We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good hotel, but not a place for rushing” 4 of 5 stars
Review of Pan Pacific Singapore

Save Saved
You added Pan Pacific Singapore to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pan Pacific Singapore
4.5 of 5 Hotel   |   7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Early Bird 10% Savings!
Ranked #6 of 291 hotels in Singapore
London
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Very good hotel, but not a place for rushing”
4 of 5 stars Reviewed December 16, 2013

Most 5-star hotels are excellent in Asia and this is no exception. Hotel is very clean, rooms are very well proportioned with everything you need, and service is excellent.
The pool is a bit shallow for doing laps, but I get the impression this is more of a leisure hotel, and was certainly kept very clean and tidy with plenty of sunbeds. Water is freely available everywhere and the gym looked pretty good. From what I could see, there are plenty and wide variety of bars and restaurants within the hotel, plus a few more in the shopping mall attached to the hotel.
The hotel is well located for getting around some of Singapore, but you will need to use taxis to get to central business locations.
Food was very good, and the executive dining room on the top floor is very well done.
As petty as it sounds, my biggest issue was the lifts - they takes ages to come as there are too few serving too many floors. Waits of up to 10 mins are common and it's frustrating if you need to pop up to the room as it is can be a 20 mins turnaround.
Check-in/out is also a bit slow as well as they make sure every element of your stay, bill and luggage is correct !
However, I was on business for this trip and would certainly look at this place again if I was to return for leisure.

Room Tip: If you can get a roo which means you can use to the stairs - take it and avoid the lifts
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 18, 2013
Dear LondonNeat,

We appreciate your positive and constructive feedback and we thank you for sharing your experience here on TripAdvisor. Currently, we are upgrading two of our guest lifts; which causes a longer waiting time and we apologize for the inconvenience. We are aware of the current challenge faced and we are most thankful for your patience and understanding. The team at Pan Pacific Singapore looks forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,444 people have reviewed this hotel

Traveler rating
    2,324
    836
    204
    45
    35
See reviews for
632
1359
312
761
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (682)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 16, 2013

I had a short stay at this hotel when they had the $218 promotion with breakfast included. I wish to commend Ms Mildred from guest preferences for her excellent service and prompt responses in ensuring a pleasant stay for us.

We stayed in a deluxe room with an impressive view of the Marina Bay area. The lady who checked us in was truly outstanding and displayed true professionalism and a high level of competence. As many others have mentioned, breakfast is excellent with freshly made juices and waffles. The breakfast served at this hotel is probably one of the best you can find in Singapore. I really liked the sugarcane juice served. Overall, it was an enjoyable stay and I would like to visit this hotel again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear InvestorTiger,

It was our pleasure to have you as our guest and I am glad that you have thoroughly enjoyed your stay. Thank you for recognizing our effort in creating memorable hotel experience by sharing your experience here on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 16, 2013

We booked a week in a Pacific Club room which gave us access to the Pacific Club. All I can say is that it was totally worth the money! Our room was fantastic but the Pacific Club really made it. The Pacific Club offers complimentary breakfast, high tea and evening cocktails!!! We spent two hours every evening soaking up the fantastic view whilst sipping Mumm Champagne! A real treat as we normally travel on a budget. Our rate also included a laundry service and instant check in.
Whist we were away I celebrated a milestone birthday. A cake and bottle of champagne arrived at our room without even asking.
The staff were awesome and we were well looked after. I would particularly like to mention Roy who attended to our every needs.

Room Tip: Ask for a bay view if possible. But the city views don't disappoint!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear space_29,

It was our pleasure to have you as our guest and I am glad that you have thoroughly enjoyed your stay. Thank you for recognizing our effort in creating memorable hotel experience by sharing your experience here on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013 via mobile

We stayed at Pan Pacific Singapore for 4 nights and from the very moment we walked though the door, our stay was everything you could ask for from a hotel! From our room being ready 6 hours before check in, to the gorgeous facilities, our stay was excellent in every way. However, it was the outstanding customer service that made our stay even more amazing. The staff at Pan Pacific should be commended for their smiling greetings and their willingness to go out do their way to make our stay the best possible.
The location of the hotel is fantastic and within walking distance to many places - extremely close to Marina Bay and many shopping malls and restaurants.
The Panoramic King room we stayed in was gorgeous with a huge bed and amazing rain shower. Definitely recommend this hotel to anyone travelling to Singapore.
Thank you Pan Pacific Singapore for making our stay so incredible!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear Katrina E,

It was our pleasure to have you as our guests and I am very pleased that you have thoroughly enjoyed your stay. The team at Pan Pacific Singapore joins me in thanking you for recognizing our efforts. We look forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 15, 2013

Book a staycaution with Pan Pacific and the stay was wonderful. The staffs are the reception are very helpful and friendly. The check in was fast without any hassle. The room was spacious and modern. The room with harbour view is excellent. The bed is very comfortable and soft. Wonderful stay indeed.

Room Tip: Book a room with Harbour View
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear berndz80,

It was our pleasure to have you as our guest and we appreciate your effort of sharing the experience here on TripAdvisor. We look forward to welcoming you again for another Refreshing Pacific experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, United Kingdom
Top Contributor
118 reviews 118 reviews
109 hotel reviews
Reviews in 99 cities Reviews in 99 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed December 15, 2013

stayed here a number of times and would continue to use it. Very well situated and lovely.
Got the Pacific package which included deluxe room with breakfast, afternoon tea and cocktails and canapes every evening of stay. well worth the little extra. staff attentive and personal. room spacious and very clean. Bathroom gorgeous with lots of nice toiletries, food lovely infact everything was brilliant. Free wifi

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear marieanddon,

Thank you for your overwhelming support to Pan Pacific Singapore and I am most pleased that you have thoroughly enjoyed your stay. We certainly look forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north london
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 15, 2013

We stayed overnight before joining a cruise. The bedrooms and the bathrooms are excellent.. We also enjoyed the food although it takes a while to orientate where everything is. Lots of staff with secret service ear pieces in but no one seemed " in control ". At dinner we ate the sartay with peanut sauce, tasty. Next salad and the chicken tikka. Carrot cake to follow. The carrot cake was out of this world, best ever !
The lifts are however a mystery. The wait seemed on every occasion to be at least five minutes....I think they are addressing the issue and they need to. After a hard day at retail therapy you do not want to wait what seems like hours for a lift !

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, December 17, 2013
Dear harpendenscout,

Thank you for sharing your experiences with us here on TripAdvisor and we appreciate your positive and constructive feedback. Currently, we are upgrading two of our guest lifts; which causes a longer waiting time and we apologize for the inconvenience faced. We are aware of the current challenge faced and we are most thankful for your patience and understanding. The team at Pan Pacific Singapore looks forward to welcoming you again for another memorable hotel experience in the near future.

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Pan Pacific Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Luxury Hotel in Singapore
#6 Business Hotel in Singapore
#8 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Singapore 4.5*
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Asiatravel.com Holdings, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Tingo, TripOnline SA, BookingOdigeoWL, Agoda, Venere and Otel so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

Owners: What's your side of the story?

If you own or manage Pan Pacific Singapore, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.