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“Love this hotel” 5 of 5 stars
Review of Fairmont Singapore

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Fairmont Singapore
4.5 of 5 Hotel   |   80 Bras Basah Rd, Singapore 189560, Singapore   |  
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Ranked #16 of 294 Hotels in Singapore
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Love this hotel”
5 of 5 stars Reviewed May 26, 2013

The hotel is located in a perfect location above City Hall MRT station and adjunct to Raffles City shopping mall where you shop and dine conveniently. The check-in process was fast and efficiently. I stayed in room 1328 facing the Raffles hotel (Bras Basah Rd) but still could see Suntec City and Singapore Flyer from our balcony. However, if you are a noise sensitive person please ask for a higher floor room since I still can hear some noises in the room.

The buffet breakfast in Prego Italian Restaurant has a wide selection combining Asian and western food is awesome, tasty and so appetising.

The level of facilities and amenities here is truly reflecting a 5 star hotel.

Room Tip: Higher Floor in the South Tower with the bay view
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, June 13, 2013
Dear Guest,

We are glad to hear that you had a fantastic stay and enjoyed the seamless check-in, Prego breakfast, 5-star facilities, amenities as well as the perfect location.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,768 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (604)
Date | Rating
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English first
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 26, 2013

I had my first visit to Singapore in April 2013 with my partner and two other couples and we decided to stay at the Fairmont hotel.

We had a great start to the holiday with all couples getting a complimentary upgrade to the next level room. The room itself was quite nice with a large bathroom, big comfy bed and fantastic air conditioning. Our room overlooked Raffles, which is right across the road.

A tip - make sure you join the Fairmont club to get free wifi. otherwise I think it is quite expensive to purchase.

The location of the hotel was fantastic as it adjoins the raffles shopping centre which has heaps of shops and a great food court. Raffles and Chjmes are right across the street, and all the key attractions - the flyer, orchard road, china town etc are only a short (cheap) taxi ride away.

Buffet breakfast was included with our hotel stay, and it offered a fantastic selection of food. However, for the price if purchased separately, i would probably just get something from the food court.

The service was excellent and with the great central location i would recommend this hotel to any visitor to Singapore.

Room Tip: Our room was located on the same level as the pool (floor 5 i think). I would recommend trying to av...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, June 13, 2013
Dear Sarah and Pete,

It makes us happy to know that you and your friends had a great stay with us! Your compliments on the excellent service, comfortable room, fantastic breakfast and the location are greatly appreciated.

Thank you for choosing and recommending Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
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Las Vegas, Nevada
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 25, 2013

Don't believe any of the bad reviews that people have written about this hotel. This hotel is worth every penny spent. The hotel is centrally located, only a 5 minute walk to the nearest metro station. The hotel is very clean, the employees are really friendly and the service is exemplary. I booked a harbor view room and was upgraded to an executive suite upon check-in (not sure why but I'm not complaining). If you have the additional funds, I would highly recommend the executive suite. There is an executive lounge that is offered to all guests staying in the executive suites. The lounge serves breakfast from 6-10am as well as complimentary drinks/small bites from 5-8pm. If you are not staying in the executive suites, you have to pay to use the internet. However, if you are a member of the Fairmont Club (you can join free of charge on their website) then the internet is free. There is a large shopping mall called Raffles City that is attached to the hotel. There is a large food court in the basement of the mall along with a huge supermarket which comes in handy for buying water, beer, wine, etc. Across the street is a large venue called Chijmes which has several shops, restaurants and bars. In addition, the hotel is attached to another hotel called The Stamford where you can use their restaurants and bars. The pool is on the 8th floor and is used by both hotels. I would highly recommend this hotel!!!

Room Tip: Book a room facing the harbor. The views are awesome!
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  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, June 13, 2013
Dear Guest,

Our mission is to turn moments into memories for our guests, thus we take great pleasure to know that you had an awesome stay. Your comments are a great encouragement for our colleagues and will only spur them to continue the exemplary service, and in fact find ways to enhance it from where it is today.

Thank you for highly recommending Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
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Amsterdam, the Netherlands
Top Contributor
147 reviews 147 reviews
39 hotel reviews
Reviews in 47 cities Reviews in 47 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed May 25, 2013

I've read some of the less positive reviews and wonder if it's the same hotel we're talking about.
My room was absolutely luxurious. The air conditioning was amazingly silent (a big plus), everything was modern, functional and clean. The bathroom was contemporary and offered a wide range of toiletries, including mouthwash.
A nice bonus was the Nespresso machine and the 3 coffee types available: espresso, lungo and decaf.
The wifi (not free but complimentary if you sign up to their club) was excellent both in the room, common areas and even poolside, if close to building.
And finally one of the most amazing breakfast buffets I've seen for years!

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, June 13, 2013
Dear Guest,

It sounds like you had a luxurious stay with us! We greatly appreciate your positive comments on the room conditions, contemporary bathroom, room amenities like the Nespresso machine, excellent wifi connection and amazing breakfast spread.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
makati
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 23, 2013

There are case where I need to work in Singapore and this is the default hotel that I look for. Aside from the fact that it is very near my office, I go for the following:
- it's in Raffles City Tower, one of best places to have access to anything you need
- for my company, it's one of the cheaper rates
- they have excellent service
- the rooms and facilities are clean
- you can walk to Funan
- you can walk (the kind of walk that will get your blood circulating healthily) to Suntec
- if you've had a long day and tired to walk far to eat, you can eat in the food court in the basement

Of course, given that it's a hotel in the heart of Singapore, it's expensive. BUT, relative to other hotels in the area, this is actually OK priced. Just note that when F1 is in town, you will not be able to book in this hotel.

I've stayed in Fairmont twice, and I enjoyed my stays. I am unfortunately not able to check back in since it's always fully booked, and I know why.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, June 13, 2013
Dear Guest,

Thank you for the detailed and very complimentary review! Your comments will only inspire us to continue seeking ways to improve and fulfill our mission of turning moments into memories for our guests.

We hope you will be able to check back in with us soon!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 23, 2013

Nicely Located with a nice food court & market downstairs. Easy to catch MRT.
Rooms are nice with the city view (where I stayed)

I got an early checkin. The staff was helpful to accomodate the same.

Overall very good experince.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
143 reviews 143 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 22, 2013

The service was excellent. The went out of their way to make me feel welcome. The rooms are spacious and beds large and comfortable. The bathrooms are fine but slightly tired and could use an upgrade. Noise can occasionally be heard from the corridor, so the doors could be slightly better isolated. It is nice to have your own Nespresso machine in your room.

Room Tip: Ask for a room looking towards Marina bay sands.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Singapore 4.5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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