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“Good location let down by room quality” 2 of 5 stars
Review of Carlton Hotel Singapore

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Carlton Hotel Singapore
4.0 of 5 Hotel   |   76 Bras Basah Rd, Singapore 189558, Singapore   |  
Hotel amenities
Ranked #93 of 302 Hotels in Singapore
Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
50 helpful votes 50 helpful votes
“Good location let down by room quality”
2 of 5 stars Reviewed October 4, 2013

Despite not in the habit of posting negative reviews of hotels, I am moved to write a review of the Carlton Hotel to warn visitors about what they might encounter.
I have last enjoyed staying at the Carlton Hotel 2 years ago and received a rude shock on this visit when I encountered not just one but 5 stinking pillows! The first four came with the room and when I asked for replacement, the two replacements included another smelly one. The bathroom was also very old and tired, plastic curtain smells too! I did enjoyed the included breakfast immensely and found it faultless.
The location of the hotel is what brings me back whenever I need to make a stopover in Singapore. It is within close proximity to shopping, MRT (for the direct line to airport) and food. However the recent experience with pillows and old bathroom will be hard to forgive and forget.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bali
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 3, 2013

5 star business hotel in the city area, near to mrt station, bugis shopping just 10 minutes walking, marina just 20 minutes. sleep very good with double pillows, super clean bathroom with bathtub facing to the bed. 15th floor is my room stayed with part of city view. front desk was simple friendly and professional staff, breakfast was good tasted and lot of variety food.
strongly recommend for who is looking for city area or for business.
looking for next stay there.

Room Tip: please email them for your request 3 or 4 days before arrival.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 3, 2013

Our stay at the Carlton hotel was great! All the staff are really professional, nice and attentive. The price was VERY good for the location, which put us right across from Raffles City shopping centre and near City Hall MRT station and 5 min walk to Bugis. The only thing that could use improvement is the room service menu. Maybe more authentic local food, but apart from that food was always delivered with a smile.

Room Tip: We asked for adjoining rooms with our friends we were traveling with and Carlton Hotel were able to...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
311 reviews 311 reviews
66 hotel reviews
Reviews in 80 cities Reviews in 80 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed October 2, 2013

I am surprised at the last comments I read. I am usually the one who complains all the time. This time the room was ready when we arrived. Staff were helpful and we really enjoyed the location next to Chijmes and Raffles. The only problem we experienced was that the door seemed to slam all the time because of a draft in the corridor. I would recommend the manager checks room 1482. Overall a good experience.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 1, 2013

5 star hotel... what an absolute joke! I originally booked in to the executive wing and made sure that I sent the hotel an email a few months in advance to request a king bed. When I arrived, my partner and I were told that we had a city view executive room with two single beds. When I explained this was not satisfactory, the reception changed the room to one with a king bed, however it would not have a city view (what we had paid for) as there were none available. This I accepted as I was tired after a 12 hour flight.

When the lift doors opened to the 'executive floor' my first impression was that it was an old smoking floor, it had a terrible and overpowering musty smell. But I was to learn that this was just the beginning...The room was horrendous! The furniture was dated, and I mean severely dated. The carpet had more stains on it than a brothel's used sheets, and had NEVER been vacuumed. It was covered in hair and dust and with further inspection, food was found in the corners! The bathroom was covered in mould! There was soap scum all over the shower and the previous guests pubic hair was easily seen covering the recess. There was urine on the toilet - I had seen enough!

I informed reception that this room was unacceptable and I would not be staying here! They promptly offered to move me to a another room...what a surprise, a city view room with king bed. The one I had originally paid for, but which my first rude receptionist had informed me they had none left of. Of course before the porter took my bags into the room, I did another inspection. The room was of the same standard, if not worse! There was mould EVERYWHERE! It smelt terrible and there was more hair in the room then on a barber shop floor! Demanding to see the duty manager I was met with snarly looks and attitude. The duty manager, although did sort out our issues by moving us to the 'premier wing' made me show him the rooms prior to doing this! Of course, what guest wouldn't be happy to do this at 11.45pm after a 12 hour flight...Not what I would expect of a five star hotel!

Not only will I NEVER stay in this filthy unfriendly hotel again, I will spread the word of its unhygienic and appalling state throughout every travel site I know in an attempt to save other travellers the same dismay.

If you want a good experience in Singapore, DO NOT STAY HERE!!

Room Tip: Do not stay here!
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 27, 2013

this is a good location hotel in city area. City hall and bras basah mrt station is within 5 minute walking distance. Sleep was good.. Room was clean but dust is evrywhere on the carpet.. Its lije they never vacuum it..

Staff were very unfriendly.. Asked abt the swimming pool, without a smile they told me "5th floor".. Asked about the wifi in the rooms, they say must pay.. Only free in lobby area which is for me it is very money oriented and materialistic.

I thought a hotel is very service oriented.. A nice smile will be great to greet the guests. I stayed here for 3 nights and none if the staff ever greeted me on the way.. Improve the attitude of the staff and dont be such a money oriented hotel..

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 26, 2013

Just stayed for the one night so looking for somewhere central and convenient.

Very clean and well appointed room. Staff were friendly and helpful,

Good quality breakfast and wide choice. Ideal location and all necessary facilities. .
Would have no hesitation staying here again.

Comments about which part of the hotel to stay in are probably very valid so check before you book. our room had a great view over city centre.

Room Tip: check the comments about which tower to stay in
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Hotel Singapore

Address: 76 Bras Basah Rd, Singapore 189558, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Family Hotel in Singapore
#67 Romantic Hotel in Singapore
#71 Luxury Hotel in Singapore
#71 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Carlton Hotel Singapore 4*
Number of rooms: 915
Reservation Options:
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Also Known As:
Singapore Carlton Hotel
Carlton Hotel Singapore

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