We have stayed The Gallery hotel many times, since it opened, for single and two night stays. The rooms are the best part of this hotel, along with the location, breakfast (at a charge), included wifi and its 'boutique' feel, ie it is not a big, corporate organisation. However, it is let down badly by poor service, which has never improved over the years. Staff are passive and reactive. They do not anticipate needs and do not go out of their way to be helpful. For example, we were unable to get an early check in. OK about that. But the reception staff did not suggest to us that we might like to have breakfast on level 4, despite it being 8.00am in the morning and a fair chance that we had not had breakfast. I asked the person we were dealing with for an address of a local business. She said she would give it to me if I came back at 10.00am, when the shops opened. When I went back to reception at that time, the same person hadn't dealt with that request and immediately passed it on to another staff member. Also, don't expect a doorman (there isn't one) to help you get your bags in through the heavy, glass doors that need to be pushed open. If you have to wait in the foyer for a pick up, you might be lucky to get a spot on the one soft (leather) sofa that is available, although there is room for more seating if The Gallery would care to install some. Overall, this place could be so much better, if service levels were improved. It is unlikely that we will stay there again.
- Also Known As:
- Gallery Hotel Singapore
- Official Description (provided by the hotel):
- Trend setting Gallery Hotel has a total of 222 rooms and suites and 5 function rooms. Located at Robertson Quay which is part of the Singapore River, the hotel offers a variety of dining and drinking places like the all day dining Zenden Restaurant at the 4th level of the hotel, eM by the River and a slew of Japanese restaurants and a host of bistro pubs that will tickle your discerning taste buds. The accolade winning Gallery Hotel hosts a state of the art gym, an award-winning spa among many other business facilities. Guests to the hotel can enjoy wireless internet services in all areas of the hotel. ... more less
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