It always frustrates me to see hotels get the basics wrong, especially when they have been mentioned by several reviewers recently and they'd be so easily fixed. I still don't understand why the people that run these places don't seem to be able to see things from the point of view of a guest and rectify accordingly. But I digress.
The M-Hotel looks like an older property that has been given a pretty nice facelift recently and is in a great location if you want to be in the Singapore CBD, which is where my office is located. The first impression from the doorman and check-in were good and the guy who brought up my bags was chatty and just lovely and welcoming. Our room was also spacious and nicely appointed. Apart from one room service experience (which was just ok), we didn't eat at the hotel at all during the week we stayed.
Everything about the stay (my husband came along with my on a business trip) was just fine, but the housekeeping and bathroom experiences were frustrating. As a westerner, I like to use a face cloth (aka 'face towel') and there were none on arrival. We asked to have some delivered and they duly arrived ... and were then taken away and not replaced by housekeeping the next day. So asked for some to be delivered ... and repeat. We ran out of toilet paper and had to ask for more. We ran out of soap and had to ask for more. There was only every one bar of soap and if you needed it to wash your hands it was in the shower and if you needed it for your shower it was at the sink. If they gave you another bar on request, they took the old one away.
The shower was small and very awkward to get in and out of, so it was frustrating realizing you needed the soap and then maneuvering in and out of the shower to get it. The shower also leaked all over the floor and you had to use a handtowel to mop it up each time. The area round the sink was tiny and I had bits and pieces of make-up and product stuck all over the place. There was also the (previously mentioned by another reviewer) problem of one rubbish / garbage bin, which was located in the bathroom - annoying if you made a cup of tea and needed to get rid of the rubbish.. into the bathroom. The bed was also incredibly uncomfortable and lumpy - I didn't sleep well the entire time I was there, even though it was nice and quiet.
We did visit the pool and gym area and this looked very nice and the overall look of the hotel and service was just fine for a mid / high price hotel. We had arranged for WiFi so we could work while there and this was fine, if not a bit annoying that you had to log in again every hour or so. When you're staying more than a few days and just want things to work when you need them, the little things really matter and I think the M-Hotel need to focus on some of those to keep their customers happy. I am not sure that I would choose to return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.