I have stayed at other Fraser properties in London and Doha and been very satisfied, particularly in Doha which is superb. This was a real disappointment. We asked for a quiet apartment as we have a four year old child; I requested this when I made the booking, and followed it up by email and phone call the day before our arrival. At reception I confirmed that it would be a quiet room ... however, we were kept awake until 2am by the unbearable noise blaring into the street from a club across the road. Neither reception nor security could do anything about it so I went across myself and spoke to the manager - the problem was solved. We also endured numerous minor problems: rock hard beds, very thin curtains that let the light in, non-functioning air-conditioning, non-functioning microwave. We were eventually upgraded to a better apartment but our initial experience really spoilt things. Breakfast is poor as well. This is an aging property with well meaning staff but they are not doing enough to justify the relatively high rates. We stayed in a suite in a genuinely 5 star hotel in KL for less than this cost !!!
I would never return here, particularly with a family particularly as it is situated in an area full of bars and clubs. If you are single or a couple and enjoy clubbing and sleeping on slabs of concrete then this might suit you.