We booked a Superior room via Agoda, and via email, I was told by M Hotel management staff that booking through a 3rd party website doesn't entitle me to the perks of a Gold-tier member. However, I was given the choice to choose either a early check in or a late check out (we chose the latter), on top of a room upgrade.
On the day of checking in, we were served by Nadia, who gave us the first taste of our wonderful getaway. We went at close to 12pm, still hoping to try our at an early check-in, and she let us check in without any questions. She also kept the hotel's promise of letting us check out later than usual at 2pm. That was not all. Being a Gold-tier member, we were supposedly allowed to check out at 4pm, but Nadia explained that she couldn't do that due to the high volume of guests the hotel is expecting over the two back-to-back public holidays in Singapore (followed by the weekend), and as a result of that, she upgraded our rooms by 2 grades, to a Club Deluxe room located at level 28, second highest level of the building. Thereafter, the perks of staying in a Club room came flowing to us - complimentary wifi (3 login accounts as we have 3 devices), complimentary breakfast a the club lounge at level 28, complimentary cocktail from 6pm to 8pm at the club lounge and private check out.
The club deluxe room was considerably big, with a working desk and a large TV, which I hook up my mac mini to. The bathroom is of OK size, and comes with a bathtub and a separate shower.
On the afternoon of our check out, the room's phone rang at close to 2pm (check out time). We thought it was the usual check out reminder that most hotels have. But to our surprise, it was a call from an Assistant Manager, Rasyidah, tell us she wanted to meet us at the reception area at level 28. When we went out, she was there to help us check out! Excellent service.
Great, great hotel. Superb service.
Will come again! If not this hotel, then definitely other MNC group's hotels!
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- Also Known As:
- Singapore m Hotel
- M Hotel Singapore