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“Convenient location but no service” 2 of 5 stars
Review of M Hotel Singapore

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M Hotel Singapore
4.0 of 5 Hotel   |   81 Anson Road, Singapore 079908, Singapore   |  
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Ranked #120 of 301 Hotels in Singapore
Delhi
Top Contributor
76 reviews 76 reviews
67 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
“Convenient location but no service”
2 of 5 stars Reviewed June 10, 2009

Great location for business as right in the business district and walking distance to most offices.

However very poor service even for a hotel in it's category. The room was not properly made up and by Singapore standards wasn't as clean as I would expect. There was a long wait for Breakfast and I was refused a seat in the cafe in the evening (even though there were vacant tables) as I didn't want to dine but just have a couple of drinks. While the manager quickly apologised, the damage was done. At Sing$200 a room night, I expected better.

Room sizes are good though.

  • Liked — Location
  • Disliked — Poor service levels
  • Stayed February 2009, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Sydney, Australia
Top Contributor
203 reviews 203 reviews
201 hotel reviews
Reviews in 160 cities Reviews in 160 cities
361 helpful votes 361 helpful votes
2 of 5 stars Reviewed June 7, 2009

I stayed at this hotel and did not like it for the following reasons:
1. The rooms are spartan, with funiture the quality of which you would find at an IKEA sale. There is no comfort or elegance in the rooms at all.
2. The toilette is tiny. Small shower, no bath, miniscule wash basin area. Really not up to scratch.
3. Location is poor, very poor indeed. It is not even well located for a business trip. You'll need a taxi to even the Boat Quay area which is supposed to be nearby.
4. Internet costs are extortionary.

And on top of that,k it is charged at top business rates. This is an expensive hotel. It is not warranted and for this sort of money there are far better options in Singapore. Do yourself a favour and avoid the M Hotel.

  • Stayed May 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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mumbai
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 6, 2009

Located in the business and financial district, M Hotel Singapore is one block from a subway station, two miles from Suntec City, and 12 miles from Singapore International Airport. This location is also a mile from Singapore Art Museum and Raffles Place, two miles from Clarke Quay (dining), three miles from Orchard Road and Little India, four miles from Sentosa Island, and 15 miles from Jurong Bird Park.
Hotel amenities include the Waterfloor hydrotherapy spa, rooftop pool, fitness center (with harbor views and spa tubs), and Restaurant J (Japanese cuisine prepared in open kitchens), J Bar (with live bands), Cafe 2000 (with open kitchen), Buffet, and Tea Bar. The hotel also offers room service, a concierge, valet parking, currency exchange, valet laundry service, and wireless Internet access in the lobby.

All rooms feature flat-screen TVs, high-speed Internet access, voicemail, safes, desks, executive chairs, silk-clad pillows, and marble baths with separate tubs and showers, phones, robes, slippers, and large mirrors.

  • Stayed April 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PATTAYATHAILAND
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2009

Excellent faclities and great breakfast good service and very near to the central business district.
must go again
Dr Chirag ganatra

  • Stayed May 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 21, 2009

I stayed in this hotel for over three weeks and although the staff are friendly the location is terrible, though it styles itself as a business hotel I noted far more asiatic tourists as guests than there were business people.

To get to Orchard road for instance by taxi will cost you around 10 sing dollars, the MRT with a change at Raffles Place will cost you $2,20 one way so it will cost you a lot of money during your stay.

Another problem is that building is going on within yards of the hotel so the noise and the lack of privacy at the swimming pool is a big problem.

And a pint of beer at $19.00 in the J bar is a bit excessive.

  • Stayed April 2009, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 14, 2009

stayed in this hotel for a family trip. though its our first trip in singapore... its not a WOW with what you have to expect.. the very first night, upon checking in was no problem, bell boy was nice helping our luggage but after dropping it in our room, he paused inside the room, he took time leaving, its like helping just for the tip even though i didnt give coz of that first imperession.... cafe 2000 is not a BANG, buffet was good, but waiters NO, even though i saw the supervisor setting up tables, they dont have a good relations to the guest, i mean they dont even say hello to the kids... J's bar is not WORTH it, but the band is actually great, they can do maroon 5 very very well, they didnt gave a peanut the second time i came in, bar waitress is busy banging heads on the music.... and the room, i can hear the band playing every night... the room service guy, just dont give EXTRA tip, coz when i order for room service, he didnt even said the service charge was already included even though i know, its like, test the guy.... dont forget the bread was really hard when the food arrived.. the place of the hotel, no good shops and restaurants to walk by... ill do say singapore is a great country,safe, taxi guys are great, speaks english and they do concern when you talk to them....also the main entrance is on the back, not on the main street where the taxis loading zone....
just a couple of things to be upgraded coz i also do work in a hotel for years and i know how to make services do well,,, it starts from every employees concern on their own job....

  • Stayed September 2008, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Hotel_Singapore, Marketing Communications Manager at M Hotel Singapore, responded to this review, June 2, 2009
Dear Sir,
Thank you for staying at M Hotel Singapore and we are honoured that you had chosen our hotel as your preferred accommodation during your first visit to Singapore.

Please accept our sincere apologies for the service shortfalls you experienced in your recent stay. They should not have happened as it is our endaevour to provide heartfelt service and create happy memories that our guests could bring home with them.

With regard to your feedback on the various service lapses, please rest assured that we had communicated the issues to the departments concerned and reiterated on the importance of continuously improving and maintaining the service standards at M Hotel Singapore.

Once again, we thank you for your comments and hope you will return to M Hotel one day so that we can demonstrate to you the improvements we have made as a result of your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2009

Obviously, there were doubts in my mind about staying in an unkown hotel in an unkown country (my first trip to singapore), but only till I stepped inside Hotel M.

Staying at Hotel M was a luxurious experience and did not pinch my pocket at all. This hotel has been promoted as a busuness hotel and hence the feel is contemporary, smart, efficient. The most inportant pointers, when on a family vacation were all taken care of. Rooms were decently sized, tastefully done up, with big plasma t.v. (entices you to stay in the cozy bed); bathrooms were clean with all modern fittings, swimming pool and the gym in the hotel were great too and the food! Food was fantastic. the breakfast buffet was just what it should be : breakfast+healthy+yummy. The bar is an excellent option if you want to entertain and have an easy evening.

The hotel is within walking distance from China Town and has a number of authentic eateries and massage parlours in the vicinity. All in all, I am of the that if you are a travel enthusiast and would not like to be extravagant paying for facilities which look like a dream in brochures but which you would not have the time to use, for for Hotel M for practical yet comfort ridden reasons.

And I hope you'll enjoy your stay at Hotel M as much as I and my family did!

  • Liked — food and the bathrooms
  • Disliked — nothing
  • Stayed June 2008, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about M Hotel Singapore

Address: 81 Anson Road, Singapore 079908, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#34 Spa Hotel in Singapore
#79 Business Hotel in Singapore
#80 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — M Hotel Singapore 4*
Number of rooms: 412
Reservation Options:
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Also Known As:
Singapore m Hotel
M Hotel Singapore

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