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“Excellent” 5 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore   |  
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Hotel amenities
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Millennium Saver 25
Ranked #59 of 291 hotels in Singapore
Gothenburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent”
5 of 5 stars Reviewed March 29, 2013 via mobile

Stayed here for nine days. Very nice and clean room on the 18th floor at the Signature club. The service was extraordinary good. When i had to spend a day at the hospital due to illnes, two members of the hotel staff visited me and brought a fruit basket to cheer me up. I truly recommend this hotel!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 31, 2013
Dear FrankTheDog
Thank you for giving us full ratings.
We are thrilled that you had an entrancing and an unforgettable stay with us and our staff had played a vital part in providing an outstanding service that had heightened your stay with us on your recent trip.
Please do not hesitate to contact us directly at gsm@orchardhotel.com.sg as it is our pleasure to personally assist you for your future stay.
As part of the Millennium & Copthorne family, we thank you for your loyalty and we look forward in welcoming you to the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,408 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2013

stayed there for three days this week. got an upgrade to Premier Club Floor. i am a frequent Orchard Hotel stayer. The service has improved a lot.
rooms are much nicer now after they have upgraded the rooms. however, this trip i had a room where the toilet flush was extremely loud!!!
overall, a very good hotel in a good location where the Orchard Shopping Centers are within a 5-10mins walk.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 31, 2013
Dear hoppelhong
Thank you for your comments.
We appreciate the fact that you have taken the time to share your views with us. We will be taking corrective measures to resolve the issue that you have brought to our attention.
It is our commitment to ensure that our guests needs are being met and their service expectations are fulfilled.
We look forward in welcoming you backagain at the Orchard Hotel

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guwahati, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 28, 2013

Stayed in the hotel with family from 19th March, 2013 for six nights. Had a pleasant and wonderful stay. To start with - the check-in was fast and smooth. We were allowed early check-in and room was provided according to our choice. We opted for room in higher floor. Comparing other properties of same class, we found the size of the room was little smaller. Beside this all other facilities in the room were fantastic. The pool area was great - quiet and calm.
We enjoyed the buffet breakfast, lots of variety.
Location of the hotel was on top of the orchard road. 5 minutes walk to shopping areas and restaurants. Subway is on the backside of the hotel building. You cross the road near Delfi orchard bus-stop and find Mcdonald's in the basement of the Forum building. Infact everything was accessible within walkingdistance. For MRT, walk down to ION orchard mall (about 500-600 mts). Taxis are available outside the hotel lobby and cheap to get around (SGD 10-15 to Flyer, SGD 10 to Clark Quay).

Overall a nice stay.......

Room Tip: Rooms on higher floor facing Orchard Road.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 31, 2013
Dear bhaskardeori
Thank you for your enlightening review.
It is gratifying to hear that your stay was enjoyable and that you have found our hotel’s strategic location and the genuine care we have delivered met and exceeded your expectations.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolton
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 27, 2013

Booked hotel originally just for daughter, then decided to join her, had no problem changing from double to twin room,hotel staff very helpful, lovely reception area, room had free wifi and breakfast included, very good breakfast could not fault it, and with it being busy all dishes kept full and plenty of staff to clear tables. View from corner room was non-existant but that was ok . Had a few issues with tv, safe and bedside phone , fixed immediately no trouble. Really could not fault hotel if you like a big busy hotel with comfortable room, excellent breakfast lovely pool ,plenty sun beds .....so what was problem, walking past all the 'ladies of the night' to get back to hotel from 8pm or earlier practically outside of hotel ....apart from that , then stay there it was very good

Room Tip: We stayed in room 554 corner room , plenty of corridor space no view to speak of, but quiet as state...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 31, 2013
Dear damaite
We appreciate the fact that you have taken valuable time and effort to share your views with us.
We look forward in welcoming you back and going that one step further to meet your service expectations.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2013

It was a great place, fast check in and good staff. the food was ok but great location and we would go there again in a hurry. The pool and gym were OK but most of all close to the botanical gardens which are a winner all day. What more could you want in a hot tropical city? More visits and more visits will be great for anyone. OH and happy hour is great too. Love it in SIngaspore

Room Tip: Ask at check in great option
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 31, 2013
Dear James S
We are delighted that your stay was enjoyable and that you have left our hotel with fond memories.
Thank you for your wonderful compliments and we will be sharing this with our team to acknowledge the sincere service that they have delivered.
We look forward to welcoming you back and for you to experience another special moment with us.
Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Aus
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2013

If you're after a no nonsense great 4 star stay at reasonable prices in Singapore this is the place. We recently spent 2 nights here and it was a pleasure staying at this property. Comfortable, brilliantly located and with a nice breakfast and helpful staff it was just what we were looking for in Singspore. Its close to all the shopping, has a nice pool and is close to all transport. Booked directly with the hotel and received an upgrade to the Clymore wing. Both rooms were clean and nicely appointed. No complaints whatsoever.

Room Tip: Get a Claymore wing room.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 27, 2013
Dear fussyaussie
Thank you for your review.
We are thrilled that you have enjoyed an unforgettable stay with us and experienced a captivating environment created with you in mind.
It is our goal continuously delight our guests and to meet and exceed their expectations.
As such we look forward to welcoming you back.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
142 reviews 142 reviews
60 hotel reviews
Reviews in 38 cities Reviews in 38 cities
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed March 24, 2013

The red and black colour and the heavy oriental style decor was not to my taste. I had booked another category room but the hotel was full so they moved me - I wasn't very pleased. I tried telling 3 different staff members exactly which package I had booked but no-one really listened to me. The room I was given was small, some areas were scuffed and marked, but had a nice view from a high floor. The bed was comfortable and the water in the shower was very hot. Unfortunately the room air-conditioning was poor and it felt very hot and stuffy most of the few days I stayed. Workmen attended to it, but no real improvement. As soon as you left the room the heat in the corridors was evident. Rather uncomfortable.

The Staff in the Signature Club lounge were pleasant. The food quality was good and some items changed daily so there was variety.

Wifi access was included, but I had to keep logging on. A little annoying.

I found the Lobby constantly noisy and busy, and not a place to relax or spend any time in.

I won't be staying here again as I felt I was shoved into the Signature Club room just because the hotel was overbooked. I have been visiting Singapore on and off for the past 30 years, and I frequently stay in Club Rooms at many Singapore Hotels and it is of my choosing, and I carefully select this room category after lots of research. I don't want to be seen as an inconvenience in a busy hotel and put there because the hotel says so. I do recognise that Club Rooms are Premium rooms in hotels, but the Signature Club Rooms at Orchard are not of the high standard or quality I receive at other hotels.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, March 27, 2013
Dear Avanti50
Thank you for your valuable comments.
As our guests, it is important for us to listen to what is important to them and investigate the concerns that they have highlighted.
Our quality of service is constantly evolving and each day we strive to set a new benchmark.
We hope that we will have the opportunity to welcome you back again in the near future.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Singapore
#39 Romantic Hotel in Singapore
#49 Luxury Hotel in Singapore
#59 Top resorts Hotel in Singapore
#60 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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