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“Super Experience - Above Par Hotel” 5 of 5 stars
Review of Shangri-La Hotel Singapore

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Shangri-La Hotel Singapore
5.0 of 5 Hotel   |   22 Orange Grove Rd, Singapore 258350, Singapore   |  
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Ranked #5 of 294 Hotels in Singapore
Mumbai
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Super Experience - Above Par Hotel”
5 of 5 stars Reviewed January 4, 2010

I stayed on Jan 1st this year at the Shangri-La., as I was taking a one day break enroute back to India from my holiday in Penang. The Shangri_La is outstanding. The Garden wing is built like a tropical forest. Rooms are spacious and service is impecable. The most astounding is the Breakfast spread - huge is mild statement. They actually have cross road markers at the intersections, indicating the food type - Chines, Malay, Indian, Continental, Fruits.....

The service was typical ShangriLa - superb. The dinner at the restaurant The Line, was impecabble and completely enjoyable

The location is a little exclusive - in a very quite but upmarket area, but the hotel has regular coach service to Orchard Road malls

Overall, completely impressed with the House Keeping, efficient to the T

Highly recommended, if you can afford the price - Superb Experience

  • Liked — The Restaurant, The Ambience
  • Disliked — Nothing in particular
  • Stayed January 2010
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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2,569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Danish first
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  • English first
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uk
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2009

Having stayed in Shangril-la's over the years, they typically offer top facilities & service at a price. I agree with other commentators the peace and quiet is great, however we had chewing gum left in the room, had housekeeping not turn up one day and the Garden wing we stayed in was tired and needed investment in new bathrooms and technical equipment. I agree still grand, but for the price think they need to do a little better than we received.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Whitehaven, United Kingdom
Top Contributor
93 reviews 93 reviews
66 hotel reviews
Reviews in 65 cities Reviews in 65 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed December 30, 2009

We stayed here for 2 nights at the end of November. It is in a good location – about a 5 minute walk to the end of Orchard Road (downhill). There is a complementary shuttle bus (I think every hour) that drops you off near the MRT station on Orchard Road.

We only ate breakfast on one morning at the Line restaurant. There was a good choice of food. Nothing special though.
The swimming pool and gardens were very nice. Lobby, door staff and concierge were all helpful and pleasant.

We walked to Orchard Road and used the Singapore Airlines Hop On/Hop Off bus. If you keep your boarding pass you get this at a discounted rate (S$12) for the day. We went on the Singapore Flyer (bit like the London Eye) and the views were great. If you haven’t been to Singapore before it enables you to get your bearings. The SIA bus has a stop at the flyer.

Don’t know if we would stay here again as we prefer the Marina Bay area but would recommend this hotel if you want easy access to Orchard Road without all the noise.

  • Stayed November 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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petaling jaya
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 27, 2009

There was someone to greet / receive us when we stepped foot in the lobby of the hotel,
and made sure we knew where to go to check-in.
Very spacious rooms and bathroom. though a little outdated ( 80s decor ).
Incredible buffet breakfast - huge selection. However alacarte menu for supper was very limited and expensive.
Staff was more knowledgeable than usual ( even for the lift attendant ) and helpful ( would go out of their way to find out about internet access ).
Big resort-like pool - you do not feel like you're actually in the city.
It's a bit of a walk to Orchard Road ( especially with young children ) but there's a complimentary shuttle service every hour.

  • Stayed December 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tokyo, Japan
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 24, 2009

Room
My wife, 9 month old child and I stayed on the 8th floor of the Garden Wing in December 2009. The room had a nice, large balcony with a decent view and nice breeze. They provided a great crib for the baby which was very useful. The room was pretty large and the free broadband internet access was nice to have.

General
This is a nice hotel, although a bit older than many others in its category so it's not super modern. Overall, our only complaint was that the food and drinks were way overpriced (I know most hotels are like this but this seemed even more expensive than normal). We just purchased a bunch of snacks and drinks from a convenience store and put them in the fridge though so it wasn't a big deal.

Facilities
They have a nice, large pool and a pretty good gym, sauna and steam room.

Location
This is a little bit off the main shopping area of Orchard road. It's not too far and could be walked but we took a taxi every time (and I assume anyone with children would do the same). We thought the location was fine, but if you want shopping right at your doorstep, this is probably not the best place.

  • Stayed December 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kigali
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 22, 2009

Lovely Hotel, amazing breakfast buffet. Superb service and friendly staff.
Would definitely stay here again.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 20, 2009

I have to tip my hat off to all the staff to thank them for our very memorable stay (with the one exception of a snotty hostess who didn't like us sitting down in the lobby rest area without buying a drink or a meal - please remedy management)

The brilliant concierge Johnny Hor, the super efficient bellboys, and the lovely hostess ladies casually drifting around the inner lobby area really do deliver the most personal of services making you feel part of the family. How they remember all the guests names is a mystery to me.

I also have to say the service we had when dining in the in-house Chinese Restaurant (sorry the name escapes me) were incredible.

Thanks also to the reception staff for the upgrade to the garden wing, good sized rooms in a quiet location, just what we wanted.

Many folk will I am sure find the location too far from the action, but transport is very cheap and sometimes it is highly desirable to escape the crowds and noise, particularly if you want a good nights sleep.

I cannot remember a single hotel we have visited which has offered such a vast selection of breakfast options - it is worth staying here for the breakfast alone.

Worth mentioning that the hotel hosted an evening event for a number of diplomats and other VIPs, if it is good enough for them........then it was certainly good enough for us!

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Singapore

Address: 22 Orange Grove Rd, Singapore 258350, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#3 Spa Hotel in Singapore
#5 Luxury Hotel in Singapore
#6 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Café, offers creative yet healthy cuisine. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La’s signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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