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“Magnificent Architecture, Impeccable Service” 5 of 5 stars
Review of The Fullerton Hotel Singapore

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The Fullerton Hotel Singapore
5.0 of 5 Hotel   |   1 Fullerton Square, Singapore 049178, Singapore   |  
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Ranked #21 of 294 Hotels in Singapore
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Magnificent Architecture, Impeccable Service”
5 of 5 stars Reviewed December 25, 2011

This hotel captured old world stying with all of the modern conveniences impeccably. When you walk in, it looks like transported back to the 1930s, but it has the comfort of a modern hotel. The service is also impeccable, every one of our needs was anticipated, and all of our requests were promptly addressed.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,995 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (444)
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Preston, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 25, 2011

this is a clean, functional and polished hotel. yes it might be over your budget, especially if you're travelling en famille, but what treat. my highlights were the starchy, crisp linen and the commanding position of the eternity pool, from which you can watch boats motoring up and down the Singapore river all day long.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boca Raton, Florida
Top Contributor
59 reviews 59 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 25, 2011

Fullerton Hotel has a great location. As a long time fan of Singapore and a frequent traveler to this city nation, we wanted to try Fullerton as a change this year from our long time favorite Mandarin Oriental. The minute we stepped into our room (Quay Room on the 4 th floor, #467) we noticed a bad smell due to humidity. Our hostess said this was due to the air conditioning being turned off while the room was unoccupied. We turned the air on and settled down. However, trouble continued when we decided to take a shower and a nap before dinner. Our room which we requested to be a quiet room when we booked it almost a month ago was facing the river and had a nice view but the noise from the pool area a few floors down made it impossible for us to take a nap. When we called the front desk and reminded our requests for a quiet room and their assurances, the response was annoying. The front desk insisted that tbeir manager has checked and that there was no noise in the pool area. Our troubles continued into the evening when the party in the room next to us continued past midnight and we finally had to call the front desk again, this time begging them to please do something about the noise so we could get some rest. It was around 1 am when the party finally ended and we were allowed to sleep. This is our second day and we are stuck in the club lounge writing this review instead of taking a nap in our room after spending time in the art museum and walking around town. Our room is too noisy from the pool area below and unfortunately our plans for this four day stay in Singapore this year is ruined due to Fullerton's dishonest assurances about meeting our request for a quiet room. Would we come back to Fullerton next year? The answer is, no. Are we happy about the location of the hotel? Yes, but if you are not rested what difference does it make to be at a nice location. On a more positive note, the breakfast in the club lounge was satisfactory but the lounge is small, so, be ready to get in line to wait for your turn. The afternoon tea is also satisfactory. The staff is attentive, nice and friendly. In conclusion, if you are looking for a comfortable room where you can rest after a day out in town (in Singapore, which is hot and humid all the time, returning to a cool, quiet room is ever more important than in any other city), then this is not the place for your next stop in Singapore. When we asked to change our room so that we won't have to face the pool and the river, we were told that the rooms facing the ocean are even more noisy due to the traffic.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed December 23, 2011

The Fullerton is a great hotel. Really lovely good location, near the subway, China and India towns. Not far from the Sands also. Staff is helpfull and friendly. Asked for more bottled water and they were right up with the complementary bottles. Rooms are spacious and the bathroom very nice with a large tub and water that was really hot. Its a beautifull old building thats been redone and is very modern inside. Swimming pool isn't that great but the Fullerton Bay across the street has a very nice rooftop pool that is open for both hotels. Internet was free and we got a good deal on the room. A few negs. We asked for a light by the desk to be fixed but it wasn't, no breakfast included. But a lot of good restaurants near the hotel.

Room Tip: We took the courtyard with free internet because they were doing a promotion. It was a good deal and...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leigh-on-Sea, Essex
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 23, 2011

We arrived at the Fullerton to the sound of a live mini orchestra playing on an upper floor in the main foyer, which set the atmosphere for our 3-night stay. We stayed in a Quay room which has a balcony overlooking Boat Quay .Breakfast was included in our package, and this was excellent, serving a wide range of International food. Service is unobtrusive and efficient. The hotel is a short walk from lots of bars and restaurants and only minutes away from the MRT.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Top Contributor
59 reviews 59 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 22, 2011

not one of the best hotels i have been to, and a bit old fashion style hotel. rooms are very old style too, so if this is your thing, then fine.

used to be the government post office, if you dont already know from research. good location in marine bay though.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 22, 2011

My friends and I organised a small birthday and Christmas party for about 10 pax so we decided to book the Fullerton Suite. We went there a month before our party and scouted the room. It was wonderful. We booked it and requested the room we viewed. However on the day it self the gave us another one,which had a terrible terrace, so we were given the one next to the one we wanted as the staff said the room was booked by a wedding couple months in advance. So later we asked them why they didn't inform us earlier, they couldn't give us an answer. After which the manager called us and told us it is the company's policy not to promise rooms to guests and said they had already done us a favour by giving a complimentary extra bed. We later spoke to them again and they changed their story and said the room was undergoing maintenance as we told them we didn't see anyone outside. We then asked if it was possible to give us an extra bed or buffet breakfast due to the inconvenience but were just reminded for the second time by them about the favours which they did for us.

However the rest of they stay was fantastic. Since we had food we requested for a table. Also since the gazebo we had didn't have seats we requested for 8 chairs. Not only was the table big but they also we were given banquet chairs. Thus we could actually sit around the table to eat. Also they were helpful to heat up chocolate in a bowl for a fondue we had. When they brought and i told them they actually burnt it, they were kind enough to provide us chocolate fondue from their restaurant! The party went well with a wonderful view to look over. They were also helpful in helping us clear the area after the party. Also since we were staying in Fullerton Hotel, we could also use the facilities at Fullerton Bay Hotel, which has a nicer pool and Jacuzzi. Also our package included Afternoon Tea and Champagne Breakfast,which were both delectable.

The spa however was yet another let down. We thought we might just have a look around. Though the interior and facilities weren't very good, the upsetting part was when a staff member started to shouted at us and told us not to go into the main spa area. It have been the fact that we were young but it still didn't justify the need to raise once volume especially in a spa.

The overall experience had far too many positive notes to dampen our spirits.The view and the architecture just makes you stop and look so as to absorb all of it. Still it was a stay to remember but you cant over look the hiccups.

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fullerton Hotel Singapore

Address: 1 Fullerton Square, Singapore 049178, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Singapore
#11 Family Hotel in Singapore
#13 Romantic Hotel in Singapore
#19 Luxury Hotel in Singapore
#27 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Fullerton Hotel Singapore 5*
Number of rooms: 400
Official Description (provided by the hotel):
Transformed from the Fullerton Building which was built in 1928, this luxury hotel features 400 elegant rooms and suites with views of the sunlit atrium, city, river or sea. Just 25 minutes from the airport, The Fullerton is located in the financial and arts districts, minutes from the city's main shopping belt. The hotel features award-winning restaurants, the stylish Post Bar, an outdoor infinity pool, a 24-hour fitness centre and a luxury spa. ... more   less 
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Also Known As:
Four Seasons Singapore
Singapore Four Seasons
Fullerton Hotel Singapore
The Fullerton Hotel Singapore

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