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“Good For The Money” 4 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore   |  
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Ranked #63 of 292 hotels in Singapore
Colorado Springs, Colorado
Top Contributor
195 reviews 195 reviews
34 hotel reviews
Reviews in 62 cities Reviews in 62 cities
94 helpful votes 94 helpful votes
“Good For The Money”
4 of 5 stars Reviewed December 2, 2013

The hotel is well-located at the end of Orchard Road and is walking distance to shopping and the Botanical Gardens. The staff was pretty clueless about anything that was not "tourist" related and the maps and directions they provide only cover the core of the City. They couldn't provide good info on Bukit Timah or some other places that didn't involve shopping.

Our room was modern and clean and the Wifi was strong and reliable. The food in the restaurant is solid and we liked the noodle place there for a snack. Of course, all drinks are very expensive. we liked that our room came with two fresh bottles of water every day with the service, too. This was the second time we've stayed there and I would go back again if the price was right.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear SCalCanz,

Thank you for choosing Orchard Hotel for your recent stay. Your positive feedback is very much appreciated and have been shared with then team.

We look forward to welcome you back soon and create another memorable experience for you.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Ellon, United Kingdom
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 30, 2013

I stayed here for three days whilst on a business trip. Over the years I have stayed here and this is the first time I have not stayed in the executive floors. The rooms are large and very clean. The staff are efficient, friendly and cannot do enough for you. Breakfast has a very good spread (we did bed and breakfast) but we did not do dinner. The price is good for the standard and the location is good is not preferred for business and tourist alike. It cannot be faulted.

Room Tip: My experience over a long time has been that there is no rooms which you would avoid.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear Rennie C,

Thank you so much for taking time out to give us this excellent review. We are glad you have enjoyed your stay. Your feedback are invaluable to us.

We hope to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 28, 2013

We stayed 4 nights in this hotel recently and cannot fault it. We stayed in one of the club rooms on the executive levels which was beautiful and modern but with a touch of traditional singaporean style decor. There was no bath just shower but this was fine as dont often use hotel baths anyway. The shower was a back massage shower which was great for tired muscles. The house keeping staff were very good and always made sure our room was pristine for when we returned which was nice but not expected by us. The executive level accommodation gives you access to the lounge on level 18 which was a very nice quiet alternative to the bustle of ground floor foyer and lounge, especially whilst we waited for our room due to arriving too early after a long flight. The breakfast in the executive level was fantastic with custom made eggs including omelette by the chef. The noodles were delicious at breakfast as well although this is not what I eat at home, love to try the local food even at breakfast, but other standard options are available to you aswell. Very convenient location to lots of shopping on orchard road and surrounds. There is a below street level local food hall a very short walk from the hotel heading down orchard rd, same side of rd as hotel if you want to eat where some of the locals eat. Is too far to walk to marina bay area or raffles but the hop on hop off bus stops just outside the hotel on orchard road which is a great way to get around or at least get you closer to where you may want to go.
Also there is a noodle bar on the ground level which was great and delicious but be mindful that if choosing a spicy dish it means hot for local tastes so may be very very very spicy.
great hotel would definitely stay here again.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear Ezz1_12,

We are beaming with pride after reading your excellent review. Thank you so much for sharing your postive feedback on Tripadvisor. We are delighted to learned that we have made your experienced a memorable one. Your compliments and feedback have been shared with the team.

We hope you will have a blessed Christmas. And we certainly look forward to welcoming you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 28, 2013

Went to Singapore on a business trip for three days. While busy at work during the day, needed time for shopping in the evening. Hence to cut short travelling time during rush hours, hotel had to be close to shopping as well as MRT. After long research on the net, decided to stay at Hotel Orchard. Both my requirements were fulfilled and my stay was wonderful.

Room Tip: Orchard Road facing
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear Gugs2013

Thank you for sharing your positive review on Tripadvisor! We are glad that you have enjoyed your stay during your business trip. Your feedback is indeed invaluable to us and are very much appreciated.

We look forward to welcoming you back again soon!

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 27, 2013

Great location just out of range of the bustle of Orchard Road but near enough to walk to the major shopping areas. Very busy hotel, but room was quiet ( Orchard Wing ) and clean. Excellent breakfast buffet with made to order omelets station. Buffet included traditional western, chinese, indian, and malaysian selections. Large pool area and exercise facilities in a quiet area.

Room Tip: Orchard wing has an entry/exit door by the elevator for quick access to Orchard Road without transve...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear Garry C,

Thank you for taking time out to give us this invaluable review. We are extremely pleased that you had enjoyed your stay in Orchard Hotel.

We hope you will have a blessed Christmas and we certainly look forward to your many returns.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 27, 2013

Following a 2 week stay in Indonesia, we decided to stop over in Singapore for 3 days and the Orchard was our chosen starting point.

When we arrived, by taxi from from Changi Airport ($30), we were created by a friendly front door team and before I had paid the driver, our bags were removed from the boot and whisked inside. We were warmly welcomed by the front of house staff and after a few issues with our booking, my fault and not theres, we looked around at lovely reception, busy and a lot going on, but very well appointed.

Our room was large, good sized bathroom, plenty of toiletries and towels. Everything we thought we needed, iron, slippers, dressing gowns, safe, complimentary water, mini bar, iPod docking station and a huge TV.

As soon as we had showered and changed, we ventured out and realised that this was very well located at the top of the Orchard Road shopping with 33 shopping centres located all within walking distance.

Over the 3 days, this was a great base and nothing was too far. We visited Chinatown, Singapore Zoo, Botanic Gardens, Dempsey Hill and eat out every night.

The breakfast included in our deal was by far the best I have had in this type of hotel.

Staff were warm and welcoming and nothing, nothing was too much trouble.

Room Tip: We had a premier room 1242 but all faced other buildings.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, December 4, 2013
Dear David E

We are delighted that you had a wonderful time in Orchard Hotel and Singapore. Thank you so much for the excellent review. Your compliments have been shared with the team and very much appreciated. We pledge to listen with heart to all our guest and strive to improve.

We hope you have a blessed Christmas and to welcome you back soon.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore River, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

Great location. Away from the madness of Orchard but close enough to the main shops.

Room was nice (Orchard wing) needs a bit of a touch up, breakfast was excellent and overall a pleasant stay. Very busy hotel.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, Guest Relations Manager at Orchard Hotel Singapore, responded to this review, November 25, 2013
Dear Ahmad N,

Thank you so much for your positive review on Tripadvisor. We are delighted that you have chosen Orchard Hotel for your recent stay. Your feedback on our rooms have been duly noted.

We look forward to your return soon.

Best Regards

Rasheda Khalid
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Singapore
#42 Romantic Hotel in Singapore
#53 Luxury Hotel in Singapore
#58 Family Hotel in Singapore
#63 Top resorts Hotel in Singapore
#63 On the Beach Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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