i've been a frequent business traveler for many years with experience staying from 5-star luxurious hotels to the very basic one in the middle of nowhere. M Hotel is by far the worst in terms of my business traveling experience. With its 5-star hotel high price, the attitude of staffs was very bad and unprofessional and the design and equipment of the room is totally silly and outdated. I've stayed in this hotel a few times when I traveled to Singapore only because it's so close to my office. But the room looks old and not as clean as it should be for the price the hotel charges. It doesn't provide small towels for hand wash. No working desk for you to work, very uncomfortable if you have to work in front of your laptop. No international adapter available for the whole hotel if your electronic device can't use the Singapore plug though there's international plug you can use near your bed. But this means you always have to use your device/laptop sitting in bed!!! how silly the design is!
No turn-down service. The service responded to my request was also slow. At similar price, you can stay in Pan Pacific Hotel with much better experience!

Hotel location is perfect for traveling around Singapore. Easy access by mrt, also close to raffles area. Merlion park area can be reached by walk as well as Harbour Front port and is near to sentosa island/universal studios (USS). Its not a family hotel but the facility and services were up to standard. Room is clean and toilet is big enough. Kids can swim in the pool although a bit small.

There are convenient stores and a shopping plaza nearby to buy foods, xchange money etc. Staffs are great, we got a free room upgrade to M-Club without any request. As we spent the whole day at USS, our big luggage were safely stored at the concierge. Thanks M hotel.

- No open free wifi.

Stayed here during the Christmas as they had a promotion for the festive period. Location in CBD area, convenient with a short walk to Tanjong Pagar station. I chose here as I wanted to be away from the crowd at Orchard but still somewhere in town. Walking distance to a 24 hour Macdonalds and 7-Eleven. The room is spacious and generally clean. Toilet is a bit cramp with a bad design, having the glass door opening to the side of the toilet bowl. Bath tub has stains and not welcoming to soak in a bubble bath. Shower area is quite slippery with no anti-slip mat provided. The room has the basic amenities and a coach near the window. It would be better if it is better positioned or even come with some adjustment of position or massage function. Bed is comfy but quality if sheets can be improved. TV set is also of an older version due for an upgrade. We skipped dinner at the Cafe 2000 but reviews has been quite good there. Overall an average stay with a couple of upgrades needed. Given the price, perhaps the Amara is a better choice.

In Singapore on business just before Christmas- when EU/Singapore trade accord agreed- "M" Hotel ideally located near the business district and even though last minute booking they couldn't have been more accomodating
Good choice of restaurants- just right for business lunches and dinners
Very reasonably priced as well
Keep in mind if needing to do some biz in Singapore