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“Excellent stay” 5 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore (Orchard Road)   |  
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Ranked #58 of 302 Hotels in Singapore
Certificate of Excellence 2014
1 review
“Excellent stay”
5 of 5 stars Reviewed yesterday NEW via mobile

Had an excellent stay, room set up was excellent and cleanliness was imeticulous... I was checked in by April from guest services and I must say he is a true asset to the hotel as he is like a walking guide, he patiently explained the facilities in the hotel and surroundings, always smiling and cheerful. Would definitely return for the product and services... Last but not least I would also like to take this opportunity to thank April for his services rendered.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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Bearsden UK
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife & I stayed at The Orchard for seven nights before joining a cruise & one night post cruise.
We wanted to be comfortable, centrally located & handy for the Singapore MRT. We got all that & more. The purpose of our visit was to celebrate my 70th birthday & our 46th Wedding Anniversary & a return to an area I was familiar with in the early sixties.
We were given a room upgrade and to our delight a Birthday cake complete with a bottle wine was on the desk when we entered the room. The breakfast had a range of food to suit all tastes & western tastes were well catered for. The staff in all areas were smart, charming & helpful in every way but special mention must go to Michelle Isidro who was just outstanding. Having travelled extensively we can say she exceeded anything we have encountered. A good ambassador for the Group.

Room Tip: The rooms in the Claymore Wing are the only one we can speak about & the Superior Rooms there ar...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
4 of 5 stars Reviewed 2 days ago NEW

Rooms are excellent and customer service or staff are warm and accommodating. Taste of the food needs a bit of improvement though especially for brekky. It has a nice pool and fitness facilities and near the shopping establishments.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

Although the hotel is in a central location with easy access to public transport I can't honestly recommend this hotel. Our room was a little rough around the edges, particularly the bathroom. Also we had a few annoying issues with housekeeping for example not having the toilet rolls replaced & running out, not providing milk everyday, only one bath robe etc. all of which we had to chase up. Not expected at this class of hotel. And at $20 for a stubby of beer in the restaurant I gather they class themselves quite highly. Sorry not overly impressed, plenty of other places to stay in Singapore.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for two nights prior to boarding a cruise. On arrival we were asked if we wanted to upgrade to an executive room which came with some added perks - these were definitely worth the additional cost, in particular the afternoon tea and breakfast in the executive lounge. Our room was overlooking the pool though, being a city, there wasn't much of a view from the room - other than the nearby buildings. Large bathroom with bath and separate shower cubicle - rather strange sliding door to the bathroom though. Nice toiletries provided along with some free bottled water which was a nice touch. Very big comfortable bed and plenty of space in the room.

Its a great location if you want to shop, less so if you want to visit the major sights - bay gardens, Singapore flyer, Raffles etc. but there is a bus stop nearby if you can work out which bus you need to get to where you want to be. The metro is about 15-20 minute walk away. We used the bus and the metro (purchased a 24 hour unlimited ticket to use on the metro).


Two days wasn't long enough in wonderful Singapore.

Room Tip: Upgrade to an executive(premium) room if you get the opportunity.
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 4 days ago NEW

We had booked 2 rooms at the club floor. Very efficient check-in, very nice reception, comfortable rooms (bed/pillow, free wifi, shower, 'free mini-bar) and very nice location for shopping fans, many restaurants and party places (a.o. Orchard Tower, Hard Roack cafe, just oposite the street). Great pool to cool-off after strolling the streets of Singapore. Great location, next to Marina Bay

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Top Contributor
107 reviews 107 reviews
38 hotel reviews
Reviews in 52 cities Reviews in 52 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in the Orchard Hotel for 2 nights post a cruise from Dubai. We had never visited Singapore before and as we only had a short time to see the sights, we were delighted with the central position of this hotel. It was a short walk to the nearby jump on/off bus stop and we would thoroughly recommend using this service. We also did the midnight safari and spent a day at the wonderful Garden in the Bay. All these trips were organised by Maya in guest services at the hotel and what an asset she is. Our room was spacious and comfortable with a very big bathroom. We didn't eat breakfast in the hotel but found a nearby cafe which did the trick. All the staff we encountered were friendly and efficient. They also had a terrific pianist/singer in the bar during the evening.

We cannot fault this hotel and would thoroughly recommend it.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Singapore
#40 Romantic Hotel in Singapore
#51 Luxury Hotel in Singapore
#56 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 653
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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