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“Best value in Singapore” 5 of 5 stars
Review of Pan Pacific Singapore

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Pan Pacific Singapore
4.5 of 5 Hotel   |   7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore   |  
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Ranked #8 of 293 Hotels in Singapore
Top Contributor
100 reviews 100 reviews
16 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
“Best value in Singapore”
5 of 5 stars Reviewed August 8, 2014

Stayed here with my partner on her birthday. We were very well looked after amd loved having access to the Pacific Club, which was a fantastic spot to have breakfast from. Will definitely stay here next time in Singapore.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 11, 2014
Dear Wilks14,

Thank you for celebrating this special occasion with us and a very happy belated birthday to your partner. I am glad to hear that your Pacific Club experience was a positive one and hope you enjoyed the 360-degree view while savouring Champagne breakfast. Thank you once again for your kind compliments and we look forward to your next visit.

Warm regards,
Cheryl Ng
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,759 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (753)
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Selangor
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2014

This is the worst experience I have with Pan Pacific. The room is unclean with hair strands around the desk, bathroom and on the towel. The housekeeping needs to conduct a thorough cleaning. The hair dryer is not working too. Housekeeping came over and inspect the hair dryer for 5 mins and then decide to change one for me. This is an exceptionally bad experience! Hope the management can improve the room cleanliness and customer experience.

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 11, 2014
Dear Jo C,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. I regret to hear that your stay did not meet your expectations and on behalf of the hotel team, would like to extend my most sincere apologies.

We have taken note of your feedback regarding room cleanliness and will immediately look into addressing this issue with our Housekeeping team. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary training to achieve this.

We have reached out directly to you through email to resolve this issue and sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore.

Warm regards,
Cheryl Ng
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2014

We stayed here for 2 nights before continuing our journey to Bali. We had a free room upgrade as we were on our up honeymoon which was absolutely lovely. Our room overlooked the Singapore flyer, Marina Bay, and lots of other hotels/skyscrapers.

The staff were all extremely polite and welcoming. Gave us a map of the city and you could get a taxi to anywhere just outside the door. The location was excellent, the hotel has it's own personal door to a mall!!

The swimming pool is amazing, especially after a busy day in the Asian heat! It was never too busy, always got a sun lounger without any problems at all and you get given a towel and ice cold bottle of water every time you arrived at the pool.

The hotel itself is spectacular, it's huge! We only ate in it once as unfortunately we found the food very expensive, however the food standard was high and had lots to offer so really depends if you fancy splashing out or not.

Free wifi and the rooms were all air con and had black out blinds (perfect for jet lag)!

Overall the hotel was incredible, the location and swimming pool did it for me! The only reason I'm not giving a 5 out of 5 is the cost of food within the hotel I found a little too expensive.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 11, 2014
Dear EK123456,

Congratulations on your recent nuptials and thank you for celebrating your honeymoon with us, we are delighted to have been part of this happy occasion. It was our pleasure to arrange the room upgrade and I am glad that you enjoyed the views of the Singapore Flyer and Marina Bay.

I am happy to hear that you made use of the complimentary Wi-Fi, swimming pool and our convenient location in Marina Bay which are all key highlights of the hotel. I appreciate your kind compliments about the culinary offerings at Edge and for future visits, would like to recommend enjoying the 30% privilege extended to in-house guests for dinner at all our hotel-operated restaurants and bar including Edge, Hai Tien Lo, Keyaki, Atrium, Poolside and Pacific Marketplace.

Thank you for sharing your experience on TripAdvisor and we hope to welcome you back for your next big celebration.

Warm regards,
Cheryl Ng
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed here a couple of times and its pretty good, with no major issues

Location is great and never had issues getting a taxi

Great pool, great gym, good breakfast, nice rooms

Lifts a little slow in peak times
Internet OK

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 11, 2014
Dear Benjamin S,

Thank you for sharing your comments on TripAdvisor and for your continued support by choosing to stay with us when you visit Singapore. I am glad that you enjoyed our rooms, accessible location in Marina Bay and 24-hour gym.

Your feedback regarding our guest lifts is well-noted, we are aware of this challenge, particularly at peak hours in the mornings and we thank you for your patience as we address this technical challenge.

Thank you once again and we sincerely hope to welcome you back again during your next visit to Singapore.

Warm regards,
Cheryl Ng
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 7, 2014

We just love the Pan Pacific in Singapore and keep going back there again and again during every visit to Singapore over the years. Newer hotels have popped up, but the Pan Pacific always seemed a step ahead. But this year the cracks showed up far too obviously and however much we tried, could not be ignored. I travelled with my husband and daughter towards the end of July and while some things are simply brilliant about the hotel, there are others that need to be looked into seriously. One of those is the check-in process. My husband is a member of the GHA program and for the first time in years he wasn't acknowledged as one. No worries. Just that, even as the staff member asked for ID he spoke into his mouthpiece to ask for someone from the VIP team to assist with the check-in. Impressive surely? Not really, if another staff member from the VIP team just walks in and is now the second person doing the check-in in an already crowded area. So, who are we supposed to talk to? The first person who started the process and still had our passports and credit card or the second one who apparently was rendering a VIP service. While the concept is good for repeat guests and GHA members, the VIP check-in then needs to happen in another area and not by two people. There is far too much confusion.

Also, the attitude of the VIP team staff member seemed a bit curt. All she wanted was to get done with things. Sign this and confirm that!!!!!! My husband had requested a late check-out via the e-upgrade offer and all she had to say was we needed to pay half a day's charges. Fine, we were returning guests so we knew our way around and about the facilities. But not once was any detail offered. Just get on with it and move on. Anyway, the issue with the late check out was later sorted out because of some fine employees that the Pan Pacific continues to have on its rolls. But this was achieved only after we checked in and my husband wrote an email to Ms Jennifer Wong, who sorted everything out.

Another thing that needs serious attention is breakfast at the Edge. It is a mess. And the stress is beginning to show on staff manning the place who can be seen arguing and snapping with guests. Not done in a place that ranks so high and has been a model for good service. Alternate breakfast venues were being offered but very few wanted to go as most knew that it wasn't the whole spread. Come on folks, don't make such half-hearted efforts. These are all paying guests and why should anyone go in for half the spread!!! Tables are allocated to one group of guests and when they go to get some food, another staff member comes and hands over the table to other guests. Happened to us once in five days, but on each day we saw such events taking place. In fact, the staff members refused to back down when told the table had been allocated. So by implication, were the guests lying?

My husband celebrated his birthday during our stay at the hotel. A cake arrived in the room one day late. We do appreciate this little gestures from the hotel, but please do get the date right.

Check-out was a minor bother in comparison. No one was manning the designated departure counters. So we waited for 5-7 minutes thinking that someone would eventually turn up. Staff members walked by and looked at us or away but said nothing. We finally checked out at the regular check in counters.

All that said, the rooms are still great as are the facilities. Many of the staff go out of their way to be nice and courteous. But the little niggles that we read in other review,s but chose to ignore, caught up with us this time. For the first time, we have come back home thinking .... for the price that we paid could we have got better?

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 8, 2014
Dear ParagliderBasel,

Thank you for sharing your detailed feedback, it is through your comments that we can continually improve our service standards and hotel facilities. I would like to take this opportunity to wish your husband a happy belated birthday and thank you for your support over the years. Our guests are our highest priority and I sincerely apologise that your recent stay with us was not up to your expectations.

To address your concerns in regard to the check-in process, I’m happy to share that we’ve recently restructured our lobby configuration in order to facilitate a more seamless arrival experience and updates include a dedicated GHA counter to cater specifically to our GHA guests. I apologise for the confusion during check in and we have taken note of your feedback regarding our associates; we will immediately look into addressing this issue. At Pan Pacific Singapore, we strive to provide positive and memorable experiences for our guests and will continue to conduct the necessary training to achieve this.

We’d also like to recommend making use of our Express Check-out Service which is a fast and convenient alternative. Simply review your final bill on your in-room television before visiting the Express Check-out Counter in the lobby. Once there, fill in an Express Check-out Form with your particulars and drop it into the Express Check-out Box along with your room key card. The form will be processed within 24 hours and a soft copy of the bill will be sent to the email indicated on the form.

Finally, I would like to thank you for reaching out directly to my associate Jennifer during your stay, I am happy to hear she was able to address and resolve your concerns with you personally. Again I am very sorry that your stay did not meet your expectations and sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore.

Warm regards,
Cheryl Ng
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 6, 2014

We stayed at Pan Pacific Hotel Singapore for 4 nights. It was followed by an overnight stay at the Marina Bay Sands Hotel. Pan Pacific Hotel Singapore wins hands down over MBS. Service is still very personalized despite the hotel size. I had the chance of staying both in a regular room and Club level room. Service was excellent in both cases. The rooms were modern and very clean. The Club level room had a balcony. The Club Lounge was worth it. We had a good view of the Harbour. We were fortunate to watch the fireworks trial run for the coming Independence Day celebrations. A Club level guest has the option to have breakfast at the Lounge (limited options) or the 3rd floor breakfast buffet restaurant (which I recommend). The 3rd floor breakfast buffet was sumptuous but one needs to get there early. The que gets very long by 9 am.

I'll pass on MBS and opt to stay at Pan Pacific Hotel the next time I find myself in Singapore.

Room Tip: Harbour view Club level if the budget allows
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 8, 2014
Dear 777traveler888,

Thank you for sharing your experience on TripAdvisor. We are glad to hear that you had the chance to watch the National Day rehearsal fireworks as our prime location overlooking the Floating Platform in the Marina Bay is ideal for catching the celebrations.

I am delighted that that you liked the views from your room and the Pacific Club and hope you had the chance to enjoy all the privileges including complimentary Champagne breakfast, afternoon tea and evening cocktails.

Finally, thank you for your feedback regarding breakfast at Edge. When we anticipate the hotel will be at high occupancy, we do arrange for additional breakfast venues at Pacific Marketplace and Poolside and would recommend enjoying breakfast at these alternate locations to avoid the queues at Edge.

We appreciate your comments and hope to welcome you back soon.

Warm regards,
Cheryl Ng
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Top Contributor
73 reviews 73 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 6, 2014

On your arrival you are made to feel welcome by all front staff...the doorman, concierge and reception. Check-in is effortless. We were shown to our room by front of house staff member. All amenities were clearly explained. Do yourselves a favour and pay the extra for the Club Room facilities-this includes breakfast, afternoon teas and evening drinks and finger food...the staff on the top floor are just excellent.
We paid extra for a harbour view room and we were not disappointed. The views were amazing. We looked straight out at the flyer and Gardens by the Bay. The evening light show of the gardens from our room while sipping a scotch were great.
We ate in the hotels restaurants and all were excellent in terms of food, wine selections and attentive staff. The lunch buffet was Devine...make sure you have a light breakfast if you plan on doing the buffet.
Our room had a coffee making machine with the capsules.(bring your own if you have a favourite); a spacious stork desk and small bar area; Very comfortable bed and pillows; An excellent bathroom collection of the "Essentials" range of soaps, gels and moisturisers. I loved the rain shower..really wakes you up. Don't be put off by the window from the bathroom to your living area as you can simply close the blind if you require privacy.
I know you will enjoy your stay in this fantastic hotel. It is superbly located to all attractions. We walked to some but it is cheap to catch a taxi from the hotel and with the great Singapore road system it takes no time to get to most tourist spots or connection points.

Room Tip: Choose a harbour-view room with Access to Club Lounge.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review, August 8, 2014
Dear FNQCairns_Australia,

Thank you for sharing your comments on TripAdvisor. We are delighted to hear that you had a positive experience with us and enjoyed the 24-hour service and facilities of our Pacific Club including breakfast and afternoon tea. Your kind compliments about our associates at the Pacific Club will certainly be conveyed to our team.

Our lunch selection at Edge is one of our highlights as we strive to present our guests with a wide variety of Pacific cuisine and we are glad to hear that you had a chance to savour it. We are also delighted that you enjoyed our panoramic views and accessible location by exploring attractions in the Marina Bay precinct.

Thank you for your time in sharing your comments and we hope to welcome you back soon.

Warm regards,
Cheryl Ng
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Singapore
#7 Family Hotel in Singapore
#8 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Singapore 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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