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“Decent price for Singapore, decent location, decent rooms. Unfortunately service let's them down.” 3 of 5 stars
Review of Holiday Inn Singapore Atrium

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Holiday Inn Singapore Atrium
4.0 of 5 Hotel   |   317 Outram Road, Singapore 169075, Singapore   |  
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Ranked #79 of 292 hotels in Singapore
Brisbane
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
“Decent price for Singapore, decent location, decent rooms. Unfortunately service let's them down.”
3 of 5 stars Reviewed November 17, 2012 via mobile

We stayed for 2 nights with another couple on our way home from holidays. First time in Singapore so wanted to explore. Hotel is nice & clean - close enough to everything - nice walk into the Quays - great coffee shops & bars along the way. Taxi are so cheap - under $10 around town so if you are feeling lazy its cheap enough to hail a cab to get home. The only thing that let the hotel down was the service - appalling! They advised us on checkin at 2pm our rooms were not ready & would not be for 2 hours even though checkin time is 2pm. After finally finding an available room they then advised us we were overcharged for our accommodation & we are still waiting for the refund - apparently takes them 4 weeks to sort this out???? Not impressed - particularly seeing as though my husband is a priority club member so imagine how they treat non members. If they could sort out their service the hotel would be good.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, at Holiday Inn Singapore Atrium, responded to this review, December 4, 2012
Dear narelle0z,

Thank you for sharing your review in the TripAdvisor.

We trust our Duty Manager had made direct communication with you and that the matter was amicably settled. We apologise for any inconvenience caused.

It has been a pleasure having you as our guest. We certainly look forward to your return in the near future.

Kind regards,
Linda P. Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Kollam, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 15, 2012

Experience was easy check in ,courteous staff and good food . Rooms were above average & bathrooms definitely requires face lift. Special mention on staff at our morning breakfast counter who were so polite and prompt service
Fit

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 15, 2012

Holiday Inn Atrium should receive better reviews. Their service is great - check in is quick and efficient, concierge was very helpful when we asked for directions and porters are ready to help with the luggage.

I was also pleasantly surprised with the room. It looked somewhat new - like the rooms have just been refurbished. The duvet and pillows were very comfortable. Slight problem in the toilet though - the toilet paper wasn't of good quality and there are times when the water closet wouldn't flush properly.

Other good things going for it are the impressive atrium (as expected going by the name of the hotel), convenient location and their delicious char kway teow noodles.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kfar Saba, HaMerkaz, Israel
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 13, 2012

very accommodating to the business traveler with clean big rooms, friendly efficient staff, good selection for breakfast with quiet atmosphere. location is a bit off-center but not too far from shopping options

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freeport, Grand Bahama Island
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 13, 2012

The Holiday Inn Atrium in Singpore is a little outside the city core and the Orchard Road shopping area, althugh they do have a free shuttle bus available. Perhaps that is why it is one of the better hotel values in Singapore, which is typically an expensive city for hotel accommodation.
The hotel is quite grand, with an impressive lobby, good facilties and large rooms. I had no Internet problems, unlike some other reviewers.
Major hotels in Singapore are usually very nice, but also very expensive. The Atrium is an useful compomise - good accommodations at a lower than usual price for Singapore. (A Singaporean who dropped ne off at the hotel was amazed at the proce and thought he might suggest it to visiting clients in the future.)

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 11, 2012

I am glad I made the right choice as far as hotel stay in Singapore is concerned. It was a bit expensive if you compare to Indian hotels in Rupee terms, but considering nothing decent was available in Singapore during my visit, this turned out to be a good experience. A bigger room would have made it outstanding

Room Tip: Ask for a room facing Ganges Ave or Outram Road
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, at Holiday Inn Singapore Atrium, responded to this review, November 27, 2012
Dear jupiter325,

Thank you for sharing your positive review in the TripAdvisor entitled "Excellent hotel, at a fair price".

Your comments will be shared with our entire staff, as reinforcement to continue their efforts in making the Holiday Inn Singapore Atrium a leader in service excellence.

We hope to welcome you back for a greater experience.

Kind regards,
Linda P. Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 10, 2012

I found the hotel fine with a very good location. The rooms are large and well equiped. however, after 1 day , i could find the network is not fast at all, the floor at the restaurant is not flat. the carpet is now old. A few details that makes the difference !
On the good points: welcoming, quick and easy check-in , the pool and the fitness center.
late check out is easier at Holiday Inn.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda P, Executive Office at Holiday Inn Singapore Atrium, responded to this review, November 27, 2012
Dear vincenlam,

Thank you for sharing your review in the TripAdvisor and your positive comments on our large and well equipped rooms, welcoming, quick and easy check-in.......

Your feedback is important to us. You may rest assured that remedial actions are in place for areas of improvement including internet connection and progressive maintenance of our property.

We look forward to your return in the near future.

Kind regards,

Linda P - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Singapore Atrium

Address: 317 Outram Road, Singapore 169075, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Singapore
#53 Romantic Hotel in Singapore
#61 Luxury Hotel in Singapore
#77 Business Hotel in Singapore
#79 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Singapore Atrium 4*
Official Description (provided by the hotel):
Holiday Inn Singapore Atrium is one of the leading hotel along the Singapore River. With 508 well-appointed guest rooms and friendly service, stay relaxed with accommodation that will meet your needs. Centrally located, it is in the heart of all Singapore’s attractions and shopping including Great World City which is a mere 5 minutes’ walk away. Nestled along Havelock and Outram Road, you are just steps away from waterfront dining and entertainment from the lines of Robertson Quay, Clarke Quay and Boat Quay. Located at the gateway of the Central Business District (CBD) and financial hub, getting to meetings and company events are quick and hassle-free. Take time to experience and explore Singapore’s culture diversity as Holiday Inn Singapore Atrium is situated close to the bustling notes of Chinatown, Tiong Bahru and the various ethnic areas. Tantalise your taste buds with an array of dining options available within the hotel. Melting Pot Café, an all-day dining restaurant, serves both ala-carte menu and international buffets at breakfast, lunch and dinner. Set in a contemporary ambience, Xin Cuisine Chinese Restaurant exudes warmth and vibrance for your dining pleasure and business entertainment. Enjoy the culinary artistry of innovative Cantonese cuisine that will delight your eyes and palate. Unwind and chill out with family, friends and business associates at Lobby Lounge, a perfect enclave offering a wide selection of drinks and snacks. Stay relaxed at Holiday Inn Singapore Atrium. ... more   less 
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Also Known As:
Holiday Inn Atrium Singapore Hotel Singapore
Holiday Inn Singapore Atrium
Singapore Holiday Inn

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