Last month, my missus and I booked a 2 day 1 night staycation with the Shangri-La Singapore in the Garden Wing. We felt that the Garden Wing was a tranquiled choice for our stay, admist the bustling city life we are so accustomed to. Though the location of the hotel is not too convenient, I guess that is the price of tranquility. Upon arrival at the main lobby , we were greeted by the guest relations officers who were seemingly anticipating the arrival of their VIP guests. The ceiling of the main lobby was sky high, only to be matched by the massive crest which backdropped the reception counter. We walked back the bell counter and the Lobby Court before approaching the Garden Wing reception for check-in. We were attended by Chanel, a guest relations officer. During the check-in, she asked if we would like to become members of the hotel, named the Golden Circle. Why not , we thought. After signing up, Chanel led us to our pollview room on the 5th level. Along the way , she briefly introduced the hotel facilities to us. When we got to our room, the first impression was "wow, this is certainly a high-end resort type room" . Not that it was a bad thing , in fact my missus loved it. The theme of the room was appropriate, wooden flooring, wooden furniture, there was even a wooden made curtain window which was connected from the bathroom. It was able to open and close at will with the touch of the remote. The highlight would be the outdoor balcony , which showcased a magnificent view of the pool and some pretty lush greenery backdrop. Before leaving, Chanel asked if we will like a room upgrade to the Valley Wing for an additional difference on top of the existing room rate. We told her we would consider before she bade her farewell. We were well aware of the Valley Wing calibre - ministers, celebrities, foreign dignitaries would usually live in the Valley Wing when they visit the hotel. It was an exclusive stand alone wing , a whole seperate building by it own ; with its own driveway , reception counter, restaurant (known as the Summit Room) and a bar and lounge hall. Seemingly very posh and certainly did not come cheap. We loved the Garden Wing, where it seemed like a paradise of its own with the waterfalls , lush greenery, a nice pavillion area, etc etc. Then the poison hit us. We were curious about living in the Valley Wing - the hotel was ever voted the best business hotel in the world and we were guessing that the Valley Wing was the biggest trophy in their winning showcase. Eventually we made the move to the Valley Wing. We were allocated a room on the 17th floor, the highest floor - complete with balcony access. Everything we had ever heard about the legendary Valley Wing was true. And they were before our very eyes now. The carpetted room was magnificent - posh and elegant with nice alcove lights, crystal dandelions hanging from the ceiling, a massive writing table , a beautiful vanity mirror in between two long white pillars, nice cushioned sofas accompanied with lampshades, a nice comfy king sized bed, the bedrooom area was seperated from the closet and bath area by a wooden gate-like structure. The bathroom was gorgeous. A generous array of toiletries and bath amenities were decked neatly at the parlour area, in front of the bathroom mirrors. There was a bathtub with a small tv set positioned so that you could get some entertainment while you soak in that long bubble bath. Some bath salt was provided and placed along the edges of the tub. The toilet area was concealed behind a seperate door. Once inside, u will find a toilet bowl and a bidet on its opposite side. We were thrilled with the room, though I must stress that while it is not fair to compare a Volkswagen Beetle and a Ferrari; the Beetle is definitely on a class of its own - same applies for the Garden Wing room. When dinner came, we went to The Line which was situated in the Tower Wing - we too, had heard much about it and the buffet it served. Nearly two hours later, we left the line - it lived up to our expectations; nice food, nice outdoor seats by the corner, polite servers, there was a bar-like area within The Line but we did not venture there. After dinner we took a stroll around the Tower Wing..nice ballrooms / function halls , a business centre on the first floor, a famous tailor shop , a pastry / cake shop. On lobby level there was a limousine / valet counter opposite the hotel gift shop. The Rose Veranda which was directly above the Lobby Court , seemed a cosy area for tea. The swimming pool was surprisingly packed with people at that time. We returned to our Valley Wing lounge for some champagne and whiskey. It was supposedly a free flow package inclusive of the room rate. By now, my missus and I noticed that while the Valley Wing staff were helpful , there seemed to be a lack of genuinity. Body language speaks volumes. Sure, the place is extravagent and all, but is this a case of "all that glitters is Cold"? After the drinks, we went back to our room. I rang up housekeeping to get our shoes shone. Shortly after, someone showed up and collected our shoes. I also asked for additional bottles of drinkjng water. Some twenty minutes or so, he returned with the shoes and the bottled water. The shoes were professionally done , the shine glistering beneath the lights. We caught some tv before dozing off. The next morning we ate at The Summit Room ; which was exclusively for Valley Wing guests. The variety of the food on the buffet lines were not much so we ordered the ala carte. Overall it was a private dining experience, with only few residents in there. I must commend one of the servers, Jauhar (if I got the spelling correctly) on his professionalism. He was attentive and very polite. The other servers seem to suffer the same lack-of-genuity syndrome as the other staff we encountered the night before. After breakfast we went shopping in Orchard and had lunch before returning to the hotel. Before we checked out, we had high tea at the Valley Wing lounge before leaving via express check-out. Overall verdict on our stay : We would liken staying in the Valley Wing to staying in a palace - it was indeed a very private and exclusive wing within the hotel. The entire layout of the wing was grand and gave the impression that it was fit for royalty. The staff had probably served many VIPs and maybe even royalty in the past - but consistency of service should be matched with passion and unprejudice (implying even if your guests are just normal people). Other than this, the Shangri-La literally lived its legend straight out from fable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.