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“Best anniversary” 5 of 5 stars
Review of Orchard Hotel Singapore

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Orchard Hotel Singapore
4.5 of 5 Hotel   |   442 Orchard Road, Singapore 238879, Singapore   |  
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Ranked #67 of 294 Hotels in Singapore
2 reviews
“Best anniversary”
5 of 5 stars Reviewed January 3, 2013 via mobile

My husband and I stayed in Orchard hotel for our anniversary. We were surprised to be greeted by ladies who congratulated us. Check in was a breeze at the executive lounge. A bottle of wine was arranged in our lovely room. Everything we asked for was given with eagerness to help. The hotel is simple but the staff makes the difference because of their friendliness and hospitality.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 17, 2013
Dear Worldexplorer555
Firstly we would like to thank you for your review and to congratulate you on your anniversary.
We are delighted that you have enjoyed our hospitality extended to you during your stay.
We look forward in welcoming you back and going that one step further to meet your service expectations and providing you an unforgettable stay.
We look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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English first
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 3, 2013 via mobile

I travelled with families and spend 6 days at Orchard Hotel, the location is great and opposite with hard rock cafe. I got disappointed with the housekeeping due to I have 1 day they didn't clean the room, did'nt put the garbage out, no clean towel, etc. I am complained to the front desk and they help me with nice. Overall the hotel is nice.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 17, 2013
Dear dhanupras
Thank you for your comments
At all times in our interaction with our guests, it essential that we step back and listen to what our guests are saying to us and understand the issues that are prime importance to them.
As such your comments are important to us as it is our building block to deliver the experience that the guest is looking for in their stay with us.
Allow us to thank you again for your review.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 2, 2013

The location is excellent. Hotel room is very good indeed. However, you might need to wait quite long to get things done at the reception desk (the queue is usually long).

There is no free internet access at this hotel, but there is Starbucks a short distance from this hotel, so no drama. A fair bit of walk from the hotel to Orchard MRT station, so if you are after something close to station, this is not the one.

I would consider this hotel again in my next trip.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 15, 2013
Dear michael D
We thank you for your comments as they are invaluable to us and of great assistance in highlighting points of concern from our valued guests.
It is our commitment to ensure that our guests needs are being met and their service expectations are fulfilled.
We hope that we will have the opportunity to welcome you back again at the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 2, 2013 via mobile

My family and i spent christmas at Orchard Hotel. I requested for connecting rooms because im with my kids and im happy that they were able to deliver. The lobby was adorned with whimsical fairies and a refreshing Christmas tree that my kids loved! The hotel is situated at the end if Orchard road which is just a stone's throw away from the shopping malls yet far enough to give you a serene place for relaxation. Breakfast was busy due to high demand during the holidays but food was great. The staff are all very friendly. They always greeted us with a smile, very approachable. Overall, it was truly a memorable stay.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 2, 2013
Dear Travelgeek111
Thank you for your wonderful compliments.
We are delighted that you had a fascinating and an unforgettable experience throughout your stay with us.
It is prime objective to continuously go above and beyond to ensure that we deliver the experience that is meaningful and fulfilling to you.
We look forward in welcoming you back to the Orchard Hotel Singapore.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 1, 2013

This is a budget priced Hotel so we were not expecting premium quality and this review is based on that premise.
The Orchard Hotel is VERY WELL LOCATED, it is on Orchard Road, very convenient for all the central shops, restaurants and entertainments, for a City Break its situation is ideal.
Check-in was a queue up affair (not in-room Check-In) but that was what we expected. We were given a complimentary upgrade so this review is based on a delux room.
My only observation on check-in (and this does not relate to this Hotel in particular) is that when one arrives having carted ones luggage from home to the airport baggage drop and from the arrival airport to the Hotel - why do hotels insist on taking them away at the last minute so that they can deliver them to your room at some later point whilst one hangs around conscious that someone is going to come to the door at any minute. This just makes it awkward to shower, unpack, get changed or relax. I went to get the cases!
We were on the 10th floor and although the Hotel is in the City centre we had no street noise at all nor much corridor noise, it was very generally peaceful.
The room was spacious, pleasantly furnished in a simple, modern and attractive fashion, it was clean and welcoming. The bed was large and very comfortable, an extra blanket and pillow were in the cupboard. The bathroom well appointed with a good range of toiletries and a pull out washing line! The toiletries included shampoo, conditioner, shower gel and moisturiser and the accessories toothbrush and paste, make-up pads and Q-tips, shower cap and shaving general toiletries, soap etc. all were replenished daily which meant not having to go out and buy bathroom essentials. These incidentals are only important because our carrier airline although excellent in all other respects, only allow a tiny 20kg per person luggage allowance which, if you are planning a shopping trip to Singapore means travelling with little more than the clothes one is standing in, thus minimal luggage, and clothing recycling become important matters. There was an ironing board and iron and plenty of storage (especially as we had so little luggage!)
In the room, the tea making facilities are good and to ensure it remained so, our first evening stroll included buying further tea bags and "real milk" (fresh) which meant we were set for a few days. There is safe and a fridge with the usual array of overpriced snacks and fizzy drinks. We took wine with us from the Uk since alcohol prices in Singapore are far higher than at home.
The bathroom was clean, well appointed, equipped with a bath tub and a very efficient shower giving plentiful hot water even when the hot water in the basin was being run concurrently.
The room had two phones, a clock that doubled as an iPod /iPhone charger, a large flat screen TV and several 3 pin UK compliant sockets as well as other socket types, so we were well catered for in terms of comfort and utility.
The main atrium at the Orchard Hotel is both impressive and slightly utilitarian, it reminded me of Waterloo Station concourse, perhaps because it was always bustling and sports a very large clock, it was clean and had very good facilities but little dignity or charm.
My one BIG GRIPE, there is no inclusive Internet access. I can just about accept that in-room wifi is not included with the with the basic accommodation deal although it is hard to see why not since all rooms are suitably equipped BUT... no inclusive wifi in the public areas is unacceptable in the modern world It would not be so bad except that the charge for Internet was S$25per day -a huge amount! In a 3rd world country I could understand this but in Singapore where almost every Shopping Mall and cafe offers complimentary wifi is a pitiful state of affairs. This niggardly behaviour by the hotel meant that we breakfasted daily at Coffee Bean & Tea Leaf across the road where wifi was freely available to all customers, a net loss to the Orchard Hotel!
On the first day we mistakenly pushed the button Do Not Disturb button and duly a note was left which we found on our return at 19:30, I went immediately to reception to explain our error and ask if the room could be serviced when we left for the evening at 20:30. There was no quibble and we were offered a room service or just fresh towels immediately, we declined the kind offer and when we returned at 22:00 the room was well serviced and order restored, the mistake was entirely ours but the hotel could not have been more understanding and accommodating.
We turned off the air-con in our room to suit our preference for a warmer environment and it was a credit to Housekeeping that they took note and did not automatically turn it on each day after servicing the room.
Complimentary 500ml bottles of water were left daily in our room and the toiletries replenished once they had been opened, I thought the room servicing to be somewhat patchy, cups were sometimes left dirty and tea bags not replenished but the hotel was very quick to correct mistakes when they were brought to their notice.
The air conditioning was quiet and effective although I turned it off as a matter of preference.
On our morning of departure our transport failed to show up and the hotel staff could not have been more helpful, they made calls on our behalf and resolved the issue in good time to get us to the airport comfortably and with time to spare. It was not their problem but they took on management of it and were excellent.

Some reviews have noted that the adjacent Orchard Towers Mall is a red light area and the pavement across the road from the the hotel is used by prostitutes to ply their trade but unless I had previously read so on TA I would not particularly have noticed, it is quiet and pretty low key, it certainly gave us no cause for concern. Incidentally precisely the same is true of the Hilton Hotel which is also across the road from Orchard Towers and adjacent to the Orchard Hotel.
My perception is that the Orchard Hotel offers very reasonably priced, clean, accommodation in well appointed rooms with an excellent location and that is it, it balances lower cost rooms with very expensive extras such as Wifi, this is not a complain (apart from the lack of Wifi in the public areas), TBH I like it because it offers choice. We used to stay at the Four Seasons Hotel ( just a few hundred yards away) which is far more gracious but we used a tiny % of the extensive, inclusive facilities, therefore we paid for a lot of extras that, being tourists rather than business travellers we simply did not use. At the Orchard Hotel we could pay for only what we wanted and the location just had the edge on the Four Seasons. We will certainly be content stay at the Orchard Hotel again but we will investigate local PAYG phone deals for Wifi.

Room Tip: Be prepared to visit one of the Malls or Cafes to use Internet Services if you have not bought in-ro...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 2, 2013
Dear TeganThomas
Thank you for your review.
One of our objectives is to continue to cultivate and elevate our service to our guests, and as such it is important for us to have an open discussion and receive feedback regarding the service they have received.
We look forward in welcoming you back and going that one step further to meet your individual service expectations.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 1, 2013

Great hotel opposite to Hard Rock Cafe. Service was great. Breakfast was also really good. Room was spacious and looked nice but soundproofing could have been better. There was a door to room next to ours and we could hear the conversation from that room. Bed was nice and big. Except the noise insulation the hotel was excellent.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 2, 2013
Dear heltsu h
We thank you for selecting Orchard Hotel Singapore as your ideal choice of accommodation during your recent trip to Singapore
We are pleased that you have enjoyed your stay with us and that you have found our services have met your expectations.
We certainly look forward to welcoming you back soon.

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 31, 2012

We needed a few nights in Singapore before embarking on a cruise N via Thailand and Vietnam to Hong Kong. Orchard Hotel is centrally placed, very well run, has a great "Happy Hour" facility. Rooms are clean, bathroom adequate and prices reasonable. Tours easily accessible. We enjoyed our stay, so did our friends.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrchardHotelSing, GSM at Orchard Hotel Singapore, responded to this review, January 2, 2013
Dear ESP-JHB
Thank you for your review.
We are thrilled that you have enjoyed an unforgettable stay with us and experienced a captivating environment created with you in mind.
It is our goal continuously delight our guests and to meet and exceed their expectations.
As such we look forward to welcoming you back

Best Regards
Zirah Barrell
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Singapore
#50 Romantic Hotel in Singapore
#55 Luxury Hotel in Singapore
#62 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 653
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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