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“Shangri la = Excellence !” 5 of 5 stars
Review of Shangri-La Hotel Singapore

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Shangri-La Hotel Singapore
5.0 of 5 Hotel   |   22 Orange Grove Rd, Singapore 258350, Singapore   |  
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Ranked #6 of 294 Hotels in Singapore
Irvine, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Shangri la = Excellence !”
5 of 5 stars Reviewed January 9, 2014

Not normally a fan of "chain" hotels, the Shangri La is an exception. From arrival to departure everything was exceptional. We stayed in the Valley Wing and although more expensive, the extras included make the Valley wing great value. What makes the hotel is the ultra efficient staff, who are obliging at all times.

Room Tip: For that bit of extra luxury choose the Valley Wing.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 21, 2014
Dear guest

Thank you for your positive review of The Valley Wing - our ultimate sanctuary! I am happy to know that you have enjoyed your Shangri-La experience. Please be assured that I will share your praises with my colleagues.

I look forward to welcoming you back soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Perth, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2014

Very good Hotel and definitely good value. Its location, just a few minutes walk from Orchard Road is excellent and even makes a nice walk after a meal.Had the weather been more conducive, we would all have used the pool as well. The Waterful Restaurant is also recommended.

Room Tip: The six of us stayed in the Horizon Premier rooms and loved the whole experience.
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 21, 2014
Dear Richard

Many thanks for your positive review! I am glad to know that you have enjoyed your stay at the Horizon Club, as well as your dining experience at The Waterfall. Please know that your kind recommendation is much appreciated.

I look forward to welcoming you back soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
1 review
4 of 5 stars Reviewed January 9, 2014

Good - the actual building, its design and layout, our room and its position, staff helpfulness. Bad - cooked breakfast in the Waterfall Restaurant was always lukewarm, TV channel choice disappointing, room a/c noisy.

Room Tip: Check the a/c - it can affect your sleep!
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 21, 2014
Dear guest

Thank you for sharing your feedback. While I am glad that you have enjoyed your stay in general, I am concerned by some of your comments. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details? My email address is: manfred.weber@shangri-la.com

I look forward to hearing from you soon.

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albox, Spain
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2014

We stayed in the Garden Wing in a Deluxe Room and have to say this hotel will stay in our memories for a long time. Everything about it was superb, from the staff, the room, the food - we just could not find fault and would love to go back one day. It's just a short drive or reasonable walk to Orchard Road, the main shopping area, so it's quieter. We had the most comfortable bed/pillows/bedding that we've experienced. Just about everything you could think of was served in the buffet and all excellent. Can't praise this hotel highly enough, but note that we stayed in the Garden Wing, which I believe is the best part.

Room Tip: Book in the Garden Wing
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 21, 2014
Dear Lynne

Many thanks for your kind recommendation of our Garden Wing! I am very happy to read that you have enjoyed your stay as well as your dining experience at The Line.

It would be my pleasure to welcome you back soon!

With best regards
Manfred Weber
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
5 of 5 stars Reviewed January 8, 2014

My sister & I had the most wonderful holiday in the Valley Wing. All staff treated us with respect and we felt very spoilt by their service. They were genuinely happy. Congratulations Shangri La staff!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 21, 2014
Dear Billy

Thank you for your positive review of The Valley Wing - our ultimate sanctuary! I am truly pleased to know that your sister and you have enjoyed your stay. Please be assured that I will share your compliments with The Valley Wing team.

I look forward to welcoming your family and you back to our hotel soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2014

Our first time in Singapore and at the Singapore Shangri-La. First Class 5 Star Hotel. Excellent staff, Wonderful, Warm, Personalized Service and a great location. Close to everything Orchard Road yet tucked away just around the corner away from the hustle and bustle of Orchard Road.
The breakfast is outstanding...don't miss it!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 9, 2014
Dear guest

Thank you for your positive review and your kind recommendation of The Line's breakfast! I am glad to know that you have enjoyed your Shangri-La experience.

I look forward to welcoming you back for your second visit soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2014

Shangri La hotels are always a favourite hotel group. Great staff and environment. Interior decor dated. Needs to be modernized. With upmarket flair and stimulating design. Decor suggests it is for an aging client base, which I dont appreciate.

Room Tip: Rooms need to be design upgraded. Old decor. Suggesting that the clients have no design expectation...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel Singapore, responded to this review, January 9, 2014
Dear Andrea

Thank you for sharing your review on Tripadvisor. I am delighted to note that you are a fan of Shangri-La Hotels and Resorts. Feedback from guests are very important to us. Please be assured that your comments have been well noted.

I look forward to welcoming you back soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Singapore

Address: 22 Orange Grove Rd, Singapore 258350, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#3 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#6 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Café, offers creative yet healthy cuisine. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La’s signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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