Contradicting but true. My experience based on ONE visit.
The Raffles Hotel, a hotel I always dream of being residence of even for a day. Locals pride themselves having a iconic and unique hotel where luxury accommodation is at it's finest.
Truly and experience worth a lifetime, the colonial contemporary architecture with small details on the walls and the majestic marble flooring accompanied with the touch of personalised service.
I arrived alone and was assist at my transportation. Upon entering the complex, I was stopped by the gentleman who assisted me at the driveway with a delayed "Excuse me, can I help you". As informed that I was making my way to the lobby for check-in, I was escorted gracefully to the front desk. After completing the checking-in process I was told to await on the butler to show me to my suite. Instead, an agent at the front desk assisted me. A pleasant conversation, we engaged in. Well versed and informative is the agent ANNA and also helpful. On my return to the reception to pick up my partner, ANNA was very polite and she was able to address myself by name.
The room was amazing and grand, the facilities compliment the decor however this meant that the TV was old and dated. The tele is functional and cable channels are available but you'll never get HDMI on a CRT television set.
The little things made the room special such as the potpourri in the cabinets which smells great! WiFi is strong and fast which is perfect for business travelers or the techsavvy. 3G/LTE reception is almost nonexistent but that's not the fault of the hotel. The Flower arrangement in the room is beautiful!!
Concierge is excellent in getting my reservations for dinner elsewhere was done quickly.
As mentioned by several other fellow guests on their reviews, the butler service or lack thereof when requested over the 'service call' button at the room's console was returned by a courtesy call instead of a physical butler as promised on the pamphlets and room directory. Nevertheless the gentleman or occasional lady over the phone is informative and helpful to our request.
The only downside is that the staff at the entrance of the lobby whose enforcing the Residence-Only access offended me.
On my next entry to the lobby, I was stopped by the bellman who offered assistance of which I request where the nearest washroom and was directed to the raffles arcade washrooms instead and refused my entry. I am sure I wasn't ill-dressed or any less casual then the Caucasian guest in shorts sitting in the lobby.
Again when I wanted to visit the outlet Tiffin Room and view the Pool.. I extended a greeting to the staff at the entrance and was not acknowledge when I greeted this individual, instead a response "Sorry, Residence only", ticked off I responded "I KNOW" and continue my way into the lobby and was forcefully stopped by him again "Sorry, you're not allowed in here, Residence only". At rage I raised my voice at the gentleman of which I am not proud of because speaking to a working staff at that tone is unbecoming of me, I said "I'm very sorry, I stay here!". Completely offended, I 180ed my way out.
During my course of stay, I never visited the Pool or anywhere beyond the boundary of Tiffin Room for breakfast and the front desk.
Breakfast is 0630hrs to 1030hrs please help yourself to the seating as the podium is unmanned. Breakfast spread is decent and quality of food is good, produce is of great quality which can be seen at the fruit section. Watermelon, Grapefruit, pineapple was of best quality. Breakfast staff is polite, helpful and quick with service, however understaffed until 9am, difficult to get service attention until then.
- Official Description (provided by the hotel):
- Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance.Raffles Spa provides pampering relaxation while the boutiques of Raffles Hotel Arcade offer ample opportunities for retail therapy. Raffles Hotel Arcade houses a fine selection of elegant international brands including Tiffany and Co. and Louis Vuitton.Be it business or leisure, the charms of this luxurious Singapore hotel are enticing. 15 restaurants and bars beckon, including the Long Bar - home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Bar & Billiard Room, well-known for its legend of "The Tiger under the Billiard Table."This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more less
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- Also Known As:
- Singapore Raffles Hotel
- Raffles Singapore
- Raffles Hotel Singapore