We had been aware from articles on the internet that this hotel was something special. We were not disappointed. The Shangri-La was pure elegance. Enormous, but with totally understated style. As we entered the gigantic lobby we were met by one of the many greeting staff, all of whom were tiny Malay girls in kimono style dresses. The colour of the dresses blended subtly with the area of the lobby where they were stationed. We were ushered to the reception desk, but as we gave our name, another girl in a black kimono, which seemed to signify some degree of seniority, glided up to us and informed us that we had been upgraded to be guests of the Hotel’s “Horizon Club”. She took us to the bank of lifts and accompanied us to a private reception area on the 24th floor, where she introduced us to yet more reception staff. We were advised that if we required anything at any time of the day or night, we should call that desk. We were shown the private “members” breakfast room, and also the members lounge, which was open all day. We were then shown to our Club Suite on the 22nd floor. It was enormous. There was even an office/study area with a semi-circular desk complete with a leather swivel chair. The outer wall was entirely glass from floor to ceiling, giving spectacular views over the city. I had begun to worry about the strain of manoeuvring the enormous volume of curtaining that hung at these windows, so I was extremely relieved to find a control panel by the bed from which the curtains, lights, and air-conditioning could be controlled electronically.
We took breakfast in the Horizon Lounge, which was excellent, and also ate in the Hotel's buffet restaurant called "The Line". This is an extremely modern facility which is totally at odds with the period charm of the hotel itself, but nevertheless extremely good. In fact last time I looked it had a Trip Advisor popularity rating of 6th out of 1600 Singapore restaurants.
We also enjoyed the huge lobby cocktail lounge where a singer accompanied by a small jazz combo performs each evening. As we relaxed in the huge leather chairs a young waitress came to take our order. She was wearing the standard kimono type dress as worn by other employees in the hotel, only it was a pale olive green which toned perfectly with the décor in the lounge, and it was slashed to the hip on both sides. When she returned with the order she did not bend down to place the glasses on the table. Keeping a perfectly straight back she bent her knees and slowly descended until she was kneeling on the ground. She placed the glasses on the table, rocked back very gently on her heels and rose to stand upright, again keeping her back completely straight. We were quite astonished. We sat at the table for some time watching the waitresses, who all performed in the same gymnastic fashion, regardless of the weight of stuff being carried on their trays. This extraordinary method of serving was unique to this Lobby Lounge.
On reflection I would say that the Shangri-La is undoubtedly one of the finest hotels I have ever experienced. The service was incredible without being obtrusive, the attention to detail was amazing. The carpets in the lifts had the day of the week subtly incorporated in their design. These were, of course, changed every day. On our last morning as we were leaving the room a cleaner appeared. We told her that the room did not need doing as we were checking out later that day. She said that we might be in the room until later in the afternoon so she must clean it for us.
We would unreservedly recommend this hotel, and very much hope to return in the not too distant future.
- Official Description (provided by the hotel):
- Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more less
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- Also Known As:
- Shangri La Hotel Singapore
- Shangri La Singapore