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“Average experience, reasonable price.” 3 of 5 stars
Review of Chancellor@Orchard

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Chancellor@Orchard
3.0 of 5 Hotel   |   22 Cavenagh Road | Orchard Road, Singapore 229617, Singapore (Formerly Hotel Grand Central) (Orchard Road)   |  
Hotel amenities
Ranked #280 of 300 Hotels in Singapore
Noida, Uttar Pradesh, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Average experience, reasonable price.”
3 of 5 stars Reviewed January 27, 2014

I visited this hotel in my first visit to Singapore. The hotel is average... so the prices are reasonable more or less. The staff was neutral and services are ok. However, they helped us in arranging a guide for our daily tours. Behind the hotel building, there are some shops, where you can eat some of Singapore specials and can have good deal in electronics, but beware of the duplicates.
Overall, a so-so experience for me.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    6
    37
    71
    50
    98
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Makati, Philippines
Top Contributor
80 reviews 80 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 19, 2013

A lot of people doesn't like to stay in this hotel, they got it all wrong, just pause for a minute, and think, why are you going to singapore? Business or pleasure?
If you're staying here for business, well, no doubt you'll want to stay to those fancy five star hotels and the like, go ahead and enjoy your hotel!
But if you are going for pleasure, this is the place to be!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 28, 2013

stayed in this hotel a few years ago, was upgraded to a bigger room, we are two adults and two kids, very nice location. many shops around. very accessible to transportation. near singapore tourism board.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 26, 2013 via mobile

My husband and I still joke about this place, it was, in short, absolutely vile. We felt dirty and diseased after sleeping here, and did not even bother with the breakfast. Or room was filthy, brown, worn out and stank of cigarettes. Honestly I am not picky and have backpacked etc. but this was just foul.
Also, staff were rude and told us that " your room is still dirty" when we arrived in time to check in.
Health hazard.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhanola
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2013

We spent 4 nights at the Grand Central Hotel, Singapore. Its exclusive location offers great The hotel was looking fabulous and well maintained

Good:

1. The food and all the tropical drinks were fabulous.. All types of games are available; I enjoyed tennis, billiards, and golf there. A fully equipped gym and swimming pool is available for visitors to relax.

2. DO walk in the garden as the immaculate and fresh air with cool and calm environment makes u relaxed and rejuvenated.

3. If you are shopping maniac then it’s a great palace at it is situated in the heart of the city, Orchard Street.

4. Good & Cheap package offered by Goingsingapore.com .They deal in Bulk & quote lower than other Travel agents.Good services as well & have almost all Singapore hotels on board



Bad:

1. The rooms were big, not clean and were poorly decorated and lacks all the basic features the AC was not good. The bed was not at all comfortable and the corridors outside are not so tidy as it should be. No playing area for kids. The television channels are very few, BBC only.

2. Even the room service was not up to the mark. I think they can do better if they focus on servicing part. The food and everything are fairly priced but they just need a little attention.

3. There is nothing for vegetarian & no nearby restaurants r present so there are problems for veggie

Overall :

I had a mixed feeling about the hotel all other things were good except the services. the location serves you the opportunity to enjoy your day calm and peacefully as the hotel is situated away from the crowded

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 10, 2013

Came here with my family from Vietnam... the worst hotel I've ever stayed in, seriously. Room stunk of stale cigarettes, everything was dusty, handles and drawers were falling off left, right and center... Absolutely nothing good about this place apart from Location and even then I'd stay away from this dump at all costs! Pictures on here say it all! I wouldn't even let my dog stay!

Room Tip: Yeah... You'd be more comfortable on a sun lounger outside!
See more room tips
  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 19, 2013

...even if you plan on spending time shopping in Orchard.

I travel a lot and I completely understand that not all hotels in the world can be satisfying. Grand Central hotel is an exception. This place is far below Singapore standard.
Let me begin with the location.. True that it's a glance away from the shopping belt but what you see as you walk out are sex shops, loud yam-yam girls, and a place that sells Vietnamese bride.
As for the service, they dont provide any. They help you with the check in but thats it. I remember I carried my own bag... Oh but that's because I just dont trust the suspicious looking bellboy.
Room is mouldy, damp, bed smelling like sweat, old and tired rug... low and cracking ceiling.. and my room got no window.
Hallway is so spooky.. You'd feel like you're a part of low budget Chinese ghost movie. The ceiling is low and their signage is written in red font on white wall.
Worst thing of all is they got weird internet access arrangement. You need to pay extra (charged per hour) or rent their PC


Save your self and stay away from this place, really.

Room Tip: Get to other hotel!
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  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chancellor@Orchard

Address: 22 Cavenagh Road | Orchard Road, Singapore 229617, Singapore (Formerly Hotel Grand Central)
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #280 of 300 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chancellor@Orchard 3*
Number of rooms: 390
Also Known As:
Grand Central Singapore
Grand Central Hotel
Chancellor@Orchard Singapore

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