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“Good hotel and good location” 4 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore   |  
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Ranked #67 of 294 Hotels in Singapore
Sydney, Australia
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
“Good hotel and good location”
4 of 5 stars Reviewed July 20, 2014

Clean rooms and located in a good spot to get around town. The prices were okay for the room and as Singapore is so small you can go shopping easy from here. The food in this area is terrific-But make sure you go to the eating malls where the Singaporeans go to eat. 3 and 4 dollar dishes of heavenly food. I could recommend this hotel...~David

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 22, 2014
Dear DavytBluesboy,

It is fantastic to hear that you have enjoyed your stay with us and have found the hotel's strategic location very accessible to all your needs.

We look forward to welcoming you again and being of service to you.

Best Regards,
Michelle Isidro
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Houston, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 18, 2014 via mobile

The Orchard is an old building and rooms are fairly small but quality is good and staff are excellent. The breakfast buffet was extensive but somehow I was left feeling the choice was limited compared to similar hotels in south east Asia.
Kind of out numbered as a business traveller in what seemed predominantly a tourist hotel.

Stayed August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 22, 2014
Dear HoustonTravel4,

Thank you for your review. We are delighted that our staff had played a part in providing exceptional service that had surpassed your expectations.

We would also like to thank you for highlighting points of concern as this would assist us in implementing necessary measures to ensure our guests’ comfort and satisfaction.

Once again, thank you and we look forward to welcoming you again soon.

Best Regards,
Michelle Isidro
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 16, 2014

All the staff were able to go the second mile when asked for assistance. They offered help before it was asked for which shows good initiative training. Services were all great including the offer of extra services for very late checkouts ie after 2000hrs.
The location is right in the heart of the most desirable shopping if that is what the traveller wants.
I would strongly recommend it to the future traveller and remind them that it is Singore airlines and Scenic tours hotel of choice

Room Tip: All ok as outlooks from rooms face one main area or another. Rooms are very well sound proofed
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 22, 2014
Dear Rayem317,

We are thrilled that you had a delightful stay with us. It is truly rewarding to hear that you felt welcomed at the Orchard Hotel Singapore and our staff had played an integral part in delivering an exceptional service that had made your stay memorable.

Please do not hesitate to contact me directly at Michelle.Isidro@millenniumhotels.com as it will be my pleasure to personally assist you for your future stay.

Once again, thank you and we look forward in welcoming you back to the Orchard Hotel Singapore.

Best Regards,
Michelle Isidro
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 14, 2014

Extremely disappointed.
In short, it was totally NOT worth buying the staycation package. And NOT worth my money for that tiny room. In this sense it also means I do NOT consider this hotel 5-starred.
I have honestly stayed far better hotels in Singapore for the price I paid for this one.

I paid more money and booked their weekend staycation premier room thinking that they would try their best to cater to AT LEAST ONE OF MY REQUESTS. The late check out which they mentioned on the description, I was not given anything close to that. Large double bed I requested was not given either. "Subject to availability" does NOT mean you don't have to try.
If the hotel is not going to try their best to cater to AT LEAST one request of customers who pay more for the staycation package then I suggest that they remove sales of that package.
I probably could have saved me $100 by booking the usual discounted room rate because that was all I got - none of the extras mentioned in staycation package.

Fine that we had to ask for our free wine, but excuse me, 1 glass for 2 pax? No common sense... Taste of it was just average too.

Breakfast was okay. Spread was also just average but taste was not satisfying. Scrambled eggs were instant. I could tell at first bite. Out of fruits at 10am and trays were cleared into the kitchen. As far as I know breakfast was suppose to be 6.30am - 10.30am.

Premier room given was tiny. Me and my hubby bumped into corners and each other too often for comfort. But I agree that the room has been well refurbished compared to how it looked in the past. Down pillows are not of my preference. Would be better if the spare pillow in the wardrobe was of a different type than the ones provided on the beds in order to provide some choice. Since our stay was just for 1 night, I did not complain and just slept.

Perhaps the only up side of our stay was one of the lady service staff in the restaurant who joked along with us while we were having our breakfast.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 16, 2014
Dear Linnet Mae C,

Please accept our sincere apologies for the inconvenience that you have experienced during your stay with us.

We are working very hard to meet the expectations of our valued guests and having an open dialogue with you is very important to enable us to constantly review our service and delivery.

I would like to invite you to please contact me directly at Michelle.Isidro@millenniumhotels.com, so that we may work towards regaining your confidence.

I look forward to hearing from you soon.

Best Regards,
Michelle Isidro
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed July 11, 2014

I was there to run a couple of Masterclasses so the aesthetics of the place were not my prime concern.
The Orchard is right in the middle of the shopping area and great for getting around from.
Rooms are comfortable, public areas are brash and noisy. Buffet style food in main cafe is wide ranging if a little too impersonal.
An efficient business and tourist hotel with frequent turnover of guests.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 16, 2014
Dear Paul C,

Thank you for your comments.

We are working very hard to meet the expectations of our valued guests and hearing from them is very important as it enables us to constantly review our facilities and services.

Once again, thank you for choosing to stay with us and we hope to see you again on your forthcoming trips to Singapore.

Best regards,
Michelle Isidro
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 10, 2014 via mobile

The hotel itself was great, with a large range of eateries and facilities. However, the service overall was average. We had one fantastic porter who went out of his way to help us but other than that the staff were not overly helpful or friendly. We enquired about wifi access which was only available in our rooms for a fee and the lady failed to mention there was free access in the foyer which we only discovered a few days into our stay, so it seemed that they only wanted to give you info that would get you to pay more.
We stayed at the Orchard Parade Hotel across the road last year and would recommend as an alternative to this hotel as everything there was excellent.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 16, 2014
Dear Gabro58,

Allow me to thank you for your comment.

It is important that we hear feedback from our valued guests as it enable us to constantly review our services. As such, we have looked in the comments that you have highlighted and please be assured that we have already taken corrective measures to ensure that this does not happen again.

Once again, thank you for choosing to stay with us, and we hope that you will still consider staying in the Orchard Hotel on your next visit to Singapore.

Best Regards,
Michelle Isidro
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

We have just stayed one night but the pleasant atmosphere and proximity to everything. The lobby staff was very professional and friendly. The dinner buffet is one of the best I have come across in whole Asia.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle_Isidro, Manager at Orchard Hotel Singapore, responded to this review, July 10, 2014
Dear kurt m,

Thank you for your great review.

We are pleased that you have enjoyed your stay with us and that our services and our hotel’s centralized location have surpassed your expectations.

Once again, thank you for choosing to stay with us, and we look forward to being of service to you again soon!

Best Regards,
Michelle Isidro
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Singapore
#50 Romantic Hotel in Singapore
#55 Luxury Hotel in Singapore
#62 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 653
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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