If you are looking for a hotel that is close to the center of the city, shopping, restaurants and the MRT, then the Carlton may be an option worth considering.It's right across the street from the Raffles Hotel.
The Carlton consists of two main guest wings. The bedrooms in the newer wing are better - I've stayed in both. I would not go back to the Carlton unless I had a confirmed room in the new wing. It seems to be a "transit" hotel with a lot of guests staying one or two nights only.
The Mosaic Restaurant is inconsistent in terms of food quality and temperature of the buffet. Some mornings/evenings the hot dishes are barely warm. If you are concerned over food hygiene - go to the buffet breakfast early and before the crowd. The hygiene standards of the hotel are good (A Certification), but I've regularly seen guests cutting loafs of bread with their bare hands and carelessly putting severing tongs back so the handles touch the food.
The Gravity Bar is expensive and the live music drowns out any chance of a decent conversation.
Quality of service is mixed. Some staff are very guest focused and spot on with helping and serving you. But I found the majority of managers and service staff just seem the be their to a job, rather than making sure you have a first class experience.
The hotel has a club lounge for higher priced rooms. Their does not seem to be an associated access scheme in place to attract the average repeat customer.
Pool area is okay but again try to use early as the sun loungers fill up fast. Their is a pool bar but it's not manned all the time. You have a call for service.
I've stayed at better hotels in Singapore at a lower cost. Something seems to be missing here - I can't say that I was really valued as a customer which is disappointing.
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- Also Known As:
- Singapore Carlton Hotel
- Carlton Hotel Singapore