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“Poor service” 1 of 5 stars
Review of Copthorne King's Hotel Singapore

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Copthorne King's Hotel Singapore
4.0 of 5 Hotel   |   403 Havelock Road, Singapore 169632, Singapore   |  
Hotel amenities
Ranked #164 of 294 Hotels in Singapore
Dubai
1 review
4 helpful votes 4 helpful votes
“Poor service”
1 of 5 stars Reviewed July 3, 2013

I book my trip through Cleartrip and their itenary said check in time 12 pm but when I reached their we had to pay extra money for early check in as their time was 2 pm. Room were very small hardly you can move.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, July 11, 2013
Dear Haider R,

We regret there was confusion over the check-in time, please allow us to investigate. Usually when rooms are available at 10 am to 11am, we will check in the guests accordingly knowing how tiring it can be after a long flight. Kindly leave us your contact details so we can address this with you personally. We hope this does not deter you from staying with us in the future.
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490 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • French first
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English first
Elanora, Australia
Top Contributor
57 reviews 57 reviews
43 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 1, 2013

Having been unable to get a room at my usual SG hotel, a quick, last minute booking here, based on a colleagues recommendation, was the go for my two night stay.

Just a 3 minute stroll to Robertson Quay with its great Aussie bar and an easy 15 minute walk from Clarke Quay, Kings is a conveniently located, good value 4 star property. The reception staff were plentiful and welcoming; the rooms are small yet equipped with all amenities (except a luggage stand) and a perfectly usuable bathroom.

The gym is typical of most hotels - minimal equipment and under utilised; the pool is outdoors and very pleasant in the humidity of Singapore.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, July 11, 2013
Dear bew996,

Thank you for your good feedback. It is heartening to know that you had a pleasant stay with us. Your kind words are deeply appreciated and we look forward to welcoming you back for another fruitful stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 23, 2013

Before staying in this hotel and looking at the pictures on the net, the hotel looked impressive. I didn't read the reviews however so maybe I think I had high expectations for staying here based on just the pics. We arrived at the hotel at 6 a.m. in the morning. Of course we were grouchy, didn't have much sleep, and generally not in the best of our moods. We get down from the taxi and there is no one there. Not a porter or any hotel staff to take the bags or help us out. Aren't hotels generally suppose to have a concierge or porter system ready with a trolley 24/7? No such thing. Terrible bad first impression. So with the help of the taxi driver we had to take our own bags down and drag all the way up to the reception area. We had a small incident at the reception, but that was entirely not the hotels fault so I won't get into the details of that, however all I will say that from their end it was not entirely friendly or with smiles. When we headed towards the room after breakfast, once again there was no porters to help us out with the luggage, instead of wasting time we took the initiative ourselves and took the bag ourselves.

The rooms are nice and clean, as well as the bathroom. Only complain was with the shower which was either too hot or too cold but never warm when you take a shower. You have to wait a while till the heater kicks in and you actually get hot water. There are no sockets near the bed so you will not be able to charge or use the laptop plugged in while you are in bed. For that you have to put all your electronic devices at the study table which has ample plug points.

All in all the rooms are clean and great to stay in, however due to the bad service it is not worth the value for money that they are charging for the room. While we were there, a lot of guests were staying there from all over the world, knowing this they should have stepped up their game, but I saw no such "extra" service from their part.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, July 11, 2013
Dear Suez I I,

While we constantly strive to offer high hospitality standards, we apologise for the lapse in service standards accorded during your stay. Rest assured we will make necessary improvements and provide additional service training to our staff where appropriate. We hope to restore your faith in us and we look forward to welcoming you back in the near future.
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 4, 2013 via mobile

Stayed over the weekend! Got a room in the Tower Wing - the older rooms. Although probably not as posh as the Main Tower but rooms were quite clean, comfortable, and reasonably furnished.

The bed was quite comfy too, albeit slightly small - merely a double bed! And the pillows were slightly too flat.

We enjoyed the Penang Hawker Fare in the Coffe House. But, I remembered the food used to taste better and there was a wider variety.

Location-wise, it is within walking distance from shops and Chinatown. If you do not feel like walking too much, there is a public bus stop a couple of hundred meters in front of the hotel, which will connect you easily to any destination on the island!

Overall, the environment was pleasant, and service was friendly. We had a pleasant stay. Will stay again.

  • Stayed May 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, June 19, 2013
Dear Allan P,

Thank you for your good review. We are absolutely delighted to know that you had a pleasant stay at the Copthorne King’s and that you will stay with us again. Your words are motivation for us to continually strive for the highest hospitality standards. We look forward to welcoming you back soon.
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Redcar, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 18, 2013

We stayed here for 2 nights in April and as the title suggests it was a pleasant comfortable stay. Robertson quay and Clark Quay are close by but in Singapore taxis are the one thing that is dirt cheap so it makes no odds paying huge amounts to stay in prime locations.
The staff were very friendly and genuinely happy to help.
We did not eat in the hotel so cannot advise on that and the wifi was quite expensive.
That aside we would have no problem recommending the Copthorne Kings.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, June 19, 2013
Dear Joninho75,

Thank you for your wonderful feedback. It is heartening to know that you had a pleasant stay with us. Your kind words are deeply appreciated and we look forward to welcoming you back for another fruitful stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 8, 2013

Not a bad hotel for business stopover
The rooms are clean and comfortable. However the rooms at the back of the hotel suffers a little from the noise of a huge air conditioner (for the whole hotel)
The shower is a bit weak on the 6th floor but the hot came through eventually.
The buffet evening meal wasn't to my liking, the a la cart meal was nice but my medium steak was a little rare. All in all not a bad business stay

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, June 19, 2013
Dear Gerryriddler,

Thank you for your good feedback. We are glad you had an enjoyable stay with us and liked the well-appointed rooms and centralised hotel location. We look forward to having you back and being of service to you again.
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Singapore, Singapore
Top Contributor
142 reviews 142 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 4, 2013

location is great, it was within walkable distance to robertson quay and also great world or zouk..room is nice although the door couldnt not be open out to the balcony... service was fast... a very nice stay !

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CopthorneKingSing, Hotel Management at Copthorne King's Hotel Singapore, responded to this review, May 16, 2013
Dear PEili K,

Thank you for your great feedback. We are glad you had a wondrous stay with us and liked the well-appointed rooms, efficient service and centralised hotel location. We look forward to having you back for another pleasurable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne King's Hotel Singapore

Address: 403 Havelock Road, Singapore 169632, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#88 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Copthorne King's Hotel Singapore 4*
Number of rooms: 314
Official Description (provided by the hotel):
Modern Twelve-story Hotel with attached 20-story circular Tower (1978). ... more   less 
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Also Known As:
Copthorne Kings Hotel Singapore
Singapore Copthorne Kings Hotel
Copthorne King's Hotel Singapore

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