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“Pretty Good” 4 of 5 stars
Review of Grand Copthorne Waterfront Hotel

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Grand Copthorne Waterfront Hotel
4.0 of 5 Hotel   |   392 Havelock Road, Singapore 169663, Singapore   |  
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Ranked #92 of 293 Hotels in Singapore
Singapore, Singapore
Top Contributor
58 reviews 58 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Pretty Good”
4 of 5 stars Reviewed November 7, 2013

Stayed here for 2 nights and I have to say this is a pretty good accomodation.
Located near the Singapore river, the place is relatively quieter compared to the shopping belt but with more venues to hang out at night (e.g. pubs). Although not situated within the shopping belt zone, you can always take the free shuttle bus to Ochard road.

The room is clean and the bed is comfortable. Hotel staff are really polite too.

The hotel has a decent gym and tennis court.

Room Tip: choose one facing the SIngapore river
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, December 5, 2013
Dear N1t3

Thank you for your positive feedback on our hotel.

We are happy that you found the room clean and comfortable and our staff polite.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,090 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New Delhi, India
Top Contributor
108 reviews 108 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 6, 2013

If some was has got bored staying in hotels on regular visit to Singapore , one May try this hotel in River area. The rear door opens to the river front which. One can follow and reach Robertson quay and Clarke Quay ( though this one may be 3-4 km) walking. It's full of restaurants. One has to really gamble to choose which restaurant to try in the vicinity. We were there on Halloween Night and night was lively even around 2 am midnight. Hotel is well located. We had complimentary breakfast and we're not disappointed as the spread was excellent. We took upgraded room which was bigger though we paid about 100Sgd extra but bathroom thought clean and we'll maintained has an engineering/ plumbing flaw which strangely none have noticed till date and when informed to front office they were surprised. The room we stayed on 7 th floor water would flow out of shower area no matter what common sense you use. But that apart the hospitality was excellent check in and check out was smooth and staff ever helpful. The hotel has courteous staff and this was my first stay here and it matched all expectation. Value for money.

Room Tip: Choose top level and upgraded rooms as normal rooms should be small.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, December 5, 2013
Dear abhijitsengupta

Dear abhijitsengupta

Thank you for your positive review on our hotel.

We are glad that you liked the location and the buffet breakfast. We are also happy that you found our staff hospitable and courteous.

As for the bathroom, we are working on improving it.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2013

Let's start with location, people stay its a bit far out, I think many of the places r walkable 30 minutes to china town, 30 mins to orchard road, 30 mins to museums taxi to little India, walk down the quay at night to lots of restaurants
Now the room ,very good , ask for the city side , great views, nice pool only me using it ! Gym etc all there . Room service was a bit slow .. But the rooms r clean and - Ali the concierge was very helpful and gave us discount tickets for various things
Breakfast us worth the $ and sets u up for the day all in all I would stay there again

Room Tip: Ask fir the city side
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, November 8, 2013
Dear Nicky H

Thank you for your positive feedback on our hotel. We are happy that you liked the location, gym and pool and enjoyed the picturesque views from your room. We have conveyed your favourable comments on our Concierge to our Front Office team.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 30, 2013

Hotel was nice but you weren't within walking distance of much. Views of the major demolition across the road. The room was small as was the bathroom. Kind sized bed wide but not long. Pool was a nice temperature and pleasant area.

Room Tip: Try to get a room facing the back (riverfront). It's much nicer than the demolition site althoug...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, November 8, 2013
Dear kscott4

Thank you for your feedback on our hotel. We are glad that you liked our pool. Our hotel is within walking distance to Boat Quay, Clarke Quay and Robertson Quay and you can enjoy a scenic, leisurely walk by the river. We are also about ten minutes walk to Great World City Shopping Mall.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 30, 2013

The Grand Copthorne Waterfront hotel is centrally located in Singapore. The rooms are clean and spacious and the hotel offers a numer of in-house dining options. The staff are friendly and accomodating. The location of the hotel is made better by taking a stroll along the river to one of the many restaurants and bars on the river just 5-10 minutes walk away.Not the hustle and bustle of Clarke Quay, but for many that might be an advantage. If you want to do something unusual in Singapore - such as walking - Orchard Road can also be reached in 20 minutes on foot.
It should be noted that the hotel has a large conference capacity so parties, conferences, etc. are a common occurrence.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, November 8, 2013
Dear Mette H

Thank you for your excellent feedback on our hotel. We are glad that you liked the location and were impressed with our clean and spacious rooms and our friendly and accommodating staff. It was also wonderful that you enjoyed the variety of dining options in-house.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 29, 2013

Second stay the the Grand Copthorne this year. Booked a club room and received a complementary upgrade to a suite upon checkin. The suite was excellent - much better than the room I stayed in earlier in the year. Super large lounge and large bedroom, and huge bathroom with massive bath and walk in shower - all very clean. Great second impression! The club lounge was nice and provided complimentary snacks and drinks during the day. It also provided a good breakfast and a selection of happy hour wines, beers, spirits (and cocktails) and soft drinks in the evening. The lounge is long but a little narrow and can get a little crowded and noisy in the evening.The club lounge staff were OK (again). Some were really friendly and particularly helpful and others were not. I think the standard could be improved. The lobby bar (can't remember its name) was nice and served some great food - inside and outside on the river terrace. The staff in the bar were very friendly and helpful. The taxi chap (can't remember his name) was amazing and remembered me from my last visit and called me by name. Very nice Chinese restaurant immediately next door (same building) that served wonderful food and provided great entertainment. Along with a couple of others, this hotel is on my list of places to stay in Singapore but only on the club level.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, November 8, 2013
Dear mrcwhite

Thank you for your fantastic review of our hotel. We are happy that you have enjoyed your stay with us and had positive opinion on the suite, large lounge, bedroom and bathroom. We are delighted that you have enjoyed breakfast at the Club Lounge and were impressed with the service and food quality at The Piano Bar.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
4 of 5 stars Reviewed October 29, 2013

We had a really lovely family vacation here. Everything from our check in to our departure was well managed. Our room was on the 14th floor and the view was amazing. The staff was really helpful and ready with suggestions (information about the Marina Bay being only a few minutes away came from them). Also the hotel is pretty close to the city center and offers a very quick walk to Clarke Quay, which (as informed by a very helpful staff) housed a lot of eateries. They even had a shuttle bus service to Chinatown (which we all were dying to visit) which was complimentary and which we gladly accepted. They really made our weeklong stay quite pleasant and memorable. The breakfast buffet was really delicious and had a lot to offer s it had a lot of variety. The prices are really reasonable. I say it’s a fantastic hotel ideal for tourists. We have decided to visit it again because it deserves a revisit and is worth it.
Tip: Consult the staff for navigating around Singapore. They are really helpful."

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, November 8, 2013
Dear Jacob E

Thank you for your excellent feedback on our hotel. We are delighted that you had a lovely stay and liked the ambience, view, location, service of our staff and our food.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Copthorne Waterfront Hotel

Address: 392 Havelock Road, Singapore 169663, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Singapore
#68 Luxury Hotel in Singapore
#69 Romantic Hotel in Singapore
#76 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Copthorne Waterfront Hotel 4*
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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