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“A Pleasure” 5 of 5 stars
Review of Shangri-La Hotel Singapore

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Shangri-La Hotel Singapore
5.0 of 5 Hotel   |   22 Orange Grove Rd, Singapore 258 350, Singapore   |  
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Ranked #5 of 300 Hotels in Singapore
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Pleasure”
5 of 5 stars Reviewed April 26, 2014

Returned yesterday from a 7 night stay. Our family of 5 thoroughly enjoyed our stay in our interconnected rooms in the Garden Wing, we all enjoyed our breakfast at the Waterfall Cafe and the staff are lovely. Free Wi-Fi was superb. Beds were a little firm for our liking and the pillows a bit soft, but I suppose you can't please everyone when it comes to comfort choice. Fantastic location to Orchard Road and we never had any trouble getting a taxi directly from the hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear Annette

Many thanks for your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your stay at our urban resort, the Garden Wing, as well as your breakfast experiences at The Waterfall.

I look forward to welcoming all of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,918 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
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Bangkok
Top Contributor
120 reviews 120 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 25, 2014

Stayed in Garden Wing which room is very cosy and homey. The service was with good recognition and friendly from the team of Garden Wing reception. Breakfast at Waterfall Cafe was relax and with excellent quality. We loved door man as they were helpful and remember returnee. All in all, this is an oasis just few minutes away from busy Orchard road which we can go easily with free shuttle bus from hotel.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing, as well as your dining experience at The Waterfall.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2014

Everything about this hotel is fantastic from the rooms, gardens, pool, service and restaurants. It is very classy and a great base from which to explore an amazing city. This is our third time visiting this hotel and I would go back again tomorrow. The kids loved the swimming pool, in particular the water fountains, and all the delicious snacks they were given in the lobby bar whilst mum and dad had a well deserved drink! The service is excellent throughout the hotel and the breakfast buffet needs to be seen to be believed. I have never seen as much choice in any other hotel in the world. It does get very busy though. This is a hotel clearly straddling holiday, business and wedding guests but it does manage it all very well.

Room Tip: All the rooms are good.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear Claire

Welcome back! and many thanks for your lovely compliments via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. The chefs from the lobby and The Line will be delighted to learn about your positive feedback.

I look forward to welcoming all of you back on your 4th visit soon!

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Top Contributor
78 reviews 78 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 23, 2014

The Shangri-La Hotel in Singapore is like an oasis in one of the busiest cities in the world. It is well located near the main shopping district but sufficently distant to have its own exotic atmosphere. The rooms are spacious and well laid out for a traveler. The pool area outside is a delight to enjoy. The buffet breakfast is marvelous. The other dining options are expensive but that is not unusual in Singapore. This hotel is a delightful place to stay while exploring one of the most fascinating cities in Asia.

Room Tip: make sure breakfast is included in your rate.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for your kind recommendation via Tripadvisor! I am glad to know that you have enjoyed your stay and dining experiences at our hotel. I look forward to welcoming both of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasay, Philippines
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

Went to Singapore for a conference and enjoyed my stay there. We had breakfast buffet everyday (a good selection of American and Asian foods) and the rooms were good sized and clean. The conference rooms were okay as well.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 23, 2014

We have been coming to the Shangri-La Valley Wing for the last 7 or so years, I am a Golden Circle member which makes our stay even more rewarding!!!

Where do we begin, yes it's not the brightest star on the block but it has service which exceeds my expectations, which in today's world is rare. Staff here really do enjoy what they do and it does show. The wait staff in The Valley Wing our outstanding nothing is too much trouble and travelling with a 9 year old there is always a challenge to be had????

The pool is certainly in my opinion one of the best resort pools in Singapore, large enough to cater for the numbers with heaps of garden space, a very enjoyable area to wined away a few hours and very kid friendly indeed.

If there was an issue for us to mention it would be the beds for our taste we find them very hard!!!!

Please try the spa when you are here as it is such a relaxing zen place to be and treatments that I have had have been excellent.

We look forward to our next trip back to The Valley Wing!!!! It just brings a smile to my face thinking about it!!!!!!!!

Room Tip: Request a pool view
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear Daisy

Welcome back! and many thanks for your sharing your positive review via Tripadvisor. I am happy to learn that your family and you have enjoyed your stay The Valley Wing, our ultimate sanctuary. Golden Circle members are our most loyal friends, as such your compliments are much appreciated. Please be assured that I will share your comments with all my team members.

I look forward to welcoming all of you back again soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

This is a BIG hotel but split into three distinct areas. The apartments that are also In close vicinity make it appear even larger so if you are looking for a petite boutique hotel this is not for you. That being said you can choose where to stay within the hotel to match your purpose....we chose the Valley Wing after reading some earlier posts. This is apparently the original part of the first Shangri-la and although it could do with some modernisation there is an exclusive feel to it. The staff are really good and amazingly pick up your name, likes and dislikes in a heartbeat. Cocktails and canapés in reception each evening are a great way to wind out but it does get quite busy.
Our room was spacious, comfortable and housekeeping very attentive - it was also extremely quiet apart from some construction work that was happening down the road and not connected to the hotel.
We only ate at two of the restaurants - our flight arrived very late in the evening so the only choice available to us on day one was The Line and I have to say it was very poor…and expensive. We were the only people there but the chicken had seen better days. By contrast the Japanese restaurant was superb. It was again pricey but one of the best Teppenyaki’s we have had. Breakfast was pretty good….until the weekend. I finally persuaded my wife to join me on our penultimate day having extolled the virtues of how polished and superb the service was - of course on this particular day it was far from so! Slow service and then the food arrived somewhat charred on one side and cold on the other!
With the main facilities including the pool, gym etc being shared by all sections of the hotel they became extremely busy. Indeed the pool area was so busy it was very difficult to find anywhere to sit - there were a lot of children so it would definitely suit a family vacation. In addition the pool area had some very vigilant lifeguards so that would be a comfort for parents of younger kids.
Overall a great hotel but we didn’t like the busy communal facilities. The staff however were fantastic and really made you feel welcome with the Valley Wing providing an oasis of calm. We would visit again.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for sharing your review and lovely photograph of the amazing sunset! I am to know that you have enjoyed your stay at The Valley Wing, our ultimate sanctuary. However, your comments on your weekend experiences are concerning. May I please request that you contact me directly so that I can find out more details about your visit? My email address is: reto.klauser@shangri-la.com

I look forward to hearing from you soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Singapore

Address: 22 Orange Grove Rd, Singapore 258 350, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Spa Hotel in Singapore
#5 Luxury Hotel in Singapore
#8 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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