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“Friendly place in a great location” 4 of 5 stars
Review of Fraser Place Robertson Walk, Singapore

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Fraser Place Robertson Walk, Singapore
4.0 of 5 Hotel   |   11 Unity Street, Singapore 237995, Singapore   |  
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Ranked #53 of 290 hotels in Singapore
Aberdeen, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Friendly place in a great location”
4 of 5 stars Reviewed November 22, 2011

I have stayed at the Fraser Place apartments off & on for over year now, my husband and I have enjoyed our stay each time and find it a great place to be in Singapore, we always use the same apartment and ok sometimes there is a little noise from the road and building work outside but Singapore is very busy and sometimes noisy place, we find the staff very polite & helpful and always eager to help, they call us by our 1st names which i think is a nice touch considering they see thousands of people pass through its doors , this goes for the cleaning & catering staff that work in the "HUB" the little cafe by the pool area,

On several occasions a group of us have used the BBQ pit facility for a little get together and it has been perfect, the place is always kept clean and i have never seen any insects or dirt around the place,

One time our air con broke down but within a short while the maintenance guy had appeared and got it gong again no probs!

My one little grievance i the sofa in he lounge area! haha, it isn't the comfiest to say the least but hey ho it isn't a major issue for me, also the beds could do with a better mattress but it isn't totally unbearable to sleep in-so all in all i give the Fraser Place a thumbs up and would recommend to my friends & family, oh and the free shuttle bus to Orchard Road & Suntec Mall are an added bonus.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Shanghai
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 2, 2011

Stayed here for 8 days and was kind of disappointed with the reception on the last day; didn't quite expect one of the staff to be rude. too many rules, not flexible.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 11, 2011

My experience here was dismal. I arrived in Singapore by a 5a.m. flight. The Fraser Place shuttle picked me up from the airport. But when we arrived at the hotel at 5.30a.m., the hotel was shut down, the front doors were locked, there was nobody at the reception, and I had nowhere to go. Luckily, the driver kept ringing the hotel reception phone, and after about 20 minutes a sleepy eyed man walked to the door, drowsily opened it and checked me in. Later that morning when I asked him about why the wired broadband connection in my room was not working, he kept saying “wireless”, “wireless”, as though he didn’t understand or speak English.

If you have any important business to do in your hotel room here, forget about it. Every other day, the internet connection keeps going off. Yes, the hotel management will apologize to you about it, and if you make too much of a fuss, they’ll even send you a box of chocolates. But the internet interruptions will go on- not just for a few minutes, but for hours, sometimes the entire day! Not a place to stay if you're a professional on a business or work assignment.

Yes, the location here is superb. It's bang on Robertson Quay. Clarke Quay is close by. Boat Quay is not far away. But, since the restaurants downstairs are always busy and noisy, and drunk people are always watching soccer downstairs and shouting and cheering loudly, you never get any sleep or any work done. People are constantly shouting and cheering downstairs- the noise is deafeningly loud, and there’s no peace in the room from 11p.m. to 3a.m. on most days. I could not sleep most nights, without a sleeping tablet.

Personally, I would recommend staying at the Sail for those of you who work at ORQ or downtown- it’s more prestigious in Singapore to be living here, just as expensive (perhaps less expensive at Sail), and frankly, all the good places are only 5 minutes away from there. Fraser Place is a sorry blip on the map and doesn't compare in terms either of prestige or quality of service.

P.S. I googled Fraser Place yesterday, and these links need to be seen by anyone who wants to live at Fraser Place: http://www.youtube.com/watch?v=VBKXeePzqug , http://www.youtube.com/watch?v=gJ7oCjE4sbI , http://www.youtube.com/watch?v=Ehe1V1dM01s [they’re authentic because I recognize the hotel cleaning lady]

I don't agree that all the positive opinions here are manufactured. But some definitely are. This place does not deserve four stars!

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 26, 2011

Frankly, this place is a sad place to stay in, besides the location. Most of the posts here seem to be manufactured by the people working here or something. There are insects everywhere. The air conditioning never works. The food in the Hub is awful, and you pay too much for it. You can't use the pool table after 9 because they're afraid your kids will ruin it. Of course, your kids can swim in the pool after hours, because what do they care if your kids drown? Two thumbs down for this crummy place. Try staying at the Ritz Carlton - much better, and as expensive.

The hotel staff are unwilling to help out with anything, and they have only rules, rules and more rules. I had a friend living here for a few months and his wife met with an accident here. Forget apologizing, the management of Fraser Place didn't even give them a glass of water or a box of chocolates to say sorry!

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrasersHospital... H, General Manager at Fraser Place Robertson Walk, Singapore, responded to this review, August 9, 2011
Dear Guest,

Thank you for taking the time to share your feedback about your recent
stay at Fraser Place Robertson Walk Singapore. We are greatly
concerned about your experience. As the General Manager, I would like
you to get in touch directly with me so that I can personally address
these issues with you. Or I would be happy to get in touch with you.
Please be assured that my team and I seek to treat each other and our
residents with great care and professionalism.

We have had many testimonies and kudos from our guests over the years,
and as such the positive reviews that have been posted were definitely
unsolicited, just like yours was. Positive or not, we take each one
just as seriously and are always grateful for the time and effort it
takes for our residents to share experiences and compliments.

Thank You

Tonya Khong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 25, 2011

My husband and I checked into Fraser Place Singapore in February 2011 after staying in Fraser Suites Singapore for over 8 years. We are frequent travelers with very high standards, but I must say that the service at Fraser exceeds all expectations. From the housekeepers and technicians to the front-liners and higher management, the passion to please is unmistakably there. If the toaster or any appliance happens to malfunction, they will replace it immediately without the need for follow-up. Buffet breakfast (Monday to Friday except public holidays) is adequate. They have daily maid service Monday to Saturday - keeping the place immaculately clean. The housekeepers are very courteous and friendly as are the shuttle bus drivers (they have hourly shuttle service to the main points of the city). Throughout our long stay, we have felt we were among family.

The rooms in Fraser Place are spacious and exude a homey feel. It has a Mediterranean character. The apartment is fully equipped. Location-wise, you couldn't ask for more. It is right in the center of Robertson Walk (close to the central business district) where good restaurants abound. There is a supermarket and shopping mall across, and two medical clinics, spa and other amenities within the complex. The swimming pool is well maintained and looks lovely especially at night. We rented the poolside veranda for a dinner event, and all our guests loved the ambience.

What I like most about Fraser Place is the friendliness of the staff and how responsive they all are to our needs and sometimes whims. As this property is very popular, it is not easy to find a vacancy, especially for short-term stays. So if you chance to secure a booking, consider it your good fortune to be in this wonderful people-oriented environment.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 24, 2011

We stayed at Fraser Place in a two bedroom apartment as a 3 night stopover on our way home from Thailand. The staff were very pleasant and helpful, the apartment is well equipped with a large flat screen TV, two bathrooms and kitchen inlcuding washing machine. The pool is long enough to swin laps and the gym really wel equipped. Breakfast is not available on weekends which we found unusual and no room service on Sundays. In typical Asian fashion, the mattress is very firm, but the apartment is quiet and dark at night. The location is within walking distance of the pleasant surrounds of the river, Robertson Quay and Clarke Quay, and the MRT is about 10 mins walk away. Chinatown and its wonderful culinary experiences (chilli crab a must) is a long walk or short MRT ride away. As we werer flying out just before midnight, we were offered not only baggage storage, but also a shower before heading to the airport (wonderful after a full day in the humidity of Singapore).

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2010

We have a two year old travelling with us. Having a place that was clean, comfortable, kid facilities and central location was essential. Frasers provided everything we required. The staff were attentive and flexible and took into consideration that we had a kid staying with us. We would definitely stay at Frasers again when we are back in Singapore.

  • Stayed April 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fraser Place Robertson Walk, Singapore

Also Known As:
Fraser Place Robertson Walk Hotel Singapore
Fraser Place Robertson Walk Hotel
Fraser Place Robertson Walk, Singapore
Address: 11 Unity Street, Singapore 237995, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#47 Luxury Hotel in Singapore
#47 Family Hotel in Singapore
#53 Spa Hotel in Singapore
#53 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fraser Place Robertson Walk, Singapore 4*
Official Description (provided by the hotel):
Fashioned in the style of a Mediterranean village, Fraser Place Robertson Walk evokes a delightful and vibrant ambience. It offers 164 spacious and contemporary styled residences, ranging from one-, two- and three-bedroom suites and features a comprehensive range of lifestyle amenities to fulfil the needs of today's discerning travellers. Ideally situated near the banks of the historic Singapore River, the serviced residence enjoys close proximity to the Central Business District, and easy access to the entertainment riverside corridor of Clarke Quay and Boat Quay. ... more   less 
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