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“A gem for the family” 5 of 5 stars
Review of Fraser Suites Singapore

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Fraser Suites Singapore
4.5 of 5 Hotel   |   491A River Valley Road, Singapore 248372, Singapore   |  
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Hotel amenities
Ranked #31 of 300 Hotels in Singapore
Certificate of Excellence 2014
Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A gem for the family”
5 of 5 stars Reviewed January 30, 2014

We arrived at Fraser Suites late one evening. This was our first stay here, and at Frasers, and I was unsure what to expect. The opulent foyer and efficient check in was a great start. The room was recently refurbished - a staff member told me it was refurbed in the last two years. We had a 2 bedroom apartment, that included a good-sized lounge and kitchen and thoughtful laundry space that was adjacent to some vents to aid drying. I was thrilled with the wedgewood crockery, fruit bowl and quality teas. Our kids (9 and 7) loved the pool and play area. The only problem after staying here was that a very high benchmark was set for the rest of the holiday!
My only criticism is that the staff were not very knowlegable about suggesting things to do with kids; a very minor gripe.
I am now a Fraser groupie!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 31, 2014
Dear L B

Thank you so much for your lovely review and we are delighted that after enjoying your stay with us, we have set a very high benchmark for the rest of your holiday!

We apologise that our staff attending to you were not able to suggest enough things to do with kids. We will review and standby more information for our staff to handle it better.

We thank you for staying with us and meanwhile, we look forward to welcoming you and your family again soon!

Yours sincerely
Adrian Lee
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    81
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

Ohkk so i just got back home from a wonderful trip to singapore. I stayes for 7 nights at fraser suites river valley in a two bedroom premier apartment it was a very comfortable stay. Luxurious room super friendly staff. I just have soo many things to thank the fraser staff. We had suchca comfortable stay and specially my son was really happy as he got his separate cutlery , toys , towel and the best kids room. After a long shopping day the retreat room with massage chairs was heaven. I just have no words to describe such a wonderful stay. Will definitely come back. If there is no availability i will surely change my dates but will not stay somewhere else.

Stayed January 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 31, 2014
Dear Sidharth K

Many thanks for your wonderful review on your recent stay with us! It is a pleasure to know that you had a very comfortable stay and enjoyed our facilities for yourself and your son as well!

And such a great compliment to highlight that you will change your dates if there is no availability at Fraser Suites Singapore as you will not stay anywhere else in future! Thank you so much!

Our sincere appreciation for putting us as "The best place ever" and certainly look forward to welcoming you back soon!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2014

Our stay at Fraser River Suites was as close to perfect as you can get!

We were a party of 3 adults, one toddler and one baby and we stayed in a 2 bedroom suite on the 10th floor. The apartment was exceptionally decorated, very well appointed and met all our needs.

Highlights when staying with kids:
- There was a gift bag with snacks and toys waiting for each child when they got to the room.
- There were kids plates and cups left ready for them.
- Fraser Kids towels for the pools.
- 3rd floor indoor/outdoor play area is easily the best I have ever seen! Even a mini rock climbing wall.
- 6th outdoor pool and playground was a great hit too.

For the parents:
- Beautiful apartments
- Excellent service
- Quiet and well-maintained property.

As a note, the only "downside" is that this hotel is not well known by taxi drivers. Twice we were taken to the wrong place. Be clear to the driver to show them on a map or give street address.

Loved our stay!!!!!!!

Room Tip: Breakfast is good by western standards but they are obviously catering for international tastes, als...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 30, 2014
Dear Jason L

We are totally delighted with your detailed highlights of your stay and that you and your family have loved your stay!

Thank you so much for staying with us and it will a pleasure to welcome you back!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 13, 2014

stay on 19th floor. very clean n quiet. breakfast was good. staffs are always helpfull. reception always call for taxi. bathrooms and toilets are very small. anyway very good for familly. good smell at reception area and lifts. rooms smell good as well. breakfast menu was good.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 21, 2014
Dear Raj D

Thank you for your lovely and positive review on your recent stay with us!

We appreciate your description of our services and our helpful staff. We are glad that you enjoy our breakfast and we will continue to vary the menu on a weekly basis.

We look forward to your return soonest possible!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 7, 2014

Stayed with my wife and 18 month baby for 10 days in between work postings. Stressful time for the family and we were incredibly impressed by the professionalism of the staff and the apartments. Staff are great with children and really go out of their way to help. Rooms cleaned immaculately every day and our two-bedroom was really very nice with all brand-new appliances and German equipment. Might have been a bit on the small side for four adults, but with two good size bedrooms and all the facilities we felt very at home. Pool is great, the playroom is also good.
It might be a bit out of the way for people who want direct shopping access, but you gain from a relaxed neighbourhood with some nice little restaurants and regular shuttle bus service to all the main places. I'm pretty hard to please, but I would highly recommend this place.

Stayed January 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 21, 2014
Dear rarely_stationary

Many thanks for your wonderful review on your recent stay with us!

We are totally delighted that you were incredibly impressed by the professionalism of the staff and the apartments. Your compliments will be shared with the staff members!

We appreciate that you highly recommend Fraser Suites Singapore and your detailed description of our amenities and facilities.

Once again, we thank you for your great review and meanwhile, we look forward to welcoming you in the near future!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 5, 2014

we recently travelled as a family with two infant kids and a teenager and needed a family hotel. we struggled to find the ideal place in an affordable price range until we came across Fraser Suites. we got three bedrooms, two bathrooms, a lounge, a fully fitted kitchen and a full laundry! wow, were we amazed, this was almost home away from home. the staff are great and super helpful, it almost feels like a hotel rather than a furnished apartment. breakfast was a bonus, nothing special, but practical and a decent spread. the pool and gym areas are great. we loved the restaurants downstairs and especially the supermarket, which meant we could organise our own meals and drinks easily and cheaper than the restaurants.

Room Tip: we chose a 3 bed unit and loved it
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 21, 2014
Dear Familyguy108

It is absolutely great to know that you feel “home away from home" during your recent stay with us! We are happy that you enjoy the amenities that we provide in the apartment and also the facilities around us.

Our staff members will be delighted with your compliments that they are great and super helpful! It will encourage their continuous efforts to provide service excellence at Fraser Suites.

Once again, we thank you for your positive review and certainly look forward to welcoming you back again soon!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegal, Jawa Tengah, Indonesia
Top Contributor
60 reviews 60 reviews
50 hotel reviews
Reviews in 22 cities Reviews in 22 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed January 5, 2014

Almost 2 weeks i stay in Singapore for have a medical treatment, this is the best service apartement in singapore i have stayed before. They have shuttle service daily to orchad and Bugis. They have supermarket , pharmacy, kids club, and great swimming pool and Fitness center. And the best part is they have good kitchen and washing machine . Really great for family with kid stay here. The Staf is really helpful. only one critics, the breakfast must be upgrade, for family i suggest take this serviced apartment when go to singapore

Room Tip: higher Floor offer good View
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian-FraserSuites, Resident Manager at Fraser Suites Singapore, responded to this review, January 21, 2014
Dear C_Agustino

Many thanks for your great review on our services and labeling us as the "best service apartment in Singapore"!

We truly appreciate your compliments and certainly look forward to the opportunity of welcoming you and your family soon!

Yours sincerely
Adrian Lee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fraser Suites Singapore

Address: 491A River Valley Road, Singapore 248372, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#23 Family Hotel in Singapore
#30 Luxury Hotel in Singapore
#68 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fraser Suites Singapore 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Nestled in a prime residential district, Fraser Suites River Valley is only a short distance from Orchard Road, Singapore's renowned shopping destination, as well as the Central Business District. The vibrant riverside corridor of Clarke Quay and Boat Quay - hosts of a myriad of themed restaurants, al fresco dining, chic cafes, pubs and specialty shops are also located close by, while Changi International Airport is a 30-minute car ride away.Comprising of 255 splendid suites, the residence offers a range of residences, from spacious one-, two- and three-bedroom to luxurious penthouses. ... more   less 
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Also Known As:
Fraser Suites Singapore Hotel Singapore
Fraser Hotel Singapore

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