With so many fantastic hotels in such a small area, do not make the mistake I did by staying at this property. It was recommended by a local business partner and therefore would have been difficult to turn down. Where to start? Reception: Three reception desks with extremely long lines in front of each - at least 7 - 10 minutes, which is very long after a 12 hour flight. The receptionist could not have been less interested in doing her job. She never once looked up at me from her screen and asked monotone questions as if she were daydreaming. Truly bizarre! Room: mold in the bathroom in several locations; stains on both the carpets and wallpaper in numerous locations; oily / sticky residue of some sort in several locations on horizontal surfaces; peeling / rusting chrome; drinking glasses had finger prints and lip (!) prints on them and were clearly not washed from previous users (I purposfully 'dirtied' them and left them out and, sure enough, they were only wiped out by room service and not washed/replaced). Service: at one point I had to call down three times over the course of 30 minutes to get someone to bring me a bucket of ice; I also had to call three times to get a laundry bag and then twice in order to get laundry picked up for express service. Spa: Attitude, attitude, attitude! Attendants were doing me a favor by responding to questions regarding times and services. Business services: Very pleasant staff, but absolutely no idea how to assist with printing or transferring a document electronically. Breakfast: Quality was good; service was adequate; menu did not change over the course of 5 days. Checkout: More of the same in terms of the wait; I checked and it was 11 minutes before I could see a receptionist, all of whom were talking on their mobiles at one point or another. 4 - 5 Stars? You have got to be joking! I honestly would not return if it were free. Far and away my worst experience in Singapore, or anywhere for that matter where 'luxury' hotels are concerned. Don't make the mistake I did by staying here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We regret that your stay with us did not meet your expectations and we sincerely apologise for the lapse in service. Rest assured this is not the usual hospitality standard we endeavour. We would appreciate if you could kindly write in to Enquiry.MHS@millenniumhotels.com to facilitate communication with you personally. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.