We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's a nice service apartment” 4 of 5 stars
Review of Fraser Place Robertson Walk, Singapore

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Fraser Place Robertson Walk, Singapore to your Saves list
Fraser Place Robertson Walk, Singapore
4.5 of 5 Hotel   |   11 Unity Street, Singapore 237995, Singapore (The Quays)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #30 of 300 Hotels in Singapore
Certificate of Excellence 2014
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“It's a nice service apartment”
4 of 5 stars Reviewed November 5, 2012 via mobile

Everything seems so good with this apartment. I moved in on Saturday, stay for three nights. Sunday has no room cleaning service. The problem comes up on Monday when i back to the hotel for a long day journey. After a shower bath, i found out the towel was the one i used for two days already. And that towel i had already but it on the bathroom floor. Which put me with no choice but using the other one. But the other one was only fair but still looks dirty to me. Maybe the cleaning lady mass it up. Or i maybe the one who is too sensitive. But the towels were dirty is a truth. Overall it's a nice hotel, with great location. Lots of nice restaurants within walking distance. Staffs are so helpful and nice. Little noisy over the weekend. PS. They only provide one time bathroom kit. So if you are planning to stay more than three days , you may have to pepair yourself a shower kit, or you can buy it at the corner store.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Manager at Fraser Place Robertson Walk, Singapore, responded to this review, November 12, 2012
Dear Auston A

Greetings from Fraser Place Robertson Walk Singapore!

We are delighted to hear that you like our residence and its location. I like to apologise for the areas that we have fallen short of your expectations. While there is no regular housekeeping service on Sunday, we will be more than pleased to change the linens at your request or to replenish the toiletries. Guest comfort is our priority and your valuable feedback will certainly help us to serve our guest better.

Thank you for the wonderful review about our staff and we look forward to seeing you again!

kind regards,
Ryan Ng
Resident Manager, Fraser Place Robertson Walk Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

166 reviews from our community

Traveler rating
    85
    62
    13
    4
    2
See reviews for
97
18
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Canada
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 12, 2012

We stayed here for 3 nights while the moving company were packing up our things for our move out of Singapore. Could have found cheaper large hotel rooms but when you're with kids (mine are 3 and 1) the kitchen was a lifesaver! It is also very well stocked (there's even a rice cooker) which was very much appreciated.

We stayed in a one bedroom deluxe which was fine for our needs but wasn't overly spacious - the bedroom was quite small with the bed and dressing table ensuring that there was very little unoccupied space. The bathroom was very tiny too but had a good shower and I loved the toiletries provided (thought the showergel smelled yummy!). The cable TV is limited though I appreciated the inclusion of kids' and the movie channels. There is a DVD too - our didn't work but once informed, staff were quick to come check and eventually replace with another DVD.

Housekeeping could have been better - there were always obvious missed spots (crumbs left by my three year old on the unmade bed were still to be found hours later in the freshly made up bed).

Location is good, there are all sorts of restaurants, coffee bars, pubs right at your doorstep here. The noise level (from my balcony I could see maybe 2 pubs) was fine, though that might have been because our stay was during the week. There was very audible music from about 9pm every night, though didn't seem to last for long, stopping around 11pm. My kids didn't react, slept soundly and to be honest this level of noise should be very bearable for most people.

The best thing about Fraser Place is the staff - every single person I dealt with was professional, personable, helpful and friendly. They went out of their way to help me and no request was ever too much.

Basically, a top place, highly recommended.

Room Tip: If you're sensitive to noise, the lifts and the noises of people using those lifts are very much...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Manager at Fraser Place Robertson Walk, Singapore, responded to this review, October 16, 2012
Dear Anitha_Harvey

Greetings from Fraser Place Robertson Walk Singapore!

Thank you for your review. Your feedback is important to us in continuing to improve our products and services.

I am glad you enjoyed the amenities we provide and the service of our staff. Thank you for the wonderful rating and recommending our place. We look forward to having you again.

kind regards,
Ryan Ng
Resident Manager, Fraser Place Robertson Walk Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2012

Stay here for a couple of nights. The rooms were big and cozy. Its a short walk to Clarke Quay and thumbs up to a shuttle bus that takes you to the city center which leaves every hour. The breakfast was alright and the friendly staff was helpful.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Manager at Fraser Place Robertson Walk, Singapore, responded to this review, September 24, 2012
Dear Nkewl

Greetings from Fraser Place Robertson Walk Singapore!

Thank you for your review. I am glad you like our apartment and the convenience we provide. It will be our pleasure to serve you again.

kind regards,
Ryan Ng
Resident Manager, Fraser Place Robertson Walk Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
67 hotel reviews
Reviews in 54 cities Reviews in 54 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 20, 2012

We stayed in Fraser Place for a week as we were leaving Singapore. The apartments are well maintained and have everything you need. The location is good in that you are very near the restaurants and bright lights of Robertson Quay. The downside is that it can be quite noisy. We were not facing into the area with big TV screens but if you were and there was a big football match on at 3 AM I think it could be quite annoying.
They include a complimentary breakfast during week days but it is very disappointing. Low quality cereals and some fruit basically. The pool area is also pretty small although the gym is good enough.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 2, 2012

I was travelling to Singapore for a four day trip.
We flew in late on Sunday night and travelled to Robertson Walk early in the hours of Monday morning. The check in went very smoothly. The receptionist was freindly and very efficient. There were three of us and we booked essentially a three bedroom unit. The first thing walking in was a basket of goodies with a handwritten card! Very fine touch!
The unit was spotless and spacious as far as the lounge, kitchen and dining room were concerned. The main bedroom was equally capacious. The other two bedrooms, understandably were smaller. The airconditioning was superb. The facilities were wonderful too, swimming pool and a well stocked gym with great airconditioning. Worth noting in the reception area is a notice board with courtesy bus times. There are complimentary trips to Orchard Road for the shopping and also the Bugis Bras Basah area.
If you have a long stay in Singapore, this venue is worth considering. It is pretty close to many attractions, such as Clarke Quay, yet has a home away from home feeling about it!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nz
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 2, 2012

We (family of 5, 3kids 11,9 and 7) had a wonderful time at Frasers Place. The apartment was a great size for us, and nicely furnished and decorated. The facilities are great, pool, kids areas, gym. The breakfasts at' the hub' during the week is buffet with alot of choice, lovely to have breakfast by the pool every morning. The staff were very friendly and helpful; housekeeping was great, shuttles to the malls were very convenient. Location is good although if you are a light sleeper the sports bars below playing football/cricket very loudly might annoy you, usually over by 10pm. I loved the position of our apartment however, looking into the courtyard, because there was always something to watch from our balcony.Would definately recommend!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 12, 2012

I am writing this review from a perspective of a few months stay with small children.
Location- good location near a major grocery store and a few mins walk to the river and Clarke Quay. Approx 15 mins away from 3 major MRTS. Two bus stops nearby.
The décor and general atmosphere is Mediterranean style, furniture is slightly dated but extremely clean. I believe this is one of their older properties which hasn’t been renovated for a while. However it does have a quaint homely/ not v commercial sort of feel which is good if you stay for a period of 4-5 months.

Behind the hotel is a huge courtyard (Robertson Walk) which is a major dining destination. They frequently hold live music events/ screen sport matches at night which can get extremely noisy and can disturb kids if they are sensitive sleepers. The entrance to Fraser Place is also lined with cafes and often is a hindrance as in the evenings they take up so much space on the pavement that you are forced to take children strollers onto the road instead.

General Facilities- They run hourly shuttles to a few shopping destinations nearby including Orchard Road. Well managed and extremely convenient. Resident evenings are conducted every months- great planning and often with a theme of a local festival so you get to experience some local flavour. The other common areas like the pool, gym, outdoor childrens playground are well maintained and open 24/7.
I have never been able to use the sauna since I’ve been here – it never works. Have left messages at the front desk but no one ever gets back to me- so it may as well not be there!!
There is a small childrens playroom as well. While the idea is good, it does need to be maintained better. The carpets are shabby and dirty. Plug points are uncovered. Toy batteries aren’t replaced!! I even heard there was an accident sometime back where a loose shelf fell on a small baby’s head.
Breakfast buffet is free and on weekdays only. They have a good variety of food including one hot local dish everyday which is a great concept. Staff here are extremely friendly, remember how you like your eggs and love children- giving them special attention. However the café is inadequately staffed with mostly only two ppl running breakfast. Which means you have to wait for a long time to get your tables cleaned/ help with high chairs or even for the food to be refilled!
Housekeeping here is a major disappointment!! While service from your daily regular housekeeper is really great- friendly, remember your personalized needs and will promptly see to special requests. However the cleaning (esp dusting and the kitchen) is not in line with the standard of Fraser Place! Calling is another issue- it is impossible to get hold of housekeeping on your first call. Unless you speak to the management, 90% of the time, you have to call back 1-2 times to remind them of your request.
Rooms – furniture again is dated and almost bordering on shabby though clean. Chairs in the living area are extremely uncomfortable. Kitchen is well equipped for basic cooking and baking needs and with a microwave oven. If you have any special requests they will try to meet them as far as possible.
Overall a good place to stay. There is plenty for children to do, space to run around. While the staff is friendly and great with kids, the service is often below standard in terms of follow up, efficiency, lacks warmth (especially some of the front desk staff- often unfriendly- dont bother to greet you even).
If they were to improve their service levels, this would really be a great place to stay.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPRW, Manager at Fraser Place Robertson Walk, Singapore, responded to this review, February 17, 2012
Dear happytravelz

Firstly thank you for making Fraser Place your home. It has been our pleasure to serve you. I am glad you had enjoyed our facilities and services which are designed for the comfort and convenience of our residents.

Please accept my sincere apologies in areas where we have fallen short. We have since fixed the sauna and are also planning to replace the steam room equipment as well. We also have plans to upgrade the playroom by the middle of this year. I especially appreciate your feedback on the service level during breakfast hour and the overall staff responsiveness. We will take these into account in our continuous training plan. I am confident we will be able to serve you better in your next visit.

Do ask for me when you are here as I will be most happy to meet you personally. Once again, thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fraser Place Robertson Walk, Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fraser Place Robertson Walk, Singapore

Address: 11 Unity Street, Singapore 237995, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#26 Family Hotel in Singapore
#29 Luxury Hotel in Singapore
#70 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fraser Place Robertson Walk, Singapore 4.5*
Number of rooms: 164
Official Description (provided by the hotel):
Fashioned in the style of a Mediterranean village, Fraser Place Robertson Walk evokes a delightful and vibrant ambience. It offers 164 spacious and contemporary styled residences, ranging from one-, two- and three-bedroom suites and features a comprehensive range of lifestyle amenities to fulfil the needs of today's discerning travellers. Ideally situated near the banks of the historic Singapore River, the serviced residence enjoys close proximity to the Central Business District, and easy access to the entertainment riverside corridor of Clarke Quay and Boat Quay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Travelocity, Priceline and Despegar.com so you can book your Fraser Place Robertson Walk, Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fraser Place Robertson Walk Hotel Singapore
Fraser Place Robertson Walk, Singapore

Owners: What's your side of the story?

If you own or manage Fraser Place Robertson Walk, Singapore, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.