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All 276 Singapore hotels

Orchard Hotel Singapore: Traveler Reviews

4.5 of 5
442 Orchard Road, Singapore 238879, Singapore (Orchard Road)
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15% OFF, free B/F & Wifi
Orchard Hotel Singapore
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73%
Ranked #51 of 276 hotels in Singapore
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887 reviews from our community

Traveler rating
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    178
    48
    28
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Families
143
 
Couples
208
 
Solo
78
 
Business
306
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Amazing”
5 of 5 stars Reviewed January 4, 2013 via mobile

"it was a fantastic stay. I went there w/ my family for a vacation during school holiday. I was happy that they were able to give us a connecting room. The staff are very friendly and the restaurant in the lobby was good. Location is great"

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cbrboy about Orchard Hotel Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review
January 17, 2013
Dear Cbrboy
It is fabulous to hear that you have enjoyed your stay with us and have found that the locality of the Orchard Hotel, a gateway to all your needs.
We look forward in welcoming you back and going that one step further to meet your individual service expectations and providing you an 'amazing' stay.

Best Regards
Zirah Barrell
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Excellent”
5 of 5 stars Reviewed January 4, 2013 via mobile

I always stay in this hotel whenever i come to singapore because of the exceptionally attentive staff. The room is simple & clean. The location is good. But what makes it different are the staff who are always so helpful. For me, this is my home in singapore

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kingedward527 about Orchard Hotel Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review
January 17, 2013
Dear Kingedward527
Thank you for your wonderful compliments.
We are delighted that you had a fascinating and an unforgettable experience throughout your stay with us and our staff had played a significant role in delivering an exceptional service that had enhanced your journey with us.
We look forward to you your return soon

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“Best anniversary”
5 of 5 stars Reviewed January 3, 2013 via mobile

My husband and I stayed in Orchard hotel for our anniversary. We were surprised to be greeted by ladies who congratulated us. Check in was a breeze at the executive lounge. A bottle of wine was arranged in our lovely room. Everything we asked for was given with eagerness to help. The hotel is simple but the staff makes the difference because of their friendliness and hospitality.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Worldexplorer555 about Orchard Hotel Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review
January 17, 2013
Dear Worldexplorer555
Firstly we would like to thank you for your review and to congratulate you on your anniversary.
We are delighted that you have enjoyed our hospitality extended to you during your stay.
We look forward in welcoming you back and going that one step further to meet your service expectations and providing you an unforgettable stay.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Average”
3 of 5 stars Reviewed January 3, 2013 via mobile

I travelled with families and spend 6 days at Orchard Hotel, the location is great and opposite with hard rock cafe. I got disappointed with the housekeeping due to I have 1 day they didn't clean the room, did'nt put the garbage out, no clean towel, etc. I am complained to the front desk and they help me with nice. Overall the hotel is nice.

Stayed December 2012, traveled with family
Was this review helpful? Yes
Ask dhanupras about Orchard Hotel Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review
January 17, 2013
Dear dhanupras
Thank you for your comments
At all times in our interaction with our guests, it essential that we step back and listen to what our guests are saying to us and understand the issues that are prime importance to them.
As such your comments are important to us as it is our building block to deliver the experience that the guest is looking for in their stay with us.
Allow us to thank you again for your review.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great location, good hotel”
4 of 5 stars Reviewed January 2, 2013

The location is excellent. Hotel room is very good indeed. However, you might need to wait quite long to get things done at the reception desk (the queue is usually long).

There is no free internet access at this hotel, but there is Starbucks a short distance from this hotel, so no drama. A fair bit of walk from the hotel to Orchard MRT station, so if you are after something close to station, this is not the one.

I would consider this hotel again in my next trip.

Stayed December 2012, traveled with family
Was this review helpful? Yes
Ask michael D about Orchard Hotel Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review
January 15, 2013
Dear michael D
We thank you for your comments as they are invaluable to us and of great assistance in highlighting points of concern from our valued guests.
It is our commitment to ensure that our guests needs are being met and their service expectations are fulfilled.
We hope that we will have the opportunity to welcome you back again at the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Orchard Hotel Singapore
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Additional Information about Orchard Hotel Singapore

Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotels in Singapore
#41 Luxury Hotels in Singapore
#42 Family Hotels in Singapore
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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