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Shangri-La Hotel: Traveler Reviews


Shangri-La Hotel
22 Orange Grove Rd., Singapore 258350, Singapore
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Traveler Reviews

90% Recommend
4.5 of 5 stars 408 reviews
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Very nice hotel... would stay here again.

Shangri-La Hotel

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4 of 5 stars
montgod 9 contributions
Maryland
Jul 17, 2009 | Trip type: Family New
1/1 found this review helpful

I stayed with my wife and two sons at the Shangri-la while I was taking some training courses in Singapore. We were able to secure a great rate that included breakfast and internet access. These rooms were designated as Horizon Club rooms.

When we arrived, we were a bit surprised at how small our room was. Even though we received a great rate with favorable ammenities, I would have expected a larger room.
Other thoughts on the room:
- Nice bed
- 3 pieces of fruit offered per day - nice touch.
- 2 bottles of water at no charge (will provide more if asked).
- Shower was a bit dated along with the rest of the bathroom. Not a huge deal though.
- Can't turn on the bathroom lights in the evening because there is a fancy glass divider separating the room from the bathroom - hence anyone who is sleep, will be bothered by the light.
- Door to bathroom and shower have awkward entrances. Bathroom door crowds bath area and shower door opens inward when the shower is already cramped enough.
- Nice flat screen tv. Limited channels to watch, but you should be out exploring anyways.
- A/C works very well.
- Wierd lighting system from the different wall mounts that work sometimes and other times drive you crazy.

On to the rest of the hotel. With the rate we received, breakfast was included. We had the choice to either dine at a restaurant called the Line or the Horizon Club lounge/The Blu. Both had excellent breakfast buffets and the attendants/chefs/waiters/etc, were all very helpful and courteous. The difference between the two is that the Line is a larger brunch location with more variety, but has a busier atmosphere compared to the Horizon Club lounge/The Blu where it's a lot quieter and private but a smaller variety of food. I recommend both of them depending on how you feel in the morning. I will say that the Horizon Club/The Blu has a great view from atop of the hotel as you eat.

Some of the other great features of the hotel that we recognized are listed below:
- They have a great gym with various cardio equipment, all in one type weight machines, smith machine, and free weights. I was impressed.
- Pool is excellent for children and adults. Has two child pools that are great for your little ones.
- Always many staff members around to help you at a moment's notice. Very helpful and courteous staff.

On one occasion, we ordered room service and they sent up the wrong order for my wife and my portion. They didn't charge us for our son's meal and corrected the order promptly.

Now, I will remind you that this is a five star hotel so you will run into those who believe they are more important than everyone else and they act accordingly. My wife and I didn't let them get to us and just smiled and kept going. Again, I am talking about hotel guests, not the staff.

As I read before we came, this hotel is near the Orchard shopping area. It's about a ten minute walk, but not a bad walk at all. Before we came, we read about the walk and thought we would be walking a great deal, not the case at all. Its a very good location off the beaten path. Not as central as other hotels, but not a negative either.

So overall, not a bad hotel at all. We enjoyed ourselves and the breakfast brunch will linger in our minds.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 25_34
  • Member since September 11, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $301 (year-round)
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Some of the worst customer service I have ever seen

Shangri-La Hotel

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1 of 5 stars
ShangriLaSucks 1 contribution
Singapore
Jul 15, 2009 | Trip type: Business New
0/4 found this review helpful

My wife and I have stayed at other Shangri-La's and really enjoyed them, however, as long-term, frequent guests to the Singapore property recently, I can tell you that we've been totally disappointed by a series of terrible experiences. We believe this property has a much lower level of customer service and cannot recommend it. The Front Desk staff was especially rude to my wife and children on numerous occasions. It is unfortunate that the Singapore management is so bad, when other properties are so good.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Business
  • Traveled with With Clients/Customers
  • Age group 35_49
  • Member since July 15, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d302109?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $301 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
WOW

Shangri-La Hotel

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5 of 5 stars
travellingduo_9 1 contribution
carmarthen
Jul 14, 2009 | Trip type: Couples New
1/1 found this review helpful

What a FANTASTIC hotel, that more than exceeded our expectations. We stayed in one of the tower wing rooms which was more than adequate. Fantastic views from the bedroom windows, great air conditioning etc . We ate at Shang palace, and had an excellent cantonese meal. Breakfast at The Line is outstanding, a foodies dream come true! Location is ok due to the shuttle bus service to orchard road, and the very reasonable priced taxi service. Whilst staying in sinapore we visited the botanic gardens, beautiful, which included a fantasic orchard garden for an extra charge. We also went to the night safari which was a new take on a zoo visit, flying squirrels were fantastic! Overall, we stayed in singapore for 4 nights, before moving on to bali, and were so impressed with the high standards found throughout. The staff at shangri-la are organised, kind, welcoming, polite and very gracious. We cant waite to return.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $301 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic Hotel - Highly Recommended

Shangri-La Hotel

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5 of 5 stars
SteveandSonya 6 contributions
Adelaide, Australia
Jun 19, 2009 | Trip type: Couples
2/2 found this review helpful

From the time we checked in until our check out we had a wonderful time at this hotel. Service is beyond what we would have expected. At all times we were treated with such courtesy and kindness. Nothing was too much trouble. We stayed in a Horizon Club room which was serviced twice a day and was very clean and well supplied. Breakfast at the Horizon Club is a great start to the day and we received fantastic service from Barak each morning. In the afternoons Zul and Fairoz were extremely hospitable. The Horizon Club food is delicious and beautifully presented and they are very generous with drinks. We received wonderful advice regarding tourist attractions and restaurants. Fairoz was a wealth of information and we had a great night at Newton Circus on his recommendation. If you go there make sure you try the bbq stingray and chilli lobster from Stall 2. Fantastic! We loved Singapore and would love to return to the Shangri La with our children. The hotel provided such wonderful service, was very clean and well furnished. We found it to be in a perfect location for us. An easy walk to Orchard Road but in a lovely quiet street. Would highly recommend this hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since February 12, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d302109?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $301 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved it

Shangri-La Hotel

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5 of 5 stars
nautilus360 7 contributions
Mumbai
Jun 10, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Loved the place. Very nice room. Pity I was travelling alone and on business, would love to go back on a vacation! Staff was helpful and polite. Room service is great, didnt have to wait long for anything. Ate at Summit once and liked it.

  • Liked — Everything
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 25-34
  • Member since June 05, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Theme / Amusement park, Gambling / Casinos, Business meeting / Event, Outdoor / Adventure, Great food / Wine, Shopping, Golf, Spa, Skiing / Winter sports, Sporting event, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d302109?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $301 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Shangri-La Hotel Also Known As

Address: 22 Orange Grove Rd., Singapore 258350, Singapore