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“Completely avoidable” 2 of 5 stars
Review of M Hotel Singapore

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M Hotel Singapore
4.0 of 5 Hotel   |   81 Anson Road, Singapore 079908, Singapore   |  
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Ranked #109 of 294 Hotels in Singapore
Mumbai, Maharashtra, India
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Completely avoidable”
2 of 5 stars Reviewed August 11, 2013

I have stayed at the M a couple of times as part of my corporate stay and find the overall hotel pretty average. The rooms are functional and nothing extraordinary. The service is quite poor though and staff attitude is anything but welcoming. Everyone seems to find a reason to say no. The breakfast option in the morning is also extremely average with very limited options and a fairly crowded restaurant. Location is also in a place where you will have nothing to do if you happen to be there with time to spare. Overall, an avoidable hotel unless you have a pressing need to stay in that location.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear RBhowmik,

We have taken note of your feedback and we apologise for the lapse in service delivery. Rest assured this is not the usual service standard and we will review and make improvements accordingly. We hope to restore your faith in us and we wish to have the opportunity to welcome you back again.
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713 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2013 via mobile

I checked in at M Hotel as a part of my corporate stay and from that point onwards my woes began. My card didn't work in their machine so they told me to arrange for at least a day's payment in advance otherwise I wont be allowed to check-in. I walked to the nearest ATM to withdraw money and when I came back to make the payment I was told that the pay would hold good only for one day and the next day I'll have to pay again. This infuriated me as I was told to make a day's payment in advance to ensure a booking. After a lot of to and fro they after I told them that being a weekend my office was closed and they would process the payment on Monday.
Also when I entered the hotel I was told that I would be given a complimentary welcome drink which they promptly denied after my check-in was done on the pretext that the drink was only offered earlier as I had to wait for the check-in ( didn't I wait and later walked to the nearest ATM to withdraw cash for check-in ? that too after a long flight).
To top it all I had to carry my luggage from the reception all the way to my room (again a first of its kind which I've never experienced anywhere in the world). Overall the hotel is only good for its location and nothing else. I guess you'll get a better reception and courtesy even in a small guest house as compared to M Hotel

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear subkilmer,

We sincerely apologise for the lapse in service delivery during your check-in. Please allow us to investigate and address this with you personally. We would appreciate if you could write to us to facilitate our communication so as to restore your faith in us. Thank you.
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Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 10, 2013

We booked a Superior room via Agoda, and via email, I was told by M Hotel management staff that booking through a 3rd party website doesn't entitle me to the perks of a Gold-tier member. However, I was given the choice to choose either a early check in or a late check out (we chose the latter), on top of a room upgrade.

On the day of checking in, we were served by Nadia, who gave us the first taste of our wonderful getaway. We went at close to 12pm, still hoping to try our at an early check-in, and she let us check in without any questions. She also kept the hotel's promise of letting us check out later than usual at 2pm. That was not all. Being a Gold-tier member, we were supposedly allowed to check out at 4pm, but Nadia explained that she couldn't do that due to the high volume of guests the hotel is expecting over the two back-to-back public holidays in Singapore (followed by the weekend), and as a result of that, she upgraded our rooms by 2 grades, to a Club Deluxe room located at level 28, second highest level of the building. Thereafter, the perks of staying in a Club room came flowing to us - complimentary wifi (3 login accounts as we have 3 devices), complimentary breakfast a the club lounge at level 28, complimentary cocktail from 6pm to 8pm at the club lounge and private check out.

The club deluxe room was considerably big, with a working desk and a large TV, which I hook up my mac mini to. The bathroom is of OK size, and comes with a bathtub and a separate shower.

On the afternoon of our check out, the room's phone rang at close to 2pm (check out time). We thought it was the usual check out reminder that most hotels have. But to our surprise, it was a call from an Assistant Manager, Rasyidah, tell us she wanted to meet us at the reception area at level 28. When we went out, she was there to help us check out! Excellent service.

Great, great hotel. Superb service.

Will come again! If not this hotel, then definitely other MNC group's hotels!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear Alex_GCS,

Thank you for the glowing review and five star rating. We are humbled by your kind compliments and it is most delightful to know your splendid stay was further enhanced by both Nadia and Rayidah’s affable service. We will continue to upkeep the high hospitality standards of the M Hotel Singapore and we look forward to being of service to you again soon.
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Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2013

I stayed with my family for 3 nights in this hotel. It was quite well-kept (I said 'quite' because there was some black stain at one corner of the bed sheet and a few small tears on the pillow cover and blanket). Besides, the cupboard in my room couldn't have its sliding door closed properly, leaving a gap which would cause the light to be switched on all the time and that disrupted by sleep.

The shower area is a bit too small and the water would leak out from the gap at the sides of the glass door, making the toilet floor wet as well. Similarly, the swimming pool seems much smaller in actual size compared to what was seen on others' photo. Overall, I am quite satisfied with the stay aside from what have been mentioned above.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear BillyFCC,

Thank you for your review. We regret there were some areas which we have fallen short. We have taken note on your feedback and will certainly look into areas for improvements. Nonetheless, it is good to know that these shortcomings did not mar your overall good impression of us. We look forward to welcoming you back and experiencing another fruitful stay.
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 7, 2013 via mobile

We had asked for the "Ask Alfred" kids concierge to be added to our stay, but the reception staff didn't seem to know what we were referring to even. After that was sorted out, we still didn't receive the package until after several reminders and even then some items were missing.
Not the kind of service standards we were expecting from a hotel of this standing.

The rooms were comfortable and spacious. Bathroom was well-stocked and towels were large and soft. Shower stall was a bit too small for comfort. Pool was very small too. And there was no free Wifi and that was a big minus point for us.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear Sharentay,

Thank you for your review. We regret some aspects of your stay were less ideal and we apologise for any inconvenience caused. Please rest assured we will reinforce training for our staff to better provide for the needs of our valued guests.

Additionally, with regards to your comment on free wifi, you would be pleased to know that our Club and Suite room packages are inclusive of complimentary wifi amongst other exclusive benefits.

Alternatively, do check out our official hotel website periodically for special room offers bundled with free wifi: http://www.millenniumhotels.com.sg/mhotelsingapore/hotel-specials.html

We look forward to welcoming you back soon.
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Singapore
Top Contributor
60 reviews 60 reviews
56 hotel reviews
Reviews in 22 cities Reviews in 22 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 6, 2013

This would be my fourth stay with M Hotel and I would say they have a proven track record for one of the finest front desk staff that I have encountered. Special mention to Cheryl who checked me in this month for a last minute one-nighter. Checked in during the evening and knowing that I needed only a nights rest with a very early morning check-out, she took initiative and accorded me an upgrade. When requesting for my complimentary parking, Michael the bellman, only asked for my room number and did not delay my time by verifying my full details as he already recognised me around the lobby. He later then got my details on his own as I saw the log sheet in the morning upon check out. Splendid concern and flexibility towards their guests. Thumbs up!

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 18, 2013
Dear PatrickTunney,

Thank you for your excellent review and five star rating. We are heartened to hear of your appreciation towards both Cheryl and Michael’s exemplary service and it is good to know that they have made a positive impression during your stay with us.

We will definitely convey your feedback to them which will go a long way in rewarding their good efforts. We cannot wait to welcome you back for another memorable stay experience at the M Hotel Singapore.
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Kuala Lumpur
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 3, 2013

This hotel was my home for a week and having stayed in many hotels before, I can't say that this is one hotel that I would willingly come back to. I just really missed home after my stay. It's not a bad hotel but for its price, it isn't a great one. Checking in and checking out took a long time. When my room was booked, they only had twin beds available (I was solo) and I had to make do with that. The walls aren't exactly noise proof so you'll hear it when there's a noisy neighbor in the hallway. No bidet (or maybe Singapore toilets just don't have them). There was no extra latch on the door for security except for the lock on the door knob. Breakfast was alright. The gym was small. Decent TV channels. The location's pretty convenient with the Tanjong Pagar MRT station, a 7-Eleven and McDonald's within walking distance. Not much (affordable) food options at night. The hotel's dinner buffet seems pretty popular though.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at M Hotel Singapore, responded to this review, August 7, 2013
Dear smellyocheese,

Thank you for taking time off to share your feedback with us. We have taken note of the areas where we may have fallen short and endeavour to make improvements accordingly. We look forward to welcoming you back in the future to experience the difference.
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Additional Information about M Hotel Singapore

Address: 81 Anson Road, Singapore 079908, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Spa Hotel in Singapore
#76 Luxury Hotel in Singapore
#78 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — M Hotel Singapore 4*
Number of rooms: 412
Reservation Options:
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Also Known As:
Singapore m Hotel
M Hotel Singapore

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