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“Decent.” 3 of 5 stars
Review of Riverview Hotel Singapore

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Riverview Hotel Singapore
3.5 of 5 Hotel   |   382 Havelock Road | Singapore, Singapore 169629, Singapore   |  
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Ranked #119 of 292 hotels in Singapore
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Decent.”
3 of 5 stars Reviewed February 9, 2013

I've been to Singapore before and last time I stayed at the peninsular excelsior. When I compare the two the river view is not in the same league. The location of the hotel is also just a little to far from the main tourist destinations. Plus I found check in to not be the most efficient. The best staff member I encountering my two nights there was the housekeeper. I must say they were very helpful when it came to letting us have a late checkout.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, February 13, 2013
Dear SdR1985,

Many thanks for your compliments on our staff, which we will have the pleasure of conveying to them and further encourage them to provide an even higher level of service standard.

Please accept our sincere apologies regarding the check-in process that was not up to your expectation. Our Front Office department head will look into it and see if there are any areas that need further improvement.

Regarding the main tourist destinations, we would like to share with you that, depending on their locations, they are just a five to 25-min journey by taxi from the hotel. A number of them are also easily accessible by the public bus services from the bus-stop outside the hotel. For example, Chinatown is just 3 bus-stops (or 5-min bus ride on two bus services) from the hotel while Little India is approximately a 20-min bus journey away. The Singapore Flyer and Gardens by the Bay near Marina Bay Sands can be accessed by a bus-train connection which takes less than half an hour, i.e. taking one of the public bus services from the hotel to the nearby Dhoby Ghaut MRT Station and transferring to the train to stations nearest the two attractions. More information on how to travel to these tourist venues from the hotel, including the Universal Studios Singapore, Sentosa, Night Safari and the Zoo, can be found on the Singapore Attractions page, under the Singapore Guide section on the Riverview Hotel website.

Thank you for your feedback and we hope to welcome you back to our hotel in the near future. On behalf of our teams, we would like to wish you a Happy Lunar New Year!
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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Hanoi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2013

After reading the write up was a little concerned but after staying there no problems at all in returning. Great spot for restaurants by the river and reasonable prices around $20, beer is a little pricey at $10 a LARGE glass but all together a pleasure.

Room Tip: Ask for non smoking
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, February 5, 2013
Dear Val,

Thank you very much for your comments on TripAdvisor and we are glad that you had an enjoyable stay at Riverview Hotel.

We would like to share with you that we have a daily Happy Hours 1-for-1 promotion at our Jade Lounge, which you may like to consider for your next visit.

The teams look forward to seeing you again in the near future when you are in this part of the region.
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2013

From the super friendly, tremendously helpful Receptionist to the lovely rooms and restaurant, this hotel is value for money and a very pleasant place to stay.

The receptionist gave us a room at something like 9 o'clock in the morning (we only expected to be able to leave our luggage). She made us feel so welcome, nothing was too much trouble and everything was done with a smile.

This was our third 'stopover' stay at this hotel. We continue to be pleased with the rooms, restaurant and service from everyone.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, February 5, 2013
Dear Deana,

Many thanks for your compliments and the opportunity to provide you a good stay at our hotel for the third time.

Our teams are motivated by your comments to continue with their efforts and we look forward to welcome you back to Riverview Hotel for your next visit to Singapore.
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Brisbane, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 29, 2013

very friendly staff, great location.room was clean we had a great view. everything we needed was handy. we wish we could of got a room on our return to singapore.but understand why it was booked when we came back. will definately be trying to book next time we are in singapore.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, January 31, 2013
Dear terry011168,

We are glad that you had a good stay with us.

Thank you very much for your compliments on TripAdvisor, which also give us the opportunity to show our appreciation to the team members for their efforts in providing our guests a memorable experience.

We look forward to seeing you again on your next trip to Singapore and you may like to contact our Reservation team via the Riverview Hotel website for any assistance you need for your next booking.
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Melbourne Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2013

While not situated on busy Orchard Rd., with its built in locale cost factor, this hotel's Robertson Quay site, beside the river, is relatively central for a range of activities.
True the train is not nearby, but buses are frequent and the comparatively low and metered taxi costs were appreciated. As my friend could not walk long distances we were thus able to visit parts of Singapore by taxi. For a day tour we also used the services of a driver/guide arranged competently, and at reasonable cost, through the Hotel.

Here is an average middle range hotel of the usual SE Asian 'tight', but satisfactory, room size. It was suitable for a 4 night stay, after one re-arranged the furniture to better accomodate two people needing twin beds.
Compared to some of the higher price 'brand name' hotels of prior visits, the Riverview exceeded our expectations and put into question some of the adverse comments we had read in prior reviews.
From our very first moment of arrival we received excellent attention and help at all levels.
For me at 75, and my less agile 84yr old colleague, this was greatly appreciated.

In choosing the web-site 'Executive Club offer', we got value for money, with added free in-room internet and other offerings. Complimentary breakfast was in the quiet 'open all day' Club Lounge, where drinks and savouries were offered during 'happy hours'. All that was missing was a better choice of suitable, and 'non-perishable' would be acceptable, type biscuits or 'nibbles' for other times.
There was confusion for the non-club member guests with the free internet service offered to them being at the further end of the Executive club facility. They had to pass all the ‘goodies’ on the way! Business services also appeared mixed into the Club Lounge reception.

If not on a tour or trip out we did eat in the Hotel and found all areas of good value with friendly & efficient service and reasonable in price. As we were there over the Xmas day holiday period there were additional well presented special meals and activities, with re-arrangements of dining and event areas, thus a general comment would not be appropriate.

As a swimmer I did use the pool and sauna – should have gone to the gym too!
We were not able to fully explore the various and interesting riverwalk options, but did enjoy a cruise on the river and a rickshaw ride to 'Raffles' for that necessary 'Singapore Sling' in the famous bar, sadly now cluttered up only with 'tourists' like us!

Hotel communications from booking acknowledgment to reminders of events, service feedback
and acknowledgement of same were all excellent - assuming a follow up on comments made.
We would recommend Riverview to others in terms of service, location and value for money.

Room Tip: Higher Executive Club level but can save on cost by not choosing a 'riverview'
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, January 28, 2013
Dear Xplorer1Melbourne,

We are glad that you and your colleague had a good stay in our hotel during December 2012. Many thanks for your kind comments.

Our team is greatly encouraged by your compliments about their services, which will motivate them to continue with their efforts to provide a memorable stay experience to our guests. Many thanks also for sharing your observations and suggestions about further enhancements to our Executive Club product. We have taken note of this, as well as your suggestion about the choices of items in the lounge.

Once again, thank you very much for your time to share your feedback on TripAdvisor. On behalf of our team members at Riverview Hotel, we would also like to thank you for recommending our hotel to others.

We look forward to welcoming you back to our hotel on your next trip to Singapore.
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bangalore
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 26, 2013

this hotel sits right on top of clarke quay which is the "happening" place in singapore. although i was travelling for business, it didnt harm us in anyway to be close to all the pubs and restaurants. the buffet breakfast had a decent spread and room service was also good. marina bay is just 4.5 Kms from the hotel and in the evenings it can be a good walk along the banks of the river. prices are on the higher side.

Room Tip: try to get a river facing view
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, January 27, 2013
Dear saikatBangalore,

Many thanks for your time to share your comments with us. The teams are delighted that you like the hotel’s location opposite Robertson Quay and close to Clarke Quay, two very happening entertainment and dining venues.

We are also glad that you enjoyed the walk along the Singapore River, as well as the buffet breakfast and room service.

We hope to welcome you back to Riverview Hotel on your next trip to Singapore.
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Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 25, 2013

When we booked our holiday in Australia and we decided to stay for a few days in Singapore we were recommended the River view hotel , We were very pleased with our room and enjoyed a really good nights sleep, in a very comfortable bed, our room was quite large, it was clean , and had a good size bathroom ,a well stocked mini bar,coffee making facilities, and a view of the river, We stayed there again on our return journey and we were equally pleased with our stay,our room was on the 20th floor , very quiet with a lovely view ,Breakfast was very good with plenty of variety and the staff were pleasant and helpful,We would not hesitate to stay in this hotel again .

Room Tip: We requested a twin room on a high floor, It was very quiet, and very comfortable.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeaneSua, E-Marketing Manager at Riverview Hotel Singapore, responded to this review, January 27, 2013
Dear Pat,

Many thanks for your compliments on TripAdvisor, which also give us the opportunity to show our appreciation to our team members for their hard work in providing our guests a memorable experience.

We are very happy that the size and cleanliness of the room and its bed and amenities were up to your expectations. The teams are also glad to know that you like the view from your room and the buffet breakfast.

Also, we would like to thank you for staying in Riverview Hotel for your return journey and will choose to stay with us again on your next visit to Singapore.

All of us look forward to welcome you back to the hotel and continue to make your time here an enjoyable one.
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Additional Information about Riverview Hotel Singapore

Address: 382 Havelock Road | Singapore, Singapore 169629, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#119 On the Beach Hotel in Singapore
#119 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverview Hotel Singapore 3.5*
Official Description (provided by the hotel):
Set amidst the historic Singapore River, Riverview Hotel is a preferred and affordable 4-star hotel for Business and Leisure travellers. Conveniently located near the Central Business District (CBD) and popular local Business, Meeting, Shopping, Entertainment and Leisure Venues, you are always minutes away from where you want to go. While the hotel’s range of services and facilities, including the Executive Club Lounge, Business Centre and Swimming Pool, accommodates your business and leisure needs, you can enjoy a mesmerising panoramic view of the iconic river or city skyline from the comfort of our 476 rooms. Our specialty Restaurants offer a variety of fine International, Chinese, Japanese and Western cuisine and local favourites in buffet and a la carte styles. With Indoor or Alfresco Waterfront Dining settings, such a wide gastronomic choice will certainly satisfy your palate. For Company and Private Events and Functions, our Ballroom, which can cater for up to 350 people, and 8 Function Rooms are ideal venues for Residential/Non-Residential Seminars, Meetings, Workshops, Product Launches, Team Building, Cocktails, Wedding Banquets and Birthday Parties. Evenings are always full of activities when you stay at Riverview Hotel. You can chill out at our lounge and be entertained by a live band, or dance the night away at the award-winning night music and entertainment club, Zouk, which is only a short walk away. The hotel is also just opposite the popular Robertson Quay and near the colourful Clarke Quay, where you can enjoy a range of delightful Waterfront Dining, Entertainment and Shopping Activities along the Singapore River. So, whether you are in Singapore for Business, Meeting or a Holiday with your family and friends, you will always find a comfortable and memorable stay at Riverview Hotel along the Singapore River – the tranquillity of Waterfront Accommodation and Dining in a cosmopolitan city. ... more   less 
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Also Known As:
River View Singapore
Singapore River View Hotel
River View Hotel Singapore
Riverview Hotel Singapore

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