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“Amazing Hotel” 5 of 5 stars
Review of Pan Pacific Singapore

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Pan Pacific Singapore
4.5 of 5 Hotel   |   7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore   |  
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Ranked #8 of 294 Hotels in Singapore
south australia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed January 13, 2013

Amazing hotel with excellent staff and exceptional service. We stayed in a pacific club room on the 34th floor with many inclusions. We were given priority check in at 10 am and a late check out of 5 pm , and were able to continue to use the club room facilities until 9 pm on the day of checking out. Our room price included 2 pieces of laundry each day, 2 bottles of evian water each day, free mini bar items, Buffet breakfast at the club lounge or Edge which was simply amazing with its seven food stations with every type of food imaginable, complimentary afternoon tea and cocktails and canapes every evening. The room was very comfortable with lovely king bed and pillow menu, remote control blinds and free wifi. The pool was amazing and the hotel has direct access to marina square and is very close to MRT stations. Beautiful views from the executive lounge .all the staff were very extremely helpful especially the concierge. would definately stay again . could not fault this hotel.

Room Tip: Club rooms are well worth it for what is included
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 15, 2013
Dear skylie,

What a pleasure to learn such a GREAT stay experience with us at Pan Pacific Singapore! I am most grateful to learn of your appreciation towards our effort in creating memorable hotel experience. The team at Pan Pacific Singapore takes your positive feedback on board to continuously seek for improvement. We certainly look forward to welcoming you back for another Enriching Pacific experience in the not too distant future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,906 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (789)
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Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 12, 2013

On check-in, I asked to reconfirm that my room was non-smoking, and was reassured that the entire hotel was non-smoking. The moment I stepped into the room, it reeked of cigarette smoke. So I asked for a change of room, which was done the next day since they were full on that night. The new room was only slightly better. A colleague also complained of the same problem to the hotel while we were there, so it wasn't an isolated problem. We had a few days of meeting on the 24th floor and the lobby on that floor also smelled of smoke. They may want to check on the ventilation system.

I was just staying for business so not too fussy about the rest, but the refurbishment did not do much for the hotel. The new IP TV looks funky, but more trouble than it's worth - kept getting hung. The few other 5-star hotels I have stayed in around the Marina area were much better.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 15, 2013
Dear HTH17,

It was our pleasure to have you as our guest on your business trip to Singapore and we genuinely appreciate your sharing the constructive feedback with us. It is certainly disappointing that the stay experience was not memorable as we wished to create and I would like to extend my sincere apologies for the discomforts you had. We take your review on board with our housekeeping team to ensure optimum pleasantness of our guestrooms and public areas of the hotel.

Regards,
Jennifer Wong
Operations Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2013

I stayed with my partner from January 3rd-6th 2013 in a pacific club king room.

I thought this hotel was very clean and modern and it had an excellent breakfast. The rooms were very comfortable and clean with a really nice bathroom. I didn't particularly like being on the 33rd floor though as it was way too high up for my liking and it was making me feel a bit sick being that high up. Every time the lift went up my ears popped and it was a glass lift on the side of the building which was quite cool but a bit scary.

The pool was very nice and the service around the pool is excellent.

I probably wouldn't recommend a pacific club room, as they are too high up and the pacific club itself does not include much apart from afternoon tea which was quite limited. The club did not provide breakfast unlike most other hotel clubs. The view however was very nice up there as our room did not have a view of the harbour.

Singapore itself is amazing and there is so much to do there; I highly recommend the night safari, nearly everything on Sentosa island and the Singapore flyer. If you go on the flyer book the champagne/cocktail package. It's $33 for a normal ticket or $69 for the package, but we received a cart to ourselves (there looked like they put in around 10-15 people in each cart normally including lots of kids), express entry (it is quite a bit of a wait otherwise) a cocktail and a souvenir champagne glass.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 15, 2013
Dear Sydneytraveller87,

Thank you for choosing Pan Pacific Singapore and we are grateful for your sharing. I do note your comment on the Pacific Club and wish to share that we do serve Champagne Breakfast at the Pacific Club. My apologies that this information was not conveyed to you during your stay. Nonetheless, it is relieving that you have enjoyed excellent breakfasts at Edge. We look forward to welcoming you again when you next visit Singapore!

Regards,
Jennifer Wong
Operations Manager
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Cheltenham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

We have had a lovely 4 day stay here both in Singapore but this hotel has really made our trip. We opted for the executive package which got us access to the top floor dining room. A circular room with a mxture of plain tradional fabric settees and patterned furniture (a bit of traditional meets oriental) with splashes of colour and beautiful italian marble tables.

Staff are all friendly and we were particularly impressed with a tall elegant lady serving us each night called Sebrena. We asked her so much about SIngapore, the things to do and see and its history. Although busy she was happy to spare the time explaining the best ways to see things. This really impressed us. This lady is very knowledgable and intelligent and it helped make our experiences unique.

I would recommend this hotel without hesitation.

Room Tip: Floor 38, overlooking marina
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 15, 2013
Dear KatyNM,

It was our pleasure to have you as our guest and I am delighted that you have enjoyed an excellent stay with us. In particular, thank you for recognising Sabrena’s effort in creating memorable hotel experience for you. The team at Pan Pacific Singapore certainly looks forward to welcoming you back for another Enriching Pacific experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
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Frankfurt, Germany
Top Contributor
191 reviews 191 reviews
45 hotel reviews
Reviews in 64 cities Reviews in 64 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 12, 2013

An Asian hotel as you expect it. Helpful staff, easy check-in, spacious, very clean and modern rooms. Comfy beds! Restaurants also very good, breakfast ace. Well connected to shopping malls. We would certainly go again there.

Room Tip: Marina view is what everybody should ask for!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 14, 2013
Dear S8_D6,

What a pleasure to learn of your GREAT review and we are grateful of your sharing the memorable experience with us here on TripAdvisor! We certainly look forward to welcoming you back for another Refreshing Pacific experience with us in the not too distant future!

Regards,
Jennifer Wong
Operations Manager
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Shenzhen, Guangdong, China
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2013

The decor of the lounge and the reception area was just beautiful. The balloon-like elevators were fun to ride as well. Great location at Marina Bay, and great view outside. Had no problem with the services at all. Breakfast was buffet style and really awesome!!

The room was a bit small. I didn't like the fact that the bathroom and the bedroom was only separated by a glass which light can come through. It caused a bit trouble for us cause we don't go to sleep and get up necessarily at the same time.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 14, 2013
Dear KayWang,

Thank you for choosing Pan Pacific Singapore and I am glad that you have enjoyed the stay with us. We too take note of your comment on the bathroom facility. The team at Pan Pacific Singapore looks forward to welcoming you back for another memorable hotel experience in the near future!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 12, 2013

Our first time staying at Pan Pacific Singapore and we had no complaints. Hotel staff were friendly and helpful the minute we checked in until we checked out. the hotel lobby was beautiful and the seating area was like your own little cove so it felt intimate and private. We were lucky to get a Harbour view room and it was amazing views right to MBS. the room was spacious and the best part were the bed and pillows....never slept so comfortably on a hotel bed before....

we were also greeted by the room operations manager, paolo, who was very helpful and made sure we were taken care of. really great service and enjoyed our stay in pan pacific. definitely going back!!!!

Room Tip: Try and get a room facing the harbour....views are great!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSINGCS, Manager at Pan Pacific Singapore, responded to this review, January 14, 2013
Dear Gabrielle T,

It was our pleasure to have you as our guest and I am pleased that you have enjoyed a GREAT hotel stay with us. Thank you for recognising our effort and, in particular, that of Paolo in providing excellent service and facility. We look forward to welcoming you back for another Enriching Pacific experience at Pan Pacific!

Regards,
Jennifer Wong
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Romantic Hotel in Singapore
#8 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
#8 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Pan Pacific Singapore 4.5*
Number of rooms: 780
Official Description (provided by the hotel):
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 
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Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific

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