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“Clean and tidy. Friendly staff” 4 of 5 stars
Review of Grand Copthorne Waterfront Hotel

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Grand Copthorne Waterfront Hotel
4.0 of 5 Hotel   |   392 Havelock Road, Singapore 169663, Singapore   |  
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Ranked #97 of 294 Hotels in Singapore
Welington
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Clean and tidy. Friendly staff”
4 of 5 stars Reviewed August 4, 2013

I stayed five nights in this hotel. The staff has been really helpful throughout my stay. The internet connection is very good. I especially like the design of the buttons for cleaning the room. Great facilities. The only thing inconvenient is the plugs in the room. Most plugs were either close to the floor or blocked by the desk. It is uneasy to recharge the electronic devices.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 13, 2013
Dear Janet C,

Thank you for your wonderful review, it is heartening to hear that our staff left a positive impression during your stay with us. We have also taken note of your comment regarding the plugs and will look into areas of improvement where possible. We look forward to welcoming you back and being of service to you again.
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1,163 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Newcastle, Australia
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 1, 2013

A very nice hotel in a good location. The rooms are very clean and spacious and we were provided with robes and slippers which is a nice touch after a long flight. We requested interconnecting rooms and these were provided. We enjoyed the good variety offered at the buffet breakfast, we were seated quickly and service was very good. After check out we stored our luggage at the hotel and used the free shuttle to Orchard Road. This is a good hotel for a relaxing stopover and I would definitely stay there again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 13, 2013
Dear DeGios,

Thank you for your kind recommendation, we are pleased to hear of your superb stay at the Grand Copthorne Waterfront and it is most heart-warming to hear of your impending return to stay with us again. We cannot wait to create many memorable stay experiences for you and we look forward to welcoming you back soon.
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Sydney
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 31, 2013

Got a better deal over the internet than going straight to the hotel, which I can never understand, but we paid the going Singapore rate for a reasonable hotel and were pleasantly surprised. We had swapped at the last minute from another cheaper hotel because I didn't want a room with no windows or one that was small and faced a noisy street.
Got a "bay" view room that looked down the river towards the buildings around Marina. The room was clean and bright and the view great.
Internet on my Android tablet in the room was complimentary but almost useless due to some proxy constraints that meant I couldn't get beyond the first page for many sites. That said, the staff were helpful when an emergency at home meant I had to jump on to booking sites and print results using their business centre.
Loved the 20 minute walk from the hotel down along the river to Clarke Quay MRT station as the starting point for our daily excursions. Lots of coffee shops and restaurants on the way depending on the time of day and which side of the river. For someone else this might be a bit of an ask in the heat, but we found it a good wind-down at the beginning and end of the day.
Overall, not cheap, but a very relaxing and pleasant couple of days stay.

Room Tip: Try to get a deal that gives you the view down the river towards Marina Bay.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 13, 2013
Dear Mature_traveller00,

We appreciate your insightful review of your recent stay with us. We are glad you enjoyed a restful stay at the Grand Copthorne Waterfront and liked the hotel locale and helpful service accorded by our staff.

In our continuing efforts in striving for excellence, we have taken note of the area in which we may have fallen short. We endeavour to make the necessary improvements and look forward to welcoming you back again to experience the difference.
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Sydney, Australia
Top Contributor
130 reviews 130 reviews
31 hotel reviews
Reviews in 51 cities Reviews in 51 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 31, 2013

I have stayed in many hotels in Singapore but this one was very good value and surprisingly in a very good location. It is on the river withing walking distance of Clarke and boat quay. Facilities were good, the gynm well equiped. Breakfast waa ordinary as was other food I ate in the hotel.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 1, 2013
Dear Chris L,

Thank you for taking time off to share with us your invaluable insights. We appreciate your good feedback and we are glad you found the hotel location and facilities to be highly satisfactory.

Also, we have taken note of your comment regarding breakfast and we will look into areas of improvement. We hope to be your preferred choice of accommodation in Singapore and look forward to welcoming you back soon.
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Athens, Greece
Top Contributor
333 reviews 333 reviews
156 hotel reviews
Reviews in 155 cities Reviews in 155 cities
343 helpful votes 343 helpful votes
5 of 5 stars Reviewed July 28, 2013

Fast and eficient check in , big rooms and very good breakfast (not in the price).
Location in quite area by the river . Since taxis in Singapore are cheap this is not a problem. You can go easily go everywhere.
Free and fast Wi Fi in the rooms. recommended

Room Tip: Ask for river view rooms if available
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 1, 2013
Dear BIZAS,

Thank you for your wonderful feedback and kind recommendation, it is heartening to hear that you consider the Grand Copthorne Waterfront an excellent hotel which is value for money for the standard of hospitality we offer.

In addition, you would be pleased to know that we offer a complimentary shuttle bus service to Chinatown and Orchard Road for the convenience of our guests.

We look forward to welcoming you back and being of service to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 25, 2013

We booked into this hotel for 3 nights to break up our trip home from Europe.
At check in we had the option of upgrading to Executive club. This was a great choice as it allowed us to have breakfast in the club lounge overlooking the water.The view was magnifient. Although the breakfast had less options it was preferable to the large buffet downstairs.
It also provided "happy hour " every night which provided a range of cocktails as well as delicious food.
Our room was lovely and the staff were attentive. The location of the hotel was excellent, with a river boat just outside the door as well as free shuttle to the central area.
I would definitely consider this hotel if I visit Singapore again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 1, 2013
Dear SKIpal,

Thank you for your glowing review and five-star Tripadvisor rating, it is gratifying to hear that you enjoyed your stay with us as well as the Club Room benefits and amenities. We look forward to welcoming you back for another fruitful stay.
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Colombo, Sri Lanka
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

I luckily got the accommodation,since our flight was delay,got one night stay,when check in the dinner was ready & i got one big TPL sharing room only for me in the upper floor,everything has been there, but not too much time to spend due to my flight is on the next day...superb stay

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, August 1, 2013
Dear Azmi F

We are pleased to hear of your superb stay at the Grand Copthorne Waterfront. We would love to create many memorable stay experiences for you in the future and we look forward to welcoming you back soon for a longer stay duration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Copthorne Waterfront Hotel

Address: 392 Havelock Road, Singapore 169663, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Singapore
#70 Romantic Hotel in Singapore
#72 Luxury Hotel in Singapore
#76 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Copthorne Waterfront Hotel 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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