family Hotel in Singapore
#25 Luxury Hotel in Singapore
#27 On the Beach Hotel in Singapore
#27 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Singapore 5*
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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