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“Good place to stay with kids, service needs to be improved” 4 of 5 stars
Review of Fraser Place Robertson Walk, Singapore

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Fraser Place Robertson Walk, Singapore
4.0 of 5 Hotel   |   11 Unity Street, Singapore 237995, Singapore   |  
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Ranked #29 of 291 hotels in Singapore
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Good place to stay with kids, service needs to be improved”
4 of 5 stars Reviewed February 12, 2012

I am writing this review from a perspective of a few months stay with small children.
Location- good location near a major grocery store and a few mins walk to the river and Clarke Quay. Approx 15 mins away from 3 major MRTS. Two bus stops nearby.
The décor and general atmosphere is Mediterranean style, furniture is slightly dated but extremely clean. I believe this is one of their older properties which hasn’t been renovated for a while. However it does have a quaint homely/ not v commercial sort of feel which is good if you stay for a period of 4-5 months.

Behind the hotel is a huge courtyard (Robertson Walk) which is a major dining destination. They frequently hold live music events/ screen sport matches at night which can get extremely noisy and can disturb kids if they are sensitive sleepers. The entrance to Fraser Place is also lined with cafes and often is a hindrance as in the evenings they take up so much space on the pavement that you are forced to take children strollers onto the road instead.

General Facilities- They run hourly shuttles to a few shopping destinations nearby including Orchard Road. Well managed and extremely convenient. Resident evenings are conducted every months- great planning and often with a theme of a local festival so you get to experience some local flavour. The other common areas like the pool, gym, outdoor childrens playground are well maintained and open 24/7.
I have never been able to use the sauna since I’ve been here – it never works. Have left messages at the front desk but no one ever gets back to me- so it may as well not be there!!
There is a small childrens playroom as well. While the idea is good, it does need to be maintained better. The carpets are shabby and dirty. Plug points are uncovered. Toy batteries aren’t replaced!! I even heard there was an accident sometime back where a loose shelf fell on a small baby’s head.
Breakfast buffet is free and on weekdays only. They have a good variety of food including one hot local dish everyday which is a great concept. Staff here are extremely friendly, remember how you like your eggs and love children- giving them special attention. However the café is inadequately staffed with mostly only two ppl running breakfast. Which means you have to wait for a long time to get your tables cleaned/ help with high chairs or even for the food to be refilled!
Housekeeping here is a major disappointment!! While service from your daily regular housekeeper is really great- friendly, remember your personalized needs and will promptly see to special requests. However the cleaning (esp dusting and the kitchen) is not in line with the standard of Fraser Place! Calling is another issue- it is impossible to get hold of housekeeping on your first call. Unless you speak to the management, 90% of the time, you have to call back 1-2 times to remind them of your request.
Rooms – furniture again is dated and almost bordering on shabby though clean. Chairs in the living area are extremely uncomfortable. Kitchen is well equipped for basic cooking and baking needs and with a microwave oven. If you have any special requests they will try to meet them as far as possible.
Overall a good place to stay. There is plenty for children to do, space to run around. While the staff is friendly and great with kids, the service is often below standard in terms of follow up, efficiency, lacks warmth (especially some of the front desk staff- often unfriendly- dont bother to greet you even).
If they were to improve their service levels, this would really be a great place to stay.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPRW, Manager at Fraser Place Robertson Walk, Singapore, responded to this review, February 17, 2012
Dear happytravelz

Firstly thank you for making Fraser Place your home. It has been our pleasure to serve you. I am glad you had enjoyed our facilities and services which are designed for the comfort and convenience of our residents.

Please accept my sincere apologies in areas where we have fallen short. We have since fixed the sauna and are also planning to replace the steam room equipment as well. We also have plans to upgrade the playroom by the middle of this year. I especially appreciate your feedback on the service level during breakfast hour and the overall staff responsiveness. We will take these into account in our continuous training plan. I am confident we will be able to serve you better in your next visit.

Do ask for me when you are here as I will be most happy to meet you personally. Once again, thank you for staying with us.
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96 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Japanese first
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English first
Manila, Philippines
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2012

I'll start with the negatives -- The MRT is far. It's a good 12-minute walk to the Clarke Quay station (but only a three-minute walk to the bus stop). So you're kind of forced to take cabs when in a hurry. Good thing is, it's easy to hail one.
The washing machine is too sophisticated to master (or else I'm just hopeless - but even my tech-savvy friend couldn't make sense of it). My clothes shrank and turned blue.

The positives -- The gym is very well-equipped. The treadmills are top-of-the-line, and it even has a sauna and a steam room.
The pool area is quite nice, with lots of lounge chairs and even a small patio with beds.
The breakfast is small, but varies each day. Kitchen staff is friendly and efficient.
The apartments are nicely furnished, in a pastel-hued Mediterranean-style. The couch could be bigger and more comfortable.

For eating and drinking, location is superb. There are many hip bars and restaurants in the immediate surroundings. Wine Connection is just downstairs. For ramen fans, Ippudo and Meeharu are a stone's throw away. TCC is next door too, for a coffee run. There's a grocery at UE mall, across the road.

I quite like the neighbourhood. It's central, but not boxy and businesslike. The buildings are mostly medium-rises, there's a neighbourhood hawker or two, and it feels peopled, which you won't always get in Singapore.

Room Tip: Try to get a riverside view.
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  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2011

I have stayed at the Fraser Place apartments off & on for over year now, my husband and I have enjoyed our stay each time and find it a great place to be in Singapore, we always use the same apartment and ok sometimes there is a little noise from the road and building work outside but Singapore is very busy and sometimes noisy place, we find the staff very polite & helpful and always eager to help, they call us by our 1st names which i think is a nice touch considering they see thousands of people pass through its doors , this goes for the cleaning & catering staff that work in the "HUB" the little cafe by the pool area,

On several occasions a group of us have used the BBQ pit facility for a little get together and it has been perfect, the place is always kept clean and i have never seen any insects or dirt around the place,

One time our air con broke down but within a short while the maintenance guy had appeared and got it gong again no probs!

My one little grievance i the sofa in he lounge area! haha, it isn't the comfiest to say the least but hey ho it isn't a major issue for me, also the beds could do with a better mattress but it isn't totally unbearable to sleep in-so all in all i give the Fraser Place a thumbs up and would recommend to my friends & family, oh and the free shuttle bus to Orchard Road & Suntec Mall are an added bonus.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 2, 2011

Stayed here for 8 days and was kind of disappointed with the reception on the last day; didn't quite expect one of the staff to be rude. too many rules, not flexible.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 11, 2011

My experience here was dismal. I arrived in Singapore by a 5a.m. flight. The Fraser Place shuttle picked me up from the airport. But when we arrived at the hotel at 5.30a.m., the hotel was shut down, the front doors were locked, there was nobody at the reception, and I had nowhere to go. Luckily, the driver kept ringing the hotel reception phone, and after about 20 minutes a sleepy eyed man walked to the door, drowsily opened it and checked me in. Later that morning when I asked him about why the wired broadband connection in my room was not working, he kept saying “wireless”, “wireless”, as though he didn’t understand or speak English.

If you have any important business to do in your hotel room here, forget about it. Every other day, the internet connection keeps going off. Yes, the hotel management will apologize to you about it, and if you make too much of a fuss, they’ll even send you a box of chocolates. But the internet interruptions will go on- not just for a few minutes, but for hours, sometimes the entire day! Not a place to stay if you're a professional on a business or work assignment.

Yes, the location here is superb. It's bang on Robertson Quay. Clarke Quay is close by. Boat Quay is not far away. But, since the restaurants downstairs are always busy and noisy, and drunk people are always watching soccer downstairs and shouting and cheering loudly, you never get any sleep or any work done. People are constantly shouting and cheering downstairs- the noise is deafeningly loud, and there’s no peace in the room from 11p.m. to 3a.m. on most days. I could not sleep most nights, without a sleeping tablet.

Personally, I would recommend staying at the Sail for those of you who work at ORQ or downtown- it’s more prestigious in Singapore to be living here, just as expensive (perhaps less expensive at Sail), and frankly, all the good places are only 5 minutes away from there. Fraser Place is a sorry blip on the map and doesn't compare in terms either of prestige or quality of service.

P.S. I googled Fraser Place yesterday, and these links need to be seen by anyone who wants to live at Fraser Place: http://www.youtube.com/watch?v=VBKXeePzqug , http://www.youtube.com/watch?v=gJ7oCjE4sbI , http://www.youtube.com/watch?v=Ehe1V1dM01s [they’re authentic because I recognize the hotel cleaning lady]

I don't agree that all the positive opinions here are manufactured. But some definitely are. This place does not deserve four stars!

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 26, 2011

Frankly, this place is a sad place to stay in, besides the location. Most of the posts here seem to be manufactured by the people working here or something. There are insects everywhere. The air conditioning never works. The food in the Hub is awful, and you pay too much for it. You can't use the pool table after 9 because they're afraid your kids will ruin it. Of course, your kids can swim in the pool after hours, because what do they care if your kids drown? Two thumbs down for this crummy place. Try staying at the Ritz Carlton - much better, and as expensive.

The hotel staff are unwilling to help out with anything, and they have only rules, rules and more rules. I had a friend living here for a few months and his wife met with an accident here. Forget apologizing, the management of Fraser Place didn't even give them a glass of water or a box of chocolates to say sorry!

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrasersHospital... H, General Manager at Fraser Place Robertson Walk, Singapore, responded to this review, August 9, 2011
Dear Guest,

Thank you for taking the time to share your feedback about your recent
stay at Fraser Place Robertson Walk Singapore. We are greatly
concerned about your experience. As the General Manager, I would like
you to get in touch directly with me so that I can personally address
these issues with you. Or I would be happy to get in touch with you.
Please be assured that my team and I seek to treat each other and our
residents with great care and professionalism.

We have had many testimonies and kudos from our guests over the years,
and as such the positive reviews that have been posted were definitely
unsolicited, just like yours was. Positive or not, we take each one
just as seriously and are always grateful for the time and effort it
takes for our residents to share experiences and compliments.

Thank You

Tonya Khong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 25, 2011

My husband and I checked into Fraser Place Singapore in February 2011 after staying in Fraser Suites Singapore for over 8 years. We are frequent travelers with very high standards, but I must say that the service at Fraser exceeds all expectations. From the housekeepers and technicians to the front-liners and higher management, the passion to please is unmistakably there. If the toaster or any appliance happens to malfunction, they will replace it immediately without the need for follow-up. Buffet breakfast (Monday to Friday except public holidays) is adequate. They have daily maid service Monday to Saturday - keeping the place immaculately clean. The housekeepers are very courteous and friendly as are the shuttle bus drivers (they have hourly shuttle service to the main points of the city). Throughout our long stay, we have felt we were among family.

The rooms in Fraser Place are spacious and exude a homey feel. It has a Mediterranean character. The apartment is fully equipped. Location-wise, you couldn't ask for more. It is right in the center of Robertson Walk (close to the central business district) where good restaurants abound. There is a supermarket and shopping mall across, and two medical clinics, spa and other amenities within the complex. The swimming pool is well maintained and looks lovely especially at night. We rented the poolside veranda for a dinner event, and all our guests loved the ambience.

What I like most about Fraser Place is the friendliness of the staff and how responsive they all are to our needs and sometimes whims. As this property is very popular, it is not easy to find a vacancy, especially for short-term stays. So if you chance to secure a booking, consider it your good fortune to be in this wonderful people-oriented environment.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fraser Place Robertson Walk, Singapore

Address: 11 Unity Street, Singapore 237995, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#27 Luxury Hotel in Singapore
#29 Top resorts Hotel in Singapore
#29 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fraser Place Robertson Walk, Singapore 4*
Official Description (provided by the hotel):
Fashioned in the style of a Mediterranean village, Fraser Place Robertson Walk evokes a delightful and vibrant ambience. It offers 164 spacious and contemporary styled residences, ranging from one-, two- and three-bedroom suites and features a comprehensive range of lifestyle amenities to fulfil the needs of today's discerning travellers. Ideally situated near the banks of the historic Singapore River, the serviced residence enjoys close proximity to the Central Business District, and easy access to the entertainment riverside corridor of Clarke Quay and Boat Quay. ... more   less 
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Also Known As:
Fraser Place Robertson Walk Hotel Singapore
Fraser Place Robertson Walk, Singapore

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