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“Raffles hotel is the BEST.” 5 of 5 stars
Review of Raffles Hotel Singapore

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Raffles Hotel Singapore
5.0 of 5 Hotel   |   1 Beach Road, Singapore 189673, Singapore   |  
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Ranked #3 of 294 Hotels in Singapore
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
“Raffles hotel is the BEST.”
5 of 5 stars Reviewed July 17, 2013

Raffles hotel is the very best hotel we have ever stayed at. We went there for a special treat for our 43rd wedding anniversary and we were treated like royalty. Our butler Siti was great and very helpful. We were given a lovely bottle of champagne to celebrate our anniversary which was very nice. The breakfast in the tiffin room was fantastic and we didn't have to wait for anything. We were very well looked after by all the very friendly staff who couldn't do enough for you.
Our Court yard suite was so nice with a king size bed and a lovely bathroom and the most lovely smell every time you went into our suite. We love Singapore and will be back and hope to stay at Raffles again. It was the best time of our lives and would recommend Raffles to anyone that wants a Quality five star hotel . Thank you Raffles for making our stay with you a special one and we will be back.

Room Tip: We found the court yard suite very quiet and would choose that again.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, August 28, 2013
Dear Dave B

Greetings from Raffles Singapore.

Thank you very much for your wonderful review of your stay for your 43rd wedding anniversary. We are delighted that Raffles was able to play a part in your celebrations and that you felt you were treated like royalty and it was the best time of your lives - an accolade indeed! We have passed on your kind comments to Siti and the staff - – all our staff pride themselves on ensuring that all of our guests are well looked after and are delighted to see your feedback.

We look forward to seeing you again soon in Singapore.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Melbourne, Australia
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 15, 2013

I had to stay at Raffles to find out why it is rated consistently highly in the face of its eye-watering prices. I was impressed. I'd walked round the public areas and eaten at one of the bars on previous occasions, so I also wondered if the number of casual visitors would detract from the experience of staying at the hotel. Not at all. The courtyard suite we stayed in was completely separate from the public areas, and actually felt tranquil - quite remarkable in the middle of Singapore. The whole hotel has such an air of history and opulence without being at all stuffy or pretentious. The staff are smoothly efficient and friendly, and service is prompt. We arrived at 9.00am from an international flight, but our room was available immediately which was much appreciated. The personal butler took some getting used to - no tea making facilities in the room, so we had to ring for refreshments. The suite was lovely, with old-style but quality furnishings, and I had no issue with the standard of the bathroom at all. I think a more contemporary fitout would detract from the period feel, and would quickly date.

So, in summary, I'm a Raffles convert. My husband, who was sceptical about staying here, said as we were leaving, 'I think we'll be back'!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, August 28, 2013
Dear maxie88

Greetings from Raffles Singapore.

Thank you for your delightful review of Raffles – I am so pleased that you are a convert and that you may be back soon! Many of our guests comment on how tranquil Raffles is – indeed we like to think of it as an oasis, so it is good to hear that you appreciated how remarkably calm the hotel and gardens are, despite being right in the heart of Singapore. I was also delighted to read your comments that you felt that we have a balance between history and opulence without being stuffy or pretentious. We do feel we are the keepers of the hotel’s 125 year history, but that we also have a responsibility to keep it fresh and ready for the next chapter.

We look forward to seeing you both back here before too long.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2013

This was our first time staying at Raffles Hotel and every expectation was met and surpassed.

I selected Raffles on the basis of TripAdviser reviews and of course because this hotel is so essentially linked to the history of Singapore. Our three day stay was just perfect from the moment we checked in until we had to say a sad farewell on our departure. It was amazing how much we were made to feel welcomed in the hotel from all the staff and with its colonial charm it really did make for a memorable experience.

We stayed in a Courtyard Suite and it was excellent. Very spacious room, quiet, cool, comfortable king size bed and a very well appointed bathroom. OK, so the room did not have the latest model TV but, c'mon seriously, if you are holidaying in Singapore and you have time to be sitting in front of the "idiot box" then maybe you should think about your priorities. Surely the Raffles "experience" is all about staying in such a famous hotel and exploring the beautifully maintained grounds, all three floors of little balconies and anterooms, the pool area, the bars and dining rooms, etc ... and that's just the hotel! Then there are the adjacent bars, shopping areas and sights and sounds of wonderful Singapore to explore. To be honest we didn't feel the need to look at TV once and with very good internet facilities in the hotel you don't need to anyway.

We had breakfast each morning in the Tiffin Room, drinks in the Writers Bar and the Long Bar, dinner in the Tiffin Room (Northern Indian fare - excellent) and everything was perfect.

By way of contrast, after we left Raffles we went travelling further afield but then returned to Singapore and stayed one night at Marina Bay Sands to experience another top class hotel - I suppose at the other end of the spectrum. Whilst we really enjoyed that experience and it is trully an amazing hotel with excellent facilities and "that" infinity pool, if I had my choice of hotels in Singapore I would always stay at Raffles. Why?, because of the undeniable history and grandeur of the hotel, but more importantly because we really were made to feel at home there in a very personal way.

PS. We especially commend Marvin who looked after us for breakfast in the Tiffin Room each morning. He was very professional, friendly and attentive, and he demonstrated a real flair and enjoyment in looking after us. Thank you "marvellous" Marvin!

Raffles Hotel is it for us.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, August 28, 2013
Dear Nick S

Greetings from Raffles Singapore.

Thank you for your lovely review of Raffles following your recent three day stay. I am delighted to read that the whole experience was perfect – and that your only sadness was having to leave. Your kind words about the staff have been passed on: it really matters to them that every guest is made to feel really welcome and relaxed.

We are very fortunate to have such an extraordinary heritage building, with large gardens, that are full of atmosphere and stories gathered over the last 125 years – truly irreplaceable. But , as you say, it is the individual staff members that make the experience really memorable. So it is great to hear about Marvin in the Tiffin Room looking after you so well – it is people like him that personify the Raffles spirit – and what we like to call “emotional luxury” – which goes a step beyond mere physical luxury.

We do hope to see you back again very soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Gold Coast QLD
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2013

This is our 3rd visit to Raffles and this is simply the best hotel in Singapore we cannot fault it in anyway possible, the staff are very friendly,attentive and polite in all areas. The hotel serves the highest standard and it is excellent in every aspect. The rooms are very spacious and very comfortable and very clean.Our 3 butlers were first class wish I could have brought them home with me!!! Until the next time Raffles has many beautiful memories for us.

Stayed June 2013, travelled as a couple

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, August 28, 2013
Dear cj1GoldCoastQLD

Greetings from Raffles Singapore.

Thank you for posting your review following your third stay at Raffles Singapore recently and the generous things you have said about the faultless experience – we have passed on your comments to your three butlers who were delighted to be remembered.

We do hope that Raffles do not stay just as a memory for too long - and that you will be back soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2013

Probably a must do whilst in Singapore is to have a Singapore sling in the famous raffles Long Bar. Whilst a tick list tourist spot, a very nice experience. I wold take the opportunity to wander round the hotel grounds if you can, fantastic old building surrounded by modern skyscrapers

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, August 28, 2013
Dear DH290197

Greetings from Raffles Singapore.

Thank you for taking the time to post your review of the Singapore Sling and our classic Long Bar. I am delighted that you choose to visit Raffles during your stay in Singapore and that you enjoyed seeing our wonderful 125 year old buildings and peaceful gardens.

Next time you are in Singapore, I hope that you will be back for another cocktail in the Long Bar!

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Sydney, Australia
Top Contributor
217 reviews 217 reviews
68 hotel reviews
Reviews in 50 cities Reviews in 50 cities
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed July 7, 2013

My second stay at Raffles, again relaxing and enjoyable. Staff are attentive, and service on average is good. There are certainly enhancements to the suites required to elevate them to the standard now expected of premium hotels, however even without this the hotel offers something many cannot –colonial era history (and they know that is their differentiator). Assuming you get a competitive rate, I’d still recommend a visit as there is nowhere quite like it. More detail should you wish...

Arrival:
Having booked the S-Class transfer, with Jet-Quay meet-and-greet at the air bridge, the transfer to the hotel was swift and efficient – with in-suite check-in. As of July 2013 the cost was $220 SGD for the car, and $275 for the additional Jet-Quay service (plus tax). On check-in, there was no recognition as a returning guest (poor for hotels of this class).

Grand Hotel Suite:
The positives: Located in the main building, the Grand Hotel Suite was spacious (with ~5 metre ceilings), and separate parlor, lounge, washroom, bedroom, bathroom, two entrances and a very large private balcony. A second bedroom can be connected as required. See photos. The Suite’s furnishings were in keeping and the bed was comfortable, albeit a Queen and not a King. The butler service was personal and attentive. There was complementary Wifi throughout the hotel. The toiletries were Penhaligon.

The negatives: Whilst the period aesthetics are excellent, the Suite was in need of modernising with a number of the fixtures and fittings tired, along with the paintwork – most notably the celings. See photos. There was no in-house pay-per-view movie system.

Note, I was kindly upgraded from a Courtyard Suite due to some issues. In all, whilst the Suite was nice – at rack rate at least – is grossly over-priced at ~$8800 SGD/night for what it offers, particularly compared to another Colonial era hotel, the Peninsula Hong Kong, in which I recently stayed.

Dining, Bars, Public Areas & Spa/Pool:
General – the main foyer is stunning, and provides an exceptional first impression. The hotel gardens are beautifully maintained and it is easy to forget you’re staying in central Singapore. Both are residents-only areas.

For reviews of the Tiffin Room High Tea, and the Billiard Room, please refer to my separate reviews.

Breakfast in the Tiffin Room – whilst the food selection and quality remains high, service has declined since my last stay. E.g. unused place settings not being removed, incorrect coffee order served, napkins not refolded, no tea pot provided (tea instead poured from a communal pot). All fairly minor, but given the hotel's reputation and rack rate I expected a premium service.

Hotel Spa – provided a reasonable selection of treatments; the massage was good. The roof-top pool and bar area was pleasant.

Writers Bar (a small residents-only bar in the lobby) – pleasant, with excellent service, however has a rather limited selection for evening drinks.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Manager at Raffles Hotel Singapore, responded to this review, July 18, 2013
Greetings from Raffles Singapore.

Thank you for taking the time to post your comments following your second stay with us. I am pleased you found it to be relaxing and enjoyable, with personal and attentive service, and that you enjoyed the oasis that is the garden - and that overall you would still recommend a visit, as there is nowhere quite like Raffles. Indeed, nothing can replace a 125 year history.

With best regards

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts
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queensland
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 6, 2013

Second stay on the way back from koh Samuii ,3 nights with family ,opted for a twin room overlooking palm court.The most 6 star service in a hotel you can ever expect .breakfast package is best option,great for adults,our two children really didn't get good value for the cost,but looking at it overall,FANTASTIC.The long bar is still wild at night,too many "lookers at the front taking photos" but to be expected,every on call you by your surname and all requests are dealt with promptly.

Room Tip: Don't go ground floor ,both our stays are second floor ,people stream past the ground floor room...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Manager at Raffles Hotel Singapore, responded to this review, July 18, 2013
Greetings from Raffles Singapore.

Thank you very much for your lovely review about your stay at Raffles Singapore.
We were thrilled to welcome you back to the hotel for your recent stay. I am delighted that your overall impression was, as you say, “fantastic”. The whole team and I are over the moon with such an accolade and we all look forward to seeing you again, hopefully in the not too distant future.

With best regards

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Singapore

Address: 1 Beach Road, Singapore 189673, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#3 Luxury Hotel in Singapore
#3 Family Hotel in Singapore
#4 Romantic Hotel in Singapore
#5 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance.Raffles Spa provides pampering relaxation while the boutiques of Raffles Hotel Arcade offer ample opportunities for retail therapy. Raffles Hotel Arcade houses a fine selection of elegant international brands including Tiffany and Co. and Louis Vuitton.Be it business or leisure, the charms of this luxurious Singapore hotel are enticing. 15 restaurants and bars beckon, including the Long Bar - home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Bar & Billiard Room, well-known for its legend of "The Tiger under the Billiard Table."This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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