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“Raffles Review” 5 of 5 stars
Review of Raffles Hotel Singapore

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Raffles Hotel Singapore
5.0 of 5 Hotel   |   1 Beach Road, Singapore 189673, Singapore   |  
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Ranked #4 of 294 Hotels in Singapore
Cheshire
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Raffles Review”
5 of 5 stars Reviewed October 11, 2011

One doesn't choose Raffles if looking for a hip, vibrant hotel. Service measures up to the type of service one might expect of days gone by. The ambience of the main building is elegant and traditional, accented with beautiful modern orchid arrangements. All the staff were welcoming and attentive.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 20, 2011
Thank you for your review. I am delighted to hear that you found our service to be excellent.
We are very happy to read that you have enjoyed your time at Raffles Hotel Singapore.

We hope to welcome you back soon

Olivia Slous, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,768 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
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East Coast
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed October 11, 2011

We tend to like newer, pristine hotels but felt that a stay at Raffles would be an important addition to our stay in Singapore, and that proved to be true. Rarely have we stayed at a hotel with such a sense of place and it was wonderful to be cosseted in a garden like setting, imagining the history of this special hotel. There was much to like about Raffles, beginning with the location, which is perfect for touring. We found the staff excellent across the board and the tour guide and driver arranged for us were superb. Singapore didn't seem very crowded when we visited, so the hotel wasn't overrun with tourists. The hotel did a good job of keeping the hotel section for "residents" only. The euphemism for "do you belong here?" was for the staff member to ask "can I help you?" While it might be a bit irritating - it happened to us once or twice - I am happy they did it, as the hotel proper was blissfully quiet.

We stayed in one of the personality suites, which is identical in size to many other suites. Since there were only a few copies of letters and photographs, all of which could be seen in the excellent Raffles Museum, I would not recommend spending extra for this room type.
Although it is called a suite, the sitting area is very small. The TV is tiny and old, enclosed in a dusty cabinet. The bedroom section is expansive and appealing and the bathroom is very large but somewhat dated. Two complaints about the room: there had clearly been water damage near our bed and a large swatch of wall was peeling and bubbling. That is easy to scrape and paint and I feel a hotel of this level should maintain rooms more carefully. Second, the shower had mold and was in need of a good scrub. Photos of the above are attached. As well, the beautiful wooden floors have a downside for first floor residents when people on the second floor are walking around. It didn't bother us, but is something to note.

The only breakfast option is the Tiffin Room, which is a buffet (plus an entree off the menu cooked to order) for approx. $50/pp. Try to get it included in your room rate. The Raffles City Mall across the street provided numerous meal and shopping options. Wireless was free and much appreciated. The gym is very small and we didn't partake of any spa services.

The room was $990, a rate higher than many of the other less distinctive but newer 5 Star hotels. While we really enjoyed our visit, we will likely opt for other digs on our next visit to this wonderful country.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 21, 2011
Thank you very much for taking the time to give us such detailed feedback on your stay with us. I am very disappointed indeed to read your comments on the state of the suite.

Please rest assured that I am now personally looking into each and every comment with the management team at the hotel.

I do hope we can welcome you back to the hotel in the near future. On that occasion, please contact me directly and I would be happy oversee your stay with us.

Best Regards,
Olivia Slous, Guest Relations Manager
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Rome, Italy
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 11, 2011

Home of the SINGAPORE SLING! I celebrated my birthday in the courtyard with a tasty Singapore Sling. Although the drinks are pricey, the venue was well worth it. Driving up to the hotel you exit onto a gravel path, reminiscent of days gone by. The colonial style hotel is exclusive and absolutely gorgeous. Service at the bar was top notch. The hotel gift shop has great Singapore style gifts and not over-priced. I would recommend this for leisure travellers who don't mind paying for it. A true gem!

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 21, 2011
Thank you for your review. I am delighted to hear that you found our service and selection of bars and restaurants to be excellent.
We very much look forward to welcoming you back one day soon.

Best Regards,
Olivia Slous, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2011 via mobile

We have just returned home after 4 nights at Raffles and don't know quite where to begin in our praise for both the hotel and it's staff. I don't think there is another Hotel in the world that compares. We dined at Raffles Grill (thank you to Stephen and the team for making our experience so wonderful), the Long Bar Steakhouse and the Bar and Billiard Room, had breakfast in the Tiffin Room and drank Singapore Slings in the Long Bar. Each time we went out sightseeing we could not wait to return home to Raffles. Truly a home away from home. The staff can not do enough to assist you. WOW!! Can't wait to return. The Crawfords

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 17, 2011
Many thanks for taking the time to post your review on TripAdvisor. I am so pleased to read that you have enjoyed your time with us.

Our team always enjoys receiving comments and I will share these with them, especially with Stephen and team. I know they will be thrilled to hear that they contributed to making your stay an enjoyable one.

We very much look forward to welcoming you and your husband back one day soon.

Best Regards,
Olivia Slous, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 6, 2011

Its always a treat when you go somewhere as special as the Raffles. From the moment you step into the place you can feel that you're somewhere very special. I love this place.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 17, 2011
Thank you so much for staying with us and for recommending us on Tripadvisor. We are very happy to read that you have enjoyed your time at Raffles Hotel Singapore.

We hope to welcome you back soon.

Best Regards,
Olivia Slous, Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed September 28, 2011

Just think about an exotic location with a colonial flavor, where every single detail is placed in the right place and where you can pamper yourself with a wide range of top-notch services. A luxury hotel with a century-old history, it's probably one of the hotels I enjoyed the most in my life!

  • Stayed October 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivia S, Guest Relations Manager at Raffles Hotel Singapore, responded to this review, October 3, 2011
Thank you so much for staying with us and for recommending us on Tripadvisor. We are very happy to read that you have enjoyed your time at Raffles Hotel Singapore.

We hope to welcome you back soon.

Best Regards
Olivia Slous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tokyo
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 27, 2011

Staying for three nights at the Raffles was a total bucket list experience. Our room was simply lovely facing the courtyard and dangerously close to the Raffles shopping area. The staff is amazing. We arrived at the hotel around 7am from our morning (all night flight) arrival into Singapore. We were immediately taken to our room, which was in essence like getting an extra half day free. We did not ask! That is the Raffles! Care and attention goes into everything. Breakfast in the Tiffin Room was lovely. It will not be cheap, but it will be worth every Singapore dollar!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Singapore

Address: 1 Beach Road, Singapore 189673, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Singapore
#4 Family Hotel in Singapore
#4 Luxury Hotel in Singapore
#5 Romantic Hotel in Singapore
#5 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance.Raffles Spa provides pampering relaxation while the boutiques of Raffles Hotel Arcade offer ample opportunities for retail therapy. Raffles Hotel Arcade houses a fine selection of elegant international brands including Tiffany and Co. and Louis Vuitton.Be it business or leisure, the charms of this luxurious Singapore hotel are enticing. 15 restaurants and bars beckon, including the Long Bar - home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Bar & Billiard Room, well-known for its legend of "The Tiger under the Billiard Table."This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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