i think the location of this hotel is very strategic in the other end of Orchard Road. And i think the hotel could still increase their value by adding more facilities and compliments so that they can compete with other prestigious hotels in the same area.

For price concern, the hotel is competitive.

This hotel was good on the whole but I do have at least one complaint and a few other feedback for improvement.

I arrived at 5am for check in. The front desk staff went on to check me in and promptly told me room wont be ready till about 1030am, which was fine by me. But then, in the middle of checking me in, he told me to step aside as he needed to serve the guest behind me in the queue first.

I was only able to complete my check in after this 10 min wait. I cannot think of any reason why I have to wait for someone who turned up later than me. No explanation was offered to me either.

I booked a executive club room and was given room 1332. In the lift, the floor 14-17 were executive club. So I am now unsure if 1332 was a executive club room at all in the first place.

Most other experieces at the hotel was good. Poolside needs improvement. There was no wait staff attending to guests or asking for their drinks/food order. There was actually no evidence that they were even serving food/drinks there except for a menu at the towel desk.

Executive club breakfast range appeared smaller compared to the breakfast for normal room guest at the Orchard Cafe.

Executive club rooms promised cocktails during happy hours at the club lounge but was told otherwise when I arrived there. The cocktails were mentioned in my welcome letter as well. So either the hotel falsing advertises or the staff misinformed me.

Another mishap I experienced at the hotel was at the Noodle bar. This bar was widely advertised all around the premises. But when I got there, I found out that the only staff there didnt speak any english nor the national language of the country. How can such a guy even be employed in Singapore in the first place? Most of the guests were western anyway. Even in hotels in third world countries make it a must to employ only english speaking staff.

Besides the few irregularities, the Orchard Hotel is actually quite a decent place to stay.

I booked a room for 2 nights this coming Chinese New Year. I thought early bird catches the worm, but I was dead wrong. I ended up paying more and getting less. The hotel came up with a Chinese New Year promo a few weeks after I booked my room which is cheaper and comes with free breakfast, free internet and free upgrade. When I asked the Hotel whether I would have the benefit of the promotion since I'm staying during the promotional period, I was told to cancel the reservation and pay the penalty for one night so I can book again with cheaper rates and have the benefits from the promotion.

Seriously, is this the way the Hotel Management values customers who booked early?

Stayed in this hotel for two nights while in Singapore with my partner. Room was clean and comfortable and had everything needed. Right on Orchard Road so great location for shopping the shops are amazing. The main restaurant was clean and the food good along with the service. Wouldn't think twice about going back. The only slight disappointment was the pool. Taxis are really cheap so getting around easy.