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“Relax from long flight from Europe” 5 of 5 stars
Review of Conrad Centennial Singapore

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Conrad Centennial Singapore
5.0 of 5 Hotel   |   2 Temasek Blvd, Singapore 038982, Singapore   |  
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Ranked #11 of 291 hotels in Singapore
Perth, Australia
1 review
“Relax from long flight from Europe”
5 of 5 stars Reviewed June 10, 2013

Hotel welcoming booked for business floors, offered upgrade to executive floor benefits. Fantastic executive lounge, very comfortable, serves breakfast, afternoon tea's and hors d'oeuvres and drinks into evening, wonderful view, staff excellent.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 13, 2013
Dear Patricia B,

Thank you for your review of Conrad Centennial Singapore on TripAdvisor. We are pleased that you felt welcomed and comfortable while you were with us. We very much appreciate your positive feedback on our Executive Lounge service and offerings. It is good to know that you found our Lounge a great place to relax during your business trip. We look forward to being of service to you again on your next trip to Singapore.

Yours sincerely,
Heinrich Grafe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
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London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 9, 2013

Well my wife and I stayed here for 2 night's while travelling from langkawi onto Borneo, and what a place to stop over. Hotel was to die for and I don't think I have ever had such a comfy bed. Yes it is expensive to some places in Asia, but in comparison to other Singaporean hotels it def value for money. Its a great location and close to all the amenities.

Two things you must do while your hear, Singapore zoo / night safari and marina bay sands.
Singapore zoo is like no zoo you would have ever been too and the night safari is even better. Lucky enough to dine at the marina bay sands with a friend, and wow wow wow. But even still coming back to the room to relax after a hard day made it all worth it,

The breakfast was to die for so much choice and nice restaurant. The lobby is magnificent.

Recommend

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 13, 2013
Dear Chris J,

Thank you for choosing Conrad Centennial Singapore for your honeymoon stopover. My team and I are delighted that you enjoyed the unique Conrad hospitality experience!

It is wonderful to know that you felt comfortable in our guest room and were happy with our breakfast spread. We also appreciate your kind compliments on our lobby. It will be our pleasure to once again extend our hospitality to you and your wife when you next travel through Singapore.

Yours sincerely,
Heinrich Grafe
General Manager
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Los Angeles, California
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 8, 2013

I can't stop gushing about the great service. This was my first stay at a Conrad Hotel, and now I know what people are referring to when mentioning the Conrad level of service. Upon check-in, we were immediately greeted by the staff. The front desk gave great advice on local attractions when we asked, and went above and beyond by getting additional maps and resources to help. We were then escorted to our room (we were even given a room upgrade as a mere HHonors Gold member). Awaiting us was a very nice Gold Hhonors arrival package, with fruit and chocolates (as well as the standard signature Conrad plush toy).

The room itself was spacious, with a very nice view of the marina, and a very nice, updated bathroom. We totally loved our stay here and cannot wait to have the chance to come back!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 11, 2013
Dear Andy_555555,

Thank you for your generous review of Conrad Centennial Singapore. Your loyalty as a Hilton HHonors Gold member is of great value to us and we are heartened to learn that your experience with us was outstanding.

It is rewarding for my team to realise that their level of service was what made your stay memorable. Indeed, they do work hard to always deliver the best personalised service everyday to all our guests and continue to uphold the high standards that are synonymous with the Conrad name.

We truly appreciate your positive feedback and are very much looking forward to welcoming you back soon.

Yours sincerely,
Heinrich Grafe
General Manager
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1 review
5 of 5 stars Reviewed June 8, 2013 via mobile

Overall... The stay here was awesome... The bed was very comfortable... With soft and nice pillows... Very clean and well maintained... Toilet condition was excellent. Just missing the spray bidet.. Ordered room service for our breakfast.. Had Eggs Benedict and Snack platter. Food and service was up to standard. Would definitely recommend this hotel to all who are looking to stay in sg!

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 11, 2013
Dear ggggglllll,

My team and I are delighted that you enjoyed a true Conrad staycation with us! It is a pleasure to learn that you were comfortable and happy with our food quality and service. Thank you very much for recommending Conrad Centennial Singapore and we look forward to having you with us again soon.

Yours sincerely,
Heinrich Grafe
General Manager
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 8, 2013

Just completed a 4 night stay at the Conrad and having stayed at this hotel back in 2009, I was hoping that it was as great today as it was back then.

Suffice to say this hotel really does set the benchmark.

Escorted to my room at check in and kindly upgraded to Executive Lounge benefits due to my HH Gold status.

Everything about this hotel is first class but what really sets it apart is the service and the staff. They are hands down amongst the most professional and courteous I have encountered and I have stayed at lots of 5 star hotels around the world.

Some points to note:

* The breakfast in Oscars was excellent. While it can be busy, the variety and the quality is fantastic. We did eat in the Business Level breakfast on level 4 for something different on a couple of nights as its quieter and only really misses the waffles.

* The Executive Lounge is excellent. The best lounge in the Hilton network without question. All day bar, great food offerings at various times and the most welcoming staff you could expect.

* The facilities are great. The pool is nice, although it was a bit cold. The lobby has an air of class about it.


Some have mentioned the hotel is looking a bit tired. Cant say i totally agree. If i was to nitpick our room had a globe not working and the privacy light did not work but I thought the condition of the hotel and room overall was very good. Perhaps a minor refurbishment may be in order soon...

This really is the only choice for Singapore. Upgrade to an Executive Lounge room and you wont regret it.

Room Tip: Go the Executive Lounge or at the very least a Business Room. Some nice perks and an alternative for...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 11, 2013
Dear Chesty1,

Thank you for your loyalty as a Hilton HHonors Gold member which we truly value and appreciate. We are honoured to be your preferred hotel in Singapore.

It was a pleasure to have you back with us and deliver the Conrad hospitality that made your experience comfortable and memorable. My team is heartened to receive your generous compliments on their outstanding service, for which they work very hard to always deliver to our guests. We are also happy to learn that our breakfast buffet spread, Executive Lounge and facilities highlighted your experience with us.

Thank you also for your feedback regarding the globe and privacy light which we have brought to the attention of the relevant department for necessary action.

We look forward to welcoming you back again in the future so that we may continue delighting you with the unique Conrad experience.

Yours sincerely,
Heinrich Grafe
General Manager
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Singapore, Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2013

Went for a 2D1N staycation and thoroughly enjoyed my stay. Staff was attentive, room and bathroom + bathtub were big and toiletries smells brilliant, complete with bath salts and a rubber duckie.

The baby cot came with a pigeon traveller kit and a baby conrad bear which was a nice touch.

The buffet spread was excellent, featuring freshly squeezed juice, wide range of pastries, international spread which includes local, Japanese and Korean food. I had my favorite bagel with cream cheese and smoked salmon , something I don't usually see at breakfast buffet. There were also almost twenty types of cereal, and a variety of yogurt to choose from.

The pool was not exactly considered big but is decent. I thought it was a nice gesture that the staff from the pool bar went round serving ice water for all sun bathers.

Overall it was a great stay and I look forward to going back.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 11, 2013
Dear C0C03,

Thank you for spending your staycation with us, we are delighted that you enjoyed a truly Conrad experience. We very much appreciate your feedback on our service, amenities and breakfast buffet spread, which highlighted your stay. It was a pleasure having you and your family with us and we hope to see you again for your next staycation.

Yours sincerely,
Heinrich Grafe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 7, 2013

The Conrad is a nice hotel near Suntec City. It is not a five-star hotel by American standards, rather a nice four star hotel. The person who checked me in at the front desk was outstanding and showed me to my room and the features of my room.

The room itself was nice, but rundown. You can tell it hasn't been updated in a long time and it is screaming for updating. Almost all the carpet in the hotel needs to be replaced because it is very worn.

I had mixed interactions with the concierge. One person who helped me was fantastic, another was terrible.

The location of the hotel is decent. You can walk to Sands Marina Bay and you are close to the Promenade MRT station, which requires a transfer to get to most places. The Suntec Mall is undergoing massive renovations right now, so there is very little open in it, so to get to shopping and dining, you'll have to venture out a bit further.

It's a good--but definitely not great--hotel.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CC_Sing, General Manager at Conrad Centennial Singapore, responded to this review, June 11, 2013
Dear bw331,

Thank you for sharing views and insights from your recent stay at Conrad Centennial Singapore.

Whilst I am happy to read that you were generally satisfied with the hotel and that your check-in was outstanding, I am sorry that some aspects of the hotel fell below your expectations. You feedback is very valuable to us as we plan for future enhancements in the hotel. In the meantime, my team continues to work hard to uphold the high standards of service for which our hotel is known for.

With regards to the Suntec City mall renovations, this is due to be completed within the next few months and our guests do have access to a variety of shops and great restaurants at the neighbouring Millenia Walk and Marina Square shopping centre.

My team and I hope that we will have another opportunity to deliver a better stay experience to you in the future. Thank you once again for your feedback and we look forward to welcoming you back soon.

Yours sincerely,
Heinrich Grafe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Conrad Centennial Singapore

Address: 2 Temasek Blvd, Singapore 038982, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Singapore
#7 Romantic Hotel in Singapore
#8 Business Hotel in Singapore
#10 Family Hotel in Singapore
#11 Top resorts Hotel in Singapore
#11 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Conrad Centennial Singapore 5*
Official Description (provided by the hotel):
At the award-winning Conrad Centennial Singapore, we redefine luxury, sense and style, connecting you to the heart of prestigious Marina Bay, where business, fashion, art and entertainment blend into a dynamic playground for the discerning traveler. Just a short distance from six shopping malls with over 1,000 shops and 300 restaurants; world-class attractions such as Gardens by the Bay, the Singapore Flyer, and six museums; the Colonial Heritage area and Asia's largest casino at Marina Bay, we offer you discreet luxury at one of the world's top destinations. Feel the pulse of Singapore, reconnect at Conrad Centennial Singapore and rediscover the greatest luxury of all ...The Luxury of Being Yourself. Our hotel is a 2014 TripAdvisor Travelers' Choice award recipient. ... more   less 
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Also Known As:
Conrad Centennial Singapore Hotel Singapore
Conrad Singapore
Singapore Conrad

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