The first impressions of this hotel are currently not good, the front is being renovated and the noise is so loud you cannot hear the check in staff. We were also served by a trainee who had no supervision and managed to have three of my credit cards declined several times, which was awkward and worrying for me only to find that this was a fault on the hotels end. Having said that she was very polite and it probably was not her fault she had been left alone.
The room was very clean and tidy and the mini bar was free and replenished daily, which is a good perk. Although do not get too excited there is only one beer, one coke, one diet coke, some water, an orange juice and some chocolate chip cookies. The room is not massive but we were not expecting it to be bearing in mind the city centre location but everything is nicely appointed, clean and modern.
Breakfast was excellent and the choice is huge, although it is heaving at all times and you do have to wait for a table, one morning we were put on a joint table, which was fine but there was no choice in this and for such an expensive hotel I think that should maybe be addressed.
The pool area seemed nice but is very small, we only used it for a quick shower before boarding our flight, although there was a queue in the mens so my fiancee couldn't actually use the facilities. There is one shower per gender so make sure you leave enough time before your flight if showering is important to you.
The staff were friendly, however, not as helpful as other hotels around Asia. Due to the construction work you often had to queue for taxi's and the whole front area was quite badly managed, which was frustrating. I think mainly the poor service was actually because you couldn't hear what each other were requesting and there wasn't enough space for the cars, taxi's and buses, which seemed to pass through the small area.
The hotel is well located and literally minutes from Orchard MRT station, which makes travel around the city very easy.
I would recommend this hotels location and rooms as long as your expectations are a city centre business type hotel as well as breakfast. But we should have been pre warned about the building work and although it's great to have showering facilities I do think these were slightly misleading!
This is an expensive hotel and I do think there will be other similar hotels around Singapore for a similar price, if I were to travel again I would stay closer to Marina Bay, this is not a reflection on this hotel but I think we could have improved our location for the same price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for sending in such a comprehensive review of your stay with us. We appreciate receiving your feedback will certainly look for opportunities to improve and hopefully convince you to give us another try.
I regret that your check-in experience was not very smooth. We will reiterate the importance of having experienced staff helping out whenever we have new staff assigned at the desk.
I’m sorry that the renovation caused some inconveniences – we working hard to complete the work as soon as possible.
I’m glad that you mentioned our great location, had a comfortable stay, enjoyed our rooms and complimentary mini-bar, and even found breakfast to be excellent.
Do let us know when you plan to be in Singapore again – we hope that you’ll give us another chance to sway you over and convince you that Royal Plaza on Scotts is the place to be!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.