We checked in to this hotel on the day of the Singapore National Day Holiday which was 9 Aug 2013. We arrived at around 2pm as which was the standard check in time and the lobby was like a zoo. There was no system at all and the staff members were not too efficient and it took quite a while before I can talk to the front desk receptionist. Unfortunately, what I was told after they swipped my credit card was, "Sorry Mr. Pao, your room is not ready yet and we will try to get it within an hour". Based on what I saw that day, there were quite a number of guests who checked out their room after 2pm (which should be considered as late check-out), my argumnet was if you knew that the hotel was fully booked, why did you still allow the guests to do a late check-out. After waiting and waiting for almost an hour, nobody every came to tell me when my room will be ready. I have to check it myself by fitting against another tens of people waiting for their rooms as well. What kind of service is that! Also there were enough seats in the check-in area so people has to sit at the coffee shop next by and some of the guests had down to no choice by sitting on the side of the coffec shop who were then being told they can't sit there. On top of that, the room had a smell when we walked into the door and we tried to ask the hotel if they can changed it for us. In return, we got a blunt response by one of their so called service center agent, "we are full house today, I then asked her to try her best and has her to call me back but nobody ever got back to me".
The worst was the breakfast, we booked our room under the rate with breakfast. We went down to the Cafe2000 at around 9am and the place was packed. There wasn't enough staff to servce the customers and there was NO order at all. We were waiting on the queue to be seated and next thing we saw was some people just walked straight in and took whatever was available. The restaurant staff didn't even check people's room number so even a stranger NOT staying at the hotel can just walked in to the restaurant to take breakfast. The hygenie in the restaruant also not good as we found most of the glasses (for the juice) have stain on it which was quite digusting. Finally, my wife and I decided to leave and take our kids to the McDonalds nearby. You can imagine how bad it was as we decided to go to MacDonalds instead of taking a buffet breakfast at the hotel and actually the food at MacDonalds was not bad at all.
Because of all of the above, I decided to cut short of my stay. Instead of staying for three nights, we only stayed there for a night. We checked out immeditately after we had our MacDonalds breakfast. M Hotel claimed themselves to be a 4-Star hotel but I think it is even margianlly for a 3 Star.
Will NEVER NEVER stay at this hotel and its chain again and will not recommend anyone to choice this hotel and its chain.
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- Also Known As:
- Singapore m Hotel
- M Hotel Singapore