Reading through other comments, and having experienced so far several hotels in Singapore, Shanghai and Hong Kong, I expect a higher customer oriented service standard, especially one that matches the rates and quality of the facilities. It seems sometimes to me that a new hotel has just popped up and put in hands of a under-trained staff. And by undertrained I mean matching customer expectations, very much oriented towards good manners. If you are aware of cultural gap, and don't mind the lack of smile and accept some rudeness, than its ok.
Having said this, overall experience was very good. The hotel was easy to reach, and just five minutes walking from my office.
Check-in process was straight forward, although English skill of reception desk staff seem not great and the person had to check with two colleagues all the time (so 3 for my check-in) - but we made it through. I believe it is low season and lot of new staff is currently being trained? As long as you stick to a script all goes fine, asking something new may disturb. Access to floors with secured I'd card.
Non-smoking deluxe room was convenient and on a high floor, although facing the back of the hotel and the boring harbor, with some annoying machinery noise until late in the evening due to the construction of a new building. King size bed as requested, and a great working desk with many power plugs adapted to international devices. Comfortable bath room, safe, iron, free bottles of water, a/c wasnt noisy, and most important this hotel actually HAS room service!
11th floor gym is good with some basic stuff to keep fit, didn't try the swimming pool or the spa.
Breakfast is on ground floor (not for holiday late bird as they close quite early) with a mix of western and local food, and furthermore lunch and dinner. Keep in mind that kitchen closes 20:00. First floor has a local restaurant which was quite good, with very attentive staff.
Request not to be located in the back of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you your review, we have taken note of your comments and the areas that were lacking. Please rest assured that we will certainly work towards improving our hospitality standard. Nonetheless, we are pleased that your overall experience with us was very good and we look forward to welcoming you back again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.