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“Great for short stays” 4 of 5 stars
Review of Furama City Centre

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Furama City Centre
4.0 of 5 Hotel   |   60 Eu Tong Sen Street, Singapore 059804, Singapore   |  
Hotel amenities
Ranked #45 of 300 Hotels in Singapore
Brisbane, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great for short stays”
4 of 5 stars Reviewed November 19, 2013

We have stayed here before and really like the location next to China Town. The hotel is fairly average but ok for short stays. If you want a great swimming pool forget it. The bar in the foyer is a miserable affair. Didn't eat in the restaurant as there are so many other places around and its only a short walk into Chinatown. The staff were efficient and as we only stayed one night we can't comment on the room service.
Would stay again mainly for its location.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 28, 2013
Dear Ted1037,

Thank you for staying with us during your visit to Singapore. Your feedback is important and will help us to improve to provide better experience to our guests. We are glad that our hotel's location has provide great convenience to you and you are satisfied with the services rendered. We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,068 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2013 via mobile

Location is in China Town. Very close to China Town MRT. Walkable distance to Clark Quay and Boat Quay. The best thing I liked here was the Breakfast. It starts at 6:30 am and the variety offered is quite nice

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 20, 2013
Dear Manminder,

Thank you for choosing us as your choice of accommodation during your stay in Singapore! It is our pleasure to be of service to you. We are glad that you have enjoyed your stay and the breakfast with us. We look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2013 via mobile

On check in our credit card was debited SGD$300.
We settled our bill by cash on check out but the Furama City Centre Hotel has still not refunded the SGD$300 to our credit card over two weeks later.
We were assured that the credit would be processed immediately.
Our room was too dark,the mirror didn't have enough light for shaving.
The Lobby Bar looks like a desk.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 20, 2013
Dear Arnold G,

Thank you for sharing with us your review. We regret to learn that your recent stay was less than satisfaction. As our valued guest, we need to know what is important to you. Your feedback will help us to improve and render better service standard to our guests.

We hope this isolated incident has not marred your overall accommodation experience with us and we sincerely invite you to contact us directly at citycentre@furama.com for your future visits.

Thank you once again for choosing us as your choice of accommodation in Singapore. We look forward to be of service to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villa Guardia, Italy
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 13, 2013

Very nice (and big hotel). Staff is ok , good and well stocked breakfast, strategic location of the china town in singapore. What I didn't like of the hotel is the cleanness of the room, a black hair attached in the shower box for the my entire business week means that the staff did not clean the bathroom as you expected since you pay almost 200 CHF per night.
If you stay for business you will get a free newspaper every day except the day you have to check out, that's really ridicolous. Internet is under payment if you want to use the cable which is again ridicolous considerating the role of singapore in the World for the global Business and the room rate.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 20, 2013
Dear Fairyle,

Thank you for sharing with us your review. Our friendly Team strive to achieve total guest’s satisfaction each time they stay with us and your heartwarming feedback will certainly motivate them towards service excellence. We have also taken note of your feedback for the improvements of the hotel and will step up our efforts to improve the overall facilities and services to remain competitive.

We look forward to be of service to you again!
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Perth, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2013

great location with mrt shopping food on the door step and just a short taxi ride to orchard road .rooms were nice pool is fine and breakfast good. was here with my family but i think it caters more for the buisiness man ,but staff made us very welcomed.across road some nice restarants and yes maccas and kfc with subway opening up soon just for the kids yeh.wifi for a hotel in singapore should be free .everything in singapore is $$$$

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 20, 2013
Dear Darren S,

Thank you for choosing us as your choice of accommodation in Singapore! It is our pleasure to be of service to you. We are glad that you are satisfied with your stay with us and we look forward to welcoming you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
82 reviews 82 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 10, 2013

I was there just for a day to attend the meeting, but the facilities were somewhat unsatisfactory and I could not get any suitable room for the purpose. The food was also very average. The staff are cold to the guests, and not trying to accommodate the guest requests.

Room Tip: Hardly any different then each other.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 10, 2013
Dear Naresh1936,

Thank you for sharing your review with you. We regret to learn that your recent stay was less than satisfactory. As our valued guest, we need to know what is important to you. The constructive criticism such as yours will help us to improve and render better service standard to our guests.

We hope this isolated incident has not marred your overall accommodation experience with us and we sincerely invite you to contact us directly at citycentre@furama.com for your future visits.

Thank you once again for choosing us as your choice of accommodation in Singapore. We look forward to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide, south australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 9, 2013

We recently spent 4 nights at this Hotel
Our room was quite good with bathroom possibly in need of update soon
Breakfast had a good selection and certainly filled our needs
Staff were always efficient and obliging
The Guest Services Manager and staff were outstanding
The Hotels location near Chinatown was great and it was also near an MRT

Room Tip: A room near a lift
See more room tips
  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Public Relations Manager at Furama City Centre, responded to this review, November 10, 2013
Dear Rick Shelley,

Thank you for sharing your review with us! We are glad that your stay with us has been satisfactory and you have enjoyed yourself. Our friendly Team strive to achieve total guest’s satisfaction each time they stay with us and your heartwarming feedback will certainly motivate them towards service excellence. Thank you for endorsing us as a highly recommended hotel to stay whilst in Singapore. We look forward to welcoming you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Furama City Centre

Address: 60 Eu Tong Sen Street, Singapore 059804, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#22 Business Hotel in Singapore
#43 Luxury Hotel in Singapore
#74 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Furama City Centre 4*
Number of rooms: 445
Official Description (provided by the hotel):
Twenty-three-story Hotel of futuristic curvilinear design, situated in the heart of Chinatown. ... more   less 
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Also Known As:
Furama Hotel Singapore
Furama City Centre Singapore
Furama City Centre Hotel Singapore
Furama Singapore

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